Subject: RE: Damaged Item/WWD - 8284485238
From: Mohamed Shabaz Khan <[email-masked]>
To: Tejinder Singh <[email-masked]>, Reddy Prasad <[email-masked]>, Murugapandian Mani <[email-masked]>
Cc: Tejinder Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>, MBS <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Mazen Mohammed <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 19 Sep 2021 06:00:44 +0000

Hi Tejinder/ Mani/ Reddy,

Please check and update.

Thanks and Regards,
Mohamed Shabaz Khan
Ext. No: 5344

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, September 19, 2021 9:46 AM
To: Mohamed Shabaz Khan <[email-masked]>
Cc: Tejinder Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; MBS <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Mazen Mohammed <[email-masked]>
Subject: Damaged Item/WWD - 8284485238

External email sender, please take precaution.
Hi Team,

Problem Statement:  WWD DAMAGED ITEMs

Order Date :  Aug 4, 2021
Order ID:  8284485238
Tracking ID:  17131818284485238
Item ID: 161948783 , 162750621

Assistance Required: Damaged assembled Items

Issue Description: Customer emailed us 3 weeks ago informing that he received the item on 8/11/21 but the items which they assembled is damaged, customer also provided us the picture of damaged item.
Now customer is asking for fixing or  exchange the items. So we request you to check this concern and let us know if we can offer fixing or exchange to customer or not.

The same has been escalated multiple times but we are not getting an update on this, please arrange a technician visit to check the item with customer on priority. Also, please advise if the item can be replaced/returned or fixed.

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com