Subject: Re: [#3012860] - Complaint number - 3012373 - Safety hazard in Fitting room
From: Youraj Kinhikar <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>, Reddy Prasad <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 18 Sep 2021 08:43:07 +0000

Dear Team,

While we must continue to understand the problem, please do not connect with customer.

We have apologized her and requested to visit us again.

Regards
Youraj

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________________________________
From: Mohammad Shababe Quamar <[email-masked]>
Sent: Saturday, September 18, 2021 10:54:51 AM
To: Reddy Prasad <[email-masked]>; Youraj Kinhikar <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RE: [#3012860] - Complaint number - 3012373 - Safety hazard in Fitting room

Looping in @Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> Please have a look into this, why this ticket not escalated within SLA to concern team?

Thanks,

Shababe Quamar

From: Reddy Prasad <[email-masked]>
Sent: Thursday, September 16, 2021 7:47 PM
To: Youraj Kinhikar <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: RE: [#3012860] - Complaint number - 3012373 - Safety hazard in Fitting room

Dear Shababe

What is the update on trailing email

From: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 3:09 PM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#3012860] - Complaint number - 3012373 - Safety hazard in Fitting room

Dear Shababe,

FYI

Reddy will speak with you in detail.

Regards

Youraj

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: 09 September 2021 14:58
To: Youraj Kinhikar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3012860] - Complaint number - 3012373 - Safety hazard in Fitting room

External email sender, please take precaution.

Hi Team,

With regards to the ticket id above, the customer is complaining that there was a nail in the dressing room and it injured the customer. The customer is asking for the reimbursement of the medical expenses for the same. The staff there helped to put tinture and bandaid, but the customer is asking for the compensation.

Date of visit: Aug 19

Store: Centrepoint AlRai

Customer Name: Anees

Mobile No: 97020865

Please find attached image as shared by the customer and kindly assist in looping in the concerned to resolve the issue. The customer is also looking for an apology call from our end.

Regards,

Nikhil.

3012860:1125156

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