Subject: Re: Online Credit Note balance for customer - 9502768877
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 20 Sep 2021 07:43:22 -0700 (MST)

Hi Team, 

Voucher has been shared. PFA for the same. 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Monday, September 20, 2021 5:50:50 PM 
Subject: FW: Online Credit Note balance for customer - 9502768877 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] , 

Please share the voucher with the customer. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Chiranjeev Malhotra <[email-masked]> 
Sent: Monday, September 20, 2021 4:19 PM 
To: Akshay Berry <[email-masked]>; Splash Qus <[email-masked]>; Jessie Caparas <[email-masked]>; Rashmita Sharma <[email-masked]>; Leizel Sanchez <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Varun Sharma <[email-masked]>; Ron Thomas <[email-masked]>; Namrita Kanjani <[email-masked]> 
Subject: Re: Online Credit Note balance for customer - 9502768877 

Dear Splash Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: AF8-75KR-ZP44-7DPX-X|Start Date: 20.09.2021 00:00:00|End Date: 20.12.2021 23:59:00 

Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A 

Value: 95 AED|Minimum Threshold Value: 96 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A 

Regards, 

Chiranjeev Malhotra 

Digital Marketing Coordinator 

Web Team | Landmark Group 

W: webteam.com 

M:+971545688773 

T: +9714 517 2108 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 20 September 2021 at 11:39 AM 
To: Splash Qus < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Chiranjeev Malhotra < [ mailto:[email-masked] | [email-masked] ] >, Rashmita Sharma < [ mailto:[email-masked] | [email-masked] ] >, Leizel Sanchez < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Varun Sharma < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online Credit Note balance for customer - 9502768877 

Hi [ mailto:[email-masked] | 
@Chiranjeev Malhotra ] [ mailto:[email-masked] | 
@Rashmita Sharma ] , 

Please issue refund voucher for AED 95 threshold AED 96 valid for 3 months on Splash items only. 

[ mailto:[email-masked] | @Splash Qus ] [ mailto:[email-masked] | 
@Leizel Sanchez ] For future reference, please be informed that the online credit notes / voucher can only be redeemed fully and at once only. Make sure you inform the customer accordingly to avoid any further issues or complaints. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Splash Qus < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 9:59 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online Credit Note balance for customer 

We have spoken to the customer already and she’s okay with online voucher. 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 20, 2021 8:54 AM 
To: Splash Qus < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online Credit Note balance for customer 

[ mailto:[email-masked] | @Splash Qus ] 

We can only issue the remaining balance as an online voucher. 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you inform the customer before reissuing the remaining amount please. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Splash Qus < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 19, 2021 8:38 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Online Credit Note balance for customer 

Dear Team, 

Requesting for your support. Customer partially redeemed 143.00 AED of her 238.00 AED online credit note in the store. Cashier was not aware that full amount redemption is must. Post transaction, POS did not print out any credit note with the balance of 95.00. Kindly check if you can issue her 95.00 online voucher. 

Customer name: Nancy 

Mobile Number: 0508688058 

	

Business Date 	

Store Id 	

Credit Note Number 	

Credit Note Status 	

Amount 	

Invoice Amount 	

CASHIER ID 

9/19/2021 	

30005 	

95027688776353500000 	

ISSUED 	

238 	

238 	

137745 

9/19/2021 	

30005 	

95027688776353500000 	

REDEEM 	

143 	

143 	

137745 

95 	

Kind Regards, 

Eric 

Al Qusais 

Board Line: +971 4 2987799 
Direct Line: +971 555301762 
CUG +971 565113843 

Fax: +971 4 8094600 
E-mail: [ mailto:[email-masked] | [email-masked] ] 
Address: P.O. Box 26881, Dubai, UAE 
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