Subject: RE: Debited twice // 6351803244
From: "Mohammed Athar (TCS)" <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Ebrahim <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 19 Sep 2021 12:03:39 +0000

HI @Apoorv Joshi<mailto:[email-masked]> We have received the payment only once from the customer.

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
504000010006080000000
MADA
9/17/2021
7:41:08
446
0
0
438.18
7.82
6.8
1.02
9/17/2021
Purchase
506968******6427
58780
1.26004E+11
19700407/2021-09-17
0
ARBS2I041473

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, September 19, 2021 12:14 PM
To: Mohammed Athar (TCS) <[email-masked]>
Cc: Ebrahim <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Re: Debited twice // 6351803244

External email sender, please take precaution.
Dear Athar,

Please assist to check on the below for double deuction, Auth code and bank statement is attached, card number is mentioned below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 19, 2021 2:38:35 PM
Subject: Debited twice // 6351803244

Hi team

Order ID : 6351803244
Customer ID : [email-masked]<mailto:[email-masked]>
authorization Codes : attached
Card number : 5297410794265779
Amount: SAR446

The customer reported that she has been debited twice while placing the order 6351803244 according to the bank statement she provided and the authorization codes for both operations.

Please check and do the needful.

Regards,
Ebrahim Hageb

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