Subject: RE: [#3058890] - Conversation with Saad Khan
From: Chamila JananathDasanayaka <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Landmark Group <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Asif Mohdyusuf <[email-masked]>, hcwhoperation dammam <[email-masked]>
Date: Sat, 18 Sep 2021 06:48:45 +0000

Dear Hamza

As per WH confirmation

6456949596-1 seater -2 QTY-

Thanks & Regards,
Chamila J Dasanayaka
Home Division - Dammam Warehouse
Ext-5384
Mobile: +966543267358
Email : [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
[MER -logo-01]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Saturday, September 18, 2021 9:27 AM
To: Shakeeb Arsalan <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Landmark Group <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Asif Mohdyusuf <[email-masked]>; hcwhoperation dammam <[email-masked]>
Subject: RE: [#3058890] - Conversation with Saad Khan

Hi team,
Why there's two tickets for this complaint ??

@'Shakeeb Arsalan'<mailto:[email-masked]> FYA

Hi @Chamila JananathDasanayaka<mailto:[email-masked]>,
For RDO not able to create, because this old order we need use old process and customer used voucher SR 500  , so we have to create RMA from our side after that you have to process, please confirm how many QTY did you return to create RMA.

Thanks.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cchamila.dasanayaka%40landmarkgroup.com%7C0b5a023382dd4c2f782d08d97a6d570f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675432291893757%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=jAgCMAP2amVUW6LqoSEhnr%2BlDftO3R%2Bc3QQqw1hHcMw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cchamila.dasanayaka%40landmarkgroup.com%7C0b5a023382dd4c2f782d08d97a6d570f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675432291903713%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=V6O7GPZKWEGBHW%2BF%2BQ%2FzzskJsjAdPgtGPADk9MFZc7U%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 18, 2021 9:03 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3058890] - Conversation with Saad Khan

External email sender, please take precaution.
Hi Team,

Order no. 6456949596
CRM. 3111965

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us

Regards,
Cs Team.
On Tue, 14 Sep at 11:48 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order no. 6456949596
CRM. 3111965

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us

Regards,
Cs Team.
On Sat, 4 Sep at 1:09 AM , SAAD KHAN <[email-masked]<mailto:[email-masked]>> wrote:
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
There is no padding on the seat and springs are felt which could hurt someone
12:44 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Thanks for waiting, we escalated your issue to the concerned team under this number: 3111965
they will contact you to arrange a visit to look into the issue
01:04 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Is there anything else I can assist you with today?
01:04 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
ive already complained before.. no response till date
01:05 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Don't worry, i will make sure that our team will contact you soon
01:05 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
complain no 3008705
01:05 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
now everything will be under this new number: 3111965
and we will let you know whenever there's an update to you issue
01:06 AM, 04rd Sep
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F524051443735482&data=04%7C01%7Cchamila.dasanayaka%40landmarkgroup.com%7C0b5a023382dd4c2f782d08d97a6d570f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675432291903713%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3uUQ1c2XPNeD7qbcUCQjVNAXme3EVoOAlk70jNubYrM%3D&reserved=0>

3058890:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Jacinta recliner sofa
From: Hcdammam Delivery <[email-masked]>
To: hcwhoperation dammam <[email-masked]>, Raees Ansari <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Tulasi bhatta <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Faisal Koorikkattil <[email-masked]>
Cc: Sujan Shrestha <[email-masked]>, Hbwhfurniture Dammam <[email-masked]>, Asif Mohdyusuf <[email-masked]>
Date: Wed, 15 Sep 2021 11:31:10 +0000

Dear Shailendra /Raees

We can't create RDO for E com invoices due to some error.

6456949596-1 seater -2 QTY- RDO # Can't create RDO

6461703312- 3+2+1 -3 QTY - RDO # Can't create RDO

29028104980920200315-3+2- 2 QTY- RDO # 1732056

Thanks & Regards,

Jafar Thazhathethil

Home Division - Dammam Warehouse

Ext-5382

Mobile: +966564387659

Email: [email-masked]

Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia

From: hcwhoperation dammam
Sent: Wednesday, September 15, 2021 1:32 PM
To: Raees Ansari <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Tulasi bhatta <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Faisal Koorikkattil <[email-masked]>
Cc: Hcdammam Delivery <[email-masked]>; Sujan Shrestha <[email-masked]>; Hbwhfurniture Dammam <[email-masked]>; Asif Mohdyusuf <[email-masked]>
Subject: RE: Jacinta recliner sofa

Dear all,

Please share the RDO with us item was available with us in warehouse.

REMINDER!

Thanks & Regards,

Shailendra Yadav

      Supervisor

HomeBox Furniture - WH

Ext:5385

Mobile No:+966547388436

Email:[email-masked]

From: Raees Ansari <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 9:04 AM
To: hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Faisal Koorikkattil <[email-masked]<mailto:[email-masked]>>
Cc: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Sujan Shrestha <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>
Subject: RE: Jacinta recliner sofa

Dear Shailendra,

Please share the container id for invoice RDO received and Invoice still pending to receive RDO please follow up with COD.

Thanks & Regards,

Raees Ansari

Home Division Dammam

Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>

Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia

From: Raees Ansari
Sent: Thursday, September 09, 2021 2:19 PM
To: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Faisal Koorikkattil <[email-masked]<mailto:[email-masked]>>
Cc: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Sujan Shrestha <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Jacinta recliner sofa

Shailendra / Kumar,

Please share item details container wise to Mr. Faisal...

          6456949596-1 seater -2 QTY

           6461703312- 3+2+1 -3 QTY

           29028104980920200315-3+2- 2 QTY

Thanks & Regards,

Raees Ansari

Home Division Dammam

Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>

Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia

From: Raees Ansari
Sent: Monday, September 06, 2021 5:09 PM
To: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Faisal Koorikkattil <[email-masked]<mailto:[email-masked]>>
Cc: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Sujan Shrestha <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Jacinta recliner sofa

Dear Faisal,

Please raise claim in QMS for below mentioned item qty.,

Shailendra / Kumar,

Please share item details container wise to Mr. Faisal...

Thanks & Regards,

Raees Ansari

Home Division Dammam

Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>

Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia

From: Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 06, 2021 3:28 PM
To: hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>
Cc: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: Jacinta recliner sofa

Dear Raees,

Pls raise a PQR claim.

Regards

Asif

From: hcwhoperation dammam <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 06, 2021 3:27 PM
To: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>
Cc: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Subject: Jacinta recliner sofa

Dear All

              Item received in warehouse please Release RDO

          6456949596-1 seater -2 QTY

           6461703312- 3+2+1 -3 QTY

           29028104980920200315-3+2- 2 QTY

Thanks & Regards,

Shailendra Yadav

      Supervisor

HomeBox Furniture - WH