Subject: Undeliverable: Re: [#2844647] - My Account
From: <[email-masked]>
To: <[email-masked]>
Date: Thu, 16 Sep 2021 10:33:49 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   9/16/2021 10:33:41 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#2844647] - My Account

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       PR2PR09MB3484.eurprd09.prod.outlook.com

Message Hops
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10:33:42 AM     mail.lsmindia.com       localhost       ESMTP   *
3       9/16/2021
10:33:42 AM     localhost       mail.lsmindia.com       ESMTP   *
4       9/16/2021
10:33:42 AM     mail.lsmindia.com       localhost       ESMTP   *
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10:33:44 AM     localhost       mail.lsmindia.com       ESMTP   2 sec
6       9/16/2021
10:33:46 AM     mail.lsmindia.com       VE1EUR03FT013.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    2 sec
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10:33:47 AM     VE1EUR03FT013.eop-EUR03.prod.protection.outlook.com     AS8P251CA0019.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       9/16/2021
10:33:47 AM     AS8P251CA0019.EURP251.PROD.OUTLOOK.COM  PR2PR09MB3484.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Thu, 16 Sep 2021 03:33:41 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
CC: syed ataullah <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>,
        Hamza Nouri Ahmad Abu Azzam <[email-masked]>,
        Feederwarehouse Abha <[email-masked]>,
        HBfeederwarehouse Abha <[email-masked]>,
        Home Box <[email-masked]>,
        Hasan Razakhan <[email-masked]>,
        Saurabh Dadu <[email-masked]>
Subject: Re: [#2844647] - My Account
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X-Forefront-Antispam-Report: CIP:108.170.60.122;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail.lsmindia.com;PTR:InfoDomainNonexistent;CAT:NONE;SFS:(4636009)(83380400001)(6862004)(426003)(54906003)(45080400002)(7696005)(8676002)(15650500001)(75640400001)(4006050)(356005)(5660300002)(53546011)(1096003)(44832011)(33964004)(107886003)(15974865002)(966005)(26005)(166002)(36756003)(956004)(6266002)(4326008)(336012)(30864003)(2616005)(81166007)(66574015)(86362001)(450100002)(54256004)(72826004)(579004);DIR:INB;

Subject: Re: [#2844647] - My Account
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: syed ataullah <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Feederwarehouse Abha <[email-masked]>, HBfeederwarehouse Abha <[email-masked]>, Home Box <[email-masked]>, Hasan Razakhan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 16 Sep 2021 03:33:41 -0700 (MST)

External email sender, please take precaution.

Hi Yahia,

Noted,

Will inform the same to the customer and close the case.

Regards
Shakeeb

________________________________
From: "Yahia Taha" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>
Cc: "syed ataullah" <[email-masked]>, "HB.CCCKSA" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Feederwarehouse Abha" <[email-masked]>, "HBfeederwarehouse Abha" <[email-masked]>, "Home Box" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "Saurabh Dadu" <[email-masked]>
Sent: Thursday, September 16, 2021 3:39:41 PM
Subject: RE: [#2844647] - My Account

Hi Shakeeb,

As per policy clothe wool is not covered by warranty, we just tried to support the customer if the same can be repaired, I’m sure your team know very well this, just wondering why they didn’t

Communicate the same to the customer, customer can complain any where and we will manage to close, just resolve the ticket from your end.

https://helpsa.homeboxstores.com/en/support/solutions/folders/44001185970#

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, September 16, 2021 12:49 PM
To: Yahia Taha <[email-masked]>
Cc: syed ataullah <[email-masked]>; HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Feederwarehouse Abha <[email-masked]>; HBfeederwarehouse Abha <[email-masked]>; Home Box <[email-masked]>; Hasan Razakhan <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Re: [#2844647] - My Account

External email sender, please take precaution.
Hi Yahia,

The customer had been informed the same already on 5th Sept, However he is chasing us again and again and saying that the item is still under warranty and as per the customer the inspection team informed him that the quality of the clothe wool is bad.

He is sending emails constantly asking for updates on the issue and threatening that he will escalate the case to the MOC.

Pls suggest.

Regards
Shakeeb

________________________________
From: "Yahia Taha" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "syed ataullah" <[email-masked]<mailto:[email-masked]>>
Cc: "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]<mailto:[email-masked]>>, "Feederwarehouse Abha" <[email-masked]<mailto:[email-masked]>>, "HBfeederwarehouse Abha" <[email-masked]<mailto:[email-masked]>>, "Home Box" <[email-masked]<mailto:[email-masked]>>, "Hasan Razakhan" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 16, 2021 2:20:44 PM
Subject: RE: [#2844647] - My Account

@Shakeeb Arsalan<mailto:[email-masked]> @syed ataullah<mailto:[email-masked]> please have a look, WH updated already on 5th September and still team is following up, this way tickets will remain open for long time.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cfde9b2c5803c4993dd9408d978f73383%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673825386149356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tDoc9PHHUhBN0kSRuwac7DlHBgzNrbp5eE1a%2FzGmfMc%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cfde9b2c5803c4993dd9408d978f73383%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673825386159312%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=k4vS57TLVYpkBrbCd5gLCOWIKaX5xeeLmuO9GfThbEk%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 16, 2021 11:38 AM
To: HBfeederwarehouse Abha <[email-masked]<mailto:[email-masked]>>; Feederwarehouse Abha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2844647] - My Account

External email sender, please take precaution.

Hi Team.

Any updates ?

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

contact number 0532999947

Thanks & Regards
The Support Team
On Sun, 5 Sep at 2:23 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team.

Please assist to close this issue.

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

Please note that inspection was approced already.

Thanks & Regards
The Support Team
On Fri, 3 Sep at 9:48 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team,

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

Please note that inspection was approced already.

Thanks & Regards
The Support Team
On Wed, 1 Sep at 12:00 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

Thanks & Regards
The Support Team

[Image removed by sender.]
On Tue, 17 Aug at 9:37 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

Thanks & Regards
The Support Team
[Image removed by sender.]

2844647:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com