Subject: Undeliverable: Re: [#3058890] - Conversation with Saad Khan
From: <[email-masked]>
To: <[email-masked]>
Date: Sat, 18 Sep 2021 07:10:16 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   9/18/2021 7:10:07 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#3058890] - Conversation with Saad Khan

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       AM6PR09MB2343.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       9/18/2021
7:10:08 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   1 sec
2       9/18/2021
7:10:08 AM      mail.lsmindia.com       localhost       ESMTP   *
3       9/18/2021
7:10:08 AM      localhost       mail.lsmindia.com       ESMTP   *
4       9/18/2021
7:10:09 AM      mail.lsmindia.com       localhost       ESMTP   1 sec
5       9/18/2021
7:10:12 AM      localhost       mail.lsmindia.com       ESMTP   3 sec
6       9/18/2021
7:10:13 AM      mail.lsmindia.com       DB5EUR03FT025.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
7       9/18/2021
7:10:14 AM      DB5EUR03FT025.eop-EUR03.prod.protection.outlook.com     DB8PR03CA0007.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       9/18/2021
7:10:14 AM      DB8PR03CA0007.eurprd03.prod.outlook.com AM6PR09MB2343.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Sat, 18 Sep 2021 00:10:07 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
CC: Chamila JananathDasanayaka <[email-masked]>,
        Landmark Group <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>,
        Hbdammam Whdelivery <[email-masked]>,
        Nikhilesh Hardas <[email-masked]>,
        Asif Mohdyusuf <[email-masked]>,
        hcwhoperation dammam <[email-masked]>
Subject: Re: [#3058890] - Conversation with Saad Khan
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Subject: Re: [#3058890] - Conversation with Saad Khan
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Chamila JananathDasanayaka <[email-masked]>, Landmark Group <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Asif Mohdyusuf <[email-masked]>, hcwhoperation dammam <[email-masked]>
Date: Sat, 18 Sep 2021 00:10:07 -0700 (MST)

External email sender, please take precaution.

Hi Hamza,

Well noted,

Agents will be coached regarding the same.

Regards
Shakeeb

________________________________
From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Chamila JananathDasanayaka" <[email-masked]>, "Landmark Group" <[email-masked]>
Cc: "HB.CCCKSA" <[email-masked]>, "Hbdammam Whdelivery" <[email-masked]>, "Nikhilesh Hardas" <[email-masked]>, "Asif Mohdyusuf" <[email-masked]>, "hcwhoperation dammam" <[email-masked]>
Sent: Saturday, September 18, 2021 11:57:07 AM
Subject: RE: [#3058890] - Conversation with Saad Khan

Hi team,
Why there’s two tickets for this complaint ??

@'Shakeeb Arsalan'<mailto:[email-masked]> FYA

Hi @Chamila JananathDasanayaka<mailto:[email-masked]>,
For RDO not able to create, because this old order we need use old process and customer used voucher SR 500  , so we have to create RMA from our side after that you have to process, please confirm how many QTY did you return to create RMA.

Thanks.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Saturday, September 18, 2021 9:03 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Asif Mohdyusuf <[email-masked]>; hcwhoperation dammam <[email-masked]>
Subject: Fwd: [#3058890] - Conversation with Saad Khan

External email sender, please take precaution.
Hi Team,

Order no. 6456949596
CRM. 3111965

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us

Regards,
Cs Team.

On Tue, 14 Sep at 11:48 AM , Home Box <[email-masked]> wrote:
Hi Team,

Order no. 6456949596
CRM. 3111965

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us

Regards,
Cs Team.
On Sat, 4 Sep at 1:09 AM , SAAD KHAN <[email-masked]> wrote:
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
There is no padding on the seat and springs are felt which could hurt someone
12:44 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Thanks for waiting, we escalated your issue to the concerned team under this number: 3111965
they will contact you to arrange a visit to look into the issue
01:04 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Is there anything else I can assist you with today?
01:04 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
ive already complained before.. no response till date
01:05 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Don't worry, i will make sure that our team will contact you soon
01:05 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
complain no 3008705
01:05 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
now everything will be under this new number: 3111965
and we will let you know whenever there's an update to you issue
01:06 AM, 04rd Sep
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F524051443735482&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7Cdb7e9b5884cf41ee430608d97a69efd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675417683140248%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9E7BtvybJWOgAbfqjEZ3TYPRQNXPP81YJgLmH%2B61FOE%3D&reserved=0>

3058890:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com