Subject: Re: [#3058890] - Conversation with Saad Khan
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Chamila JananathDasanayaka <[email-masked]>, Landmark Group <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Asif Mohdyusuf <[email-masked]>, hcwhoperation dammam <[email-masked]>
Date: Sat, 18 Sep 2021 00:10:07 -0700 (MST)

Hi Hamza, 

Well noted, 

Agents will be coached regarding the same. 

Regards 
Shakeeb 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Chamila JananathDasanayaka" <[email-masked]>, "Landmark Group" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Hbdammam Whdelivery" <[email-masked]>, "Nikhilesh Hardas" <[email-masked]>, "Asif Mohdyusuf" <[email-masked]>, "hcwhoperation dammam" <[email-masked]> 
Sent: Saturday, September 18, 2021 11:57:07 AM 
Subject: RE: [#3058890] - Conversation with Saad Khan 

Hi team, 

Why there’s two tickets for this complaint ?? 

[ mailto:[email-masked] | @'Shakeeb Arsalan' ] FYA 

Hi [ mailto:[email-masked] | 
@Chamila JananathDasanayaka ] , 

For RDO not able to create, because this old order we need use old process and customer used voucher SR 500 , so we have to create RMA from our side after that you have to process, please confirm how many QTY did you return to create RMA. 

Thanks. 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Landmark Group <[email-masked]> 
Sent: Saturday, September 18, 2021 9:03 AM 
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Asif Mohdyusuf <[email-masked]>; hcwhoperation dammam <[email-masked]> 
Subject: Fwd: [#3058890] - Conversation with Saad Khan 

External email sender, please take precaution. 

Hi Team, 

Order no. 6456949596 
CRM. 3111965 

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us 

Regards, 
Cs Team. 

On Tue, 14 Sep at 11:48 AM , Home Box <[email-masked]> wrote: 

Hi Team, 

Order no. 6456949596 
CRM. 3111965 

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us 

Regards, 

Cs Team. 

BQ_BEGIN

On Sat, 4 Sep at 1:09 AM , SAAD KHAN <[email-masked]> wrote: 

Saad Khan 

12:43 AM, 04rd Sep 

	

Saad Khan 

12:43 AM, 04rd Sep 

	

Saad Khan 

12:43 AM, 04rd Sep 

	

Saad Khan 

12:43 AM, 04rd Sep 

	

Saad Khan 

There is no padding on the seat and springs are felt which could hurt someone 

12:44 AM, 04rd Sep 

	

Abdulmajeed 

Thanks for waiting, we escalated your issue to the concerned team under this number: 3111965 

they will contact you to arrange a visit to look into the issue 

01:04 AM, 04rd Sep 

	

Abdulmajeed 

Is there anything else I can assist you with today? 

01:04 AM, 04rd Sep 

	

Saad Khan 

ive already complained before.. no response till date 

01:05 AM, 04rd Sep 

	

Abdulmajeed 

Don't worry, i will make sure that our team will contact you soon 

01:05 AM, 04rd Sep 

	

Saad Khan 

complain no 3008705 

01:05 AM, 04rd Sep 

	

Abdulmajeed 

now everything will be under this new number: 3111965 

and we will let you know whenever there's an update to you issue 

01:06 AM, 04rd Sep 

	

View conversation in [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F524051443735482&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7Cdb7e9b5884cf41ee430608d97a69efd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675417683140248%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9E7BtvybJWOgAbfqjEZ3TYPRQNXPP81YJgLmH%2B61FOE%3D&reserved=0 | 
Freshchat ] 

BQ_END

3058890:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com