Subject: FW: Online Credit Note balance for customer - 9502768877
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Mon, 20 Sep 2021 12:20:50 +0000

Hi @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Please share the voucher with the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Chiranjeev Malhotra <[email-masked]>
Sent: Monday, September 20, 2021 4:19 PM
To: Akshay Berry <[email-masked]>; Splash Qus <[email-masked]>; Jessie Caparas <[email-masked]>; Rashmita Sharma <[email-masked]>; Leizel Sanchez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Raveen Sethupathy <[email-masked]>; Varun Sharma <[email-masked]>; Ron Thomas <[email-masked]>; Namrita Kanjani <[email-masked]>
Subject: Re: Online Credit Note balance for customer - 9502768877

Dear Splash Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: AF8-75KR-ZP44-7DPX-X|Start Date: 20.09.2021 00:00:00|End Date: 20.12.2021 23:59:00
Type: Serial Voucher|Concept: SPLASH|Territory: UAE|Checkout Site: N/A
Value: 95 AED|Minimum Threshold Value: 96 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE
Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1
Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
Chiranjeev Malhotra
Digital Marketing Coordinator
Web Team | Landmark Group
W: webteam.com
M:+971545688773
T: +9714 517 2108

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Monday, 20 September 2021 at 11:39 AM
To: Splash Qus <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Chiranjeev Malhotra <[email-masked]<mailto:[email-masked]>>, Rashmita Sharma <[email-masked]<mailto:[email-masked]>>, Leizel Sanchez <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Varun Sharma <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Credit Note balance for customer - 9502768877

Hi @Chiranjeev Malhotra<mailto:[email-masked]> @Rashmita Sharma<mailto:[email-masked]>,

Please issue refund voucher for AED 95 threshold AED 96 valid for 3 months on Splash items only.

@Splash Qus<mailto:[email-masked]> @Leizel Sanchez<mailto:[email-masked]> For future reference, please be informed that the online credit notes / voucher can only be redeemed fully and at once only. Make sure you inform the customer accordingly to avoid any further issues or complaints.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Splash Qus <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 9:59 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Credit Note balance for customer

We have spoken to the customer already and she's okay with online voucher.

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 20, 2021 8:54 AM
To: Splash Qus <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Credit Note balance for customer

@Splash Qus<mailto:[email-masked]>

We can only issue the remaining balance as an online voucher.

@Akshay Berry<mailto:[email-masked]>

Can you inform the customer before reissuing the remaining amount please.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Splash Qus <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 8:38 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Online Credit Note balance for customer

Dear Team,

Requesting for your support. Customer partially redeemed 143.00 AED of her 238.00 AED online credit note in the store. Cashier was not aware that full amount redemption is must. Post transaction, POS did not print out any credit note with the balance of 95.00. Kindly check if you can issue her 95.00 online voucher.

Customer name: Nancy
Mobile Number: 0508688058

Business Date
Store Id
Credit Note Number
Credit Note Status
Amount
Invoice Amount
CASHIER ID
9/19/2021
30005
95027688776353500000
ISSUED
238
238
137745
9/19/2021
30005
95027688776353500000
REDEEM
143
143
137745
95

Kind Regards,
Eric

Al Qusais
Board Line: +971 4 2987799
Direct Line: +971 555301762
CUG +971 565113843
Fax: +971 4 8094600
E-mail: [email-masked]<mailto:[email-masked]>
Address: P.O. Box 26881, Dubai, UAE
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