Subject: Re: Drop Payment - 6320274276 2738613
From: Sankar T <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Mohammed Athar <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Ebrahim <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Date: Sun, 19 Sep 2021 02:45:03 +0000

Hi Apporv,

The refund will reflect in 7-14 days in customer’s account.

Thanks,
Sankar.

From: Apoorv Joshi <[email-masked]>
Date: Friday, 17 September 2021 at 6:35 PM
To: Sankar T <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Manish Kumar <[email-masked]>, Mohammed Athar <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Ebrahim <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Subject: Re: Drop Payment - 6320274276 2738613

** This mail has been sent from an external source **
Hi Sankar,

Please advise if any update from Payfort on this.

Regards,
Apoorv.
________________________________
From: "Apoorv Joshi" <[email-masked]>
To: "Sankar" <[email-masked]>
Cc: "Akshay Berry" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohammed Athar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Ebrahim" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ala Hamood" <[email-masked]>
Sent: Monday, 13 September, 2021 15:52:03
Subject: Re: Drop Payment - 6320274276    2738613

Hi Sankar,

Please advise if any update from Payfort on this.

Regards,
Apoorv

________________________________
From: "Sankar" <[email-masked]>
To: "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>
Cc: "Mohammed Athar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Ebrahim" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ala Hamood" <[email-masked]>
Sent: Thursday, September 9, 2021 1:52:00 PM
Subject: Re: Drop Payment - 6320274276    2738613

HI @Akshay Berry<mailto:[email-masked]> – This was shared with PayFort and it is not available in cscockpit so you can’t see seems.

Thanks,
Sankar.
From: Akshay Berry <[email-masked]>
Date: Thursday, 9 September 2021 at 1:50 PM
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Sankar T <[email-masked]>
Cc: "Mohammed Athar (TCS)" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Ebrahim <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ala Hamood <[email-masked]>
Subject: RE: Drop Payment - 6320274276 2738613

@Sankar T<mailto:[email-masked]>,

Reminder.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, September 9, 2021 12:18 PM
To: Manish Kumar <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Mohammed Athar (TCS) <[email-masked]>; Sankar T <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Ebrahim <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Re: Drop Payment - 6320274276 2738613

External email sender, please take precaution.
Hi Akshay,

Please check if there is any further update on the below.

Thank you for your help.

Regards,
Apoorv.
________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sankar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 6 September, 2021 11:05:01
Subject: Re: Drop Payment - 6320274276    2738613

Hi Akshay,

Please check if there is any further update on the below.

Thank you for your help.

Regards,
Manish

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sankar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 6:34:16 PM
Subject: RE: Drop Payment - 6320274276    2738613

@Sankar T<mailto:[email-masked]>,

Advise here please. Refund getting failed from payfort.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 3:47 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Sankar T <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - 6320274276 2738613

Hi @Akshay Berry<mailto:[email-masked]> I have tried to refund today but still the refund is FAILED. Refer to the below screenshot FYI.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 1:39 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Sankar T <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 6320274276 2738613

External email sender, please take precaution.
Dear Athar,

Kindly advise if any update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
Cc: "Sankar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 29, 2021 12:34:54 PM
Subject: RE: Drop Payment - 6320274276    2738613

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

Please try again and confirm if the refund is successful.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 27, 2021 4:19 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Sankar T <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 6320274276 2738613

External email sender, please take precaution.
Hi Ajsgay,

Please advise the next step on the below.

Regards,
Apoorv

________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Sankar" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 22, 2021 2:08:36 PM
Subject: RE: Drop Payment - 6320274276    2738613

Hi @Sankar T<mailto:[email-masked]> Earlier tried to refund through payfort but it was FAILED. Please confirm if you want us to process the refund again today?

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Sankar T <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 22, 2021 8:19 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 6320274276 2738613

External email sender, please take precaution.
Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

Can you please refund this order from PayFort if it is not already done?

Thanks,
Sankar.

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Saturday, 21 August 2021 at 3:52 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>, Sankar T <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar (TCS)" <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Ebrahim <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>, Manish Kumar <[email-masked]<mailto:[email-masked]>>, Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - 6320274276 2738613

Hi @Sankar T<mailto:[email-masked]>,

Reminder for the same.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 21, 2021 2:17 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Sankar T <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 6320274276 2738613

External email sender, please take precaution.
Hi Akshay,

Please advise if any update on this.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Sankar" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 1:21:39 PM
Subject: RE: Drop Payment - 6320274276    2738613

Hi @Sankar T<mailto:[email-masked]>,

Please assist here as the refund is getting failed from payfort.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 8:03 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 6320274276 2738613

External email sender, please take precaution.
Hi Akshay,

Please assist to get an update on the below regarding Drop Payment.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 16, 2021 2:23:43 PM
Subject: Re: Drop Payment - 6320274276    2738613

Hi Team,

Please ignore the previous email, apologies for the same.

Please advise on the below and update us.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 16, 2021 2:22:28 PM
Subject: Re: Drop Payment - 6320274276    2738613

Hi Team,

Please advise on

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 12, 2021 3:06:52 PM
Subject: Re: Drop Payment - 6320274276    2738613

Hi Team,

Any update from tech/payfort on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 2, 2021 2:07:05 PM
Subject: RE: Drop Payment - 6320274276    2738613

@Apoorv Joshi<mailto:[email-masked]>

This will be shared to Payfort by our tech team.

Once we receive the sheet – will update.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 1, 2021 3:44 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Re: Drop Payment - 6320274276 2738613

External email sender, please take precaution.
Hi Jessie,

Please advise on the below. As per below, refund failed.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mohammed Athar" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, July 28, 2021 12:43:41 PM
Subject: RE: Drop Payment - 6320274276    2738613

Hi @Jessie Caparas<mailto:[email-masked]> Refund is FAILED.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 27, 2021 6:44 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - 6320274276 2738613

@Mohammed Athar (TCS)<mailto:[email-masked]>

Kindly proceed.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, July 27, 2021 5:34 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - 6320274276 2738613

Hi Jessie,

Transaction already captured can’t be voided please advise if you want to proceed with the refund.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 26, 2021 10:39 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - 6320274276 2738613
Importance: High

@Mohammed Athar (TCS)<mailto:[email-masked]>

Can you help us void the below:

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, July 25, 2021 11:56 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Ebrahim <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>
Subject: Drop Payment - 6320274276 2738613

External email sender, please take precaution.
Hi Team,

Please assist to investigate the below drop payment.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval ON_VALIDATION_CANCELLED    6320274276    2738613

Problem Statement: ON_VALIDATION_CANCELLED

Order Date : Jun 18, 2021
Order ID: 6320274276
Total Price: SAR247.46
card number :  4847832670318612

Assistance Required: Need to check and refund

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is not  captured in Payment Transactions but the customer is demanding refund and he sent us account statement  so we request to check this your priority basis

Best Regards
Ala Aldin

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