Subject: RE: [#3058890] - Conversation with Saad Khan
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Landmark Group <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Asif Mohdyusuf <[email-masked]>, hcwhoperation dammam <[email-masked]>
Date: Sat, 18 Sep 2021 06:27:07 +0000

Hi team,
Why there's two tickets for this complaint ??

@'Shakeeb Arsalan'<mailto:[email-masked]> FYA

Hi @Chamila JananathDasanayaka<mailto:[email-masked]>,
For RDO not able to create, because this old order we need use old process and customer used voucher SR 500  , so we have to create RMA from our side after that you have to process, please confirm how many QTY did you return to create RMA.

Thanks.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Saturday, September 18, 2021 9:03 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Asif Mohdyusuf <[email-masked]>; hcwhoperation dammam <[email-masked]>
Subject: Fwd: [#3058890] - Conversation with Saad Khan

External email sender, please take precaution.
Hi Team,

Order no. 6456949596
CRM. 3111965

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us

Regards,
Cs Team.

On Tue, 14 Sep at 11:48 AM , Home Box <[email-masked]> wrote:
Hi Team,

Order no. 6456949596
CRM. 3111965

Wh team is saying the product has PQR issue. and has informed as follows with the attachment. Kindly assist us

Regards,
Cs Team.
On Sat, 4 Sep at 1:09 AM , SAAD KHAN <[email-masked]> wrote:
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
[Image removed by sender.]
12:43 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
There is no padding on the seat and springs are felt which could hurt someone
12:44 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Thanks for waiting, we escalated your issue to the concerned team under this number: 3111965
they will contact you to arrange a visit to look into the issue
01:04 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Is there anything else I can assist you with today?
01:04 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
ive already complained before.. no response till date
01:05 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
Don't worry, i will make sure that our team will contact you soon
01:05 AM, 04rd Sep
Saad Khan
[Image removed by sender.]
complain no 3008705
01:05 AM, 04rd Sep
Abdulmajeed
[Image removed by sender.]
now everything will be under this new number: 3111965
and we will let you know whenever there's an update to you issue
01:06 AM, 04rd Sep
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F524051443735482&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7Cdb7e9b5884cf41ee430608d97a69efd7%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675417683140248%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9E7BtvybJWOgAbfqjEZ3TYPRQNXPP81YJgLmH%2B61FOE%3D&reserved=0>

3058890:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Fwd: [#3093385] - Conversation with Sheema Khan escalate
From: Landmark Group <[email-masked]>
To: Chamila JananathDasanayaka <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Sat, 18 Sep 2021 04:55:53 +0000

External email sender, please take precaution.

Hi Team,
Any updates ?

order number 6456949596
crm no 3135647

As per new CRM RDO is created. Kindly update us further

Your friends
The Support Team

   On Thu, 16 Sep at 8:22 AM , Landmark Group <[email-masked]> wrote:
   Hi Team,

   order number 6456949596
   crm no 3135647

   As per new CRM RDO is created. Kindly update us further

   Your friends
   The Support Team

      On Tue, 14 Sep at 9:31 AM , Landmark Group <[email-masked]> wrote:
      Hi Team,

      Any updates ?

      order number 6456949596
      crm no 3135647

      We would like to inform you that as per cx the item pulled out last Sunday for repair. cx is following up

      Please look into this matter and the needful.

      Your friends
      The Support Team

         On Sun, 12 Sep at 6:01 PM , Landmark Group <[email-masked]> wrote:
         Hi Team,
         order number 6456949596
         crm no 3135647

         We would like to inform you that ​as per cx the item pulled out last Sunday for repair. cx is following up

         Please look into this matter and the needful.

         Your friends
         The Support Team

            On Sun, 12 Sep at 5:00 PM , Sheema Khan <> wrote:
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
Our recliner sofas were collected from our house last Sunday by your team
04:28 PM, 12th Sep
New
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png>
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
04:28 PM, 12th Sep
New
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png>
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
04:28 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
We haven't heard from you sunce then
04:28 PM, 12th Sep
New
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png>
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية

04:28 PM, 12th Sep
New
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png>
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
04:28 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
2
04:28 PM, 12th Sep
New
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png>
To help us help you better, please reply with single digit corresponding to your nature of question today
1 - For help placing a new order
2 - Offers and Promotions
3 - To check order or delivery status
4 - For questions about returns or refund
5 - For complaints
6 - Check Store Locations

Please reply with only a single digit corresponding to the option
04:28 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
5
04:28 PM, 12th Sep
New
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png>
Please select one of the options from below.
1 for warranty related questions
2 for product quality complaint
3 for other complaints
04:28 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
3
04:29 PM, 12th Sep
New
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png>
Please wait, you will be assisted shortly.
04:29 PM, 12th Sep
Asmaa
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>
Hi Dear customer, Good afternoon, My name is Asmaa, I will be happy to assist you.
04:29 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
Our recliner sofas were collected for repair from our housr last Sunday
04:30 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
When can we expect them to return
04:30 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
Complain number is 3111965
04:31 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
 <https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_e2b94ce41b776efc0f359c8166d53f44b14bc923db3b67a1080315786af1e904/img_mp5pb2mufa_dd450808e54dc742f4b25c6e771b10f821d35c133bc124a384bc27856cfeb8ec.jpeg>
04:32 PM, 12th Sep
Asmaa
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>
Please allow me a moment to check this for you.
04:32 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
 <https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_e2b94ce41b776efc0f359c8166d53f44b14bc923db3b67a1080315786af1e904/img_uldtatmqu1_8b949c174fec3f76aa371b55410816454228209037f24f78923c570aa587fae4.jpeg>
04:32 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
 <https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_e2b94ce41b776efc0f359c8166d53f44b14bc923db3b67a1080315786af1e904/img_hquhpmgdjj_6d2527246160213378fd02617a5b1e1e4580ca48ef838574ef0f78d07e7ca8ab.jpeg>
04:32 PM, 12th Sep
Sheema Khan
 <https://images.freshchat.com/30x30/fresh-chat-names/img/popsicles.png>
I am waiting for the response
04:38 PM, 12th Sep
Asmaa
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>
Kindly, wait a moment to check this for you
04:41 PM, 12th Sep
Asmaa
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>
Thank you for allowing me the time to check. I appreciate your patience.
04:54 PM, 12th Sep
Asmaa
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>
we escalated the issue to our warehouse and this's the complain NO 3135647
04:57 PM, 12th Sep
Asmaa
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>
we'll do our best to get your fixed sofa back to you ASAP
04:57 PM, 12th Sep
Asmaa
 <https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png>
It was a pleasure to assist you. Thank you for shopping with us.
Have a wonderful day.
04:59 PM, 12th Sep
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F527132613087135&data=04%7C01%7Chamza.abuazzam%40landmarkgroup.com%7Cf9a9a56d25e6465ba31608d97a609948%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637675377569111016%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sjYluCnmOulv6TCy8Ud%2BWsqRNUyQ5WZaOSGUuBS0cTw%3D&reserved=0>

3093385:1125156