Subject: Re: [#2844647] - My Account
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: syed ataullah <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Feederwarehouse Abha <[email-masked]>, HBfeederwarehouse Abha <[email-masked]>, Home Box <[email-masked]>, Hasan Razakhan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 16 Sep 2021 03:33:41 -0700 (MST)

Hi Yahia, 

Noted, 

Will inform the same to the customer and close the case. 

Regards 
Shakeeb 

From: "Yahia Taha" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "syed ataullah" <[email-masked]>, "HB.CCCKSA" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "Feederwarehouse Abha" <[email-masked]>, "HBfeederwarehouse Abha" <[email-masked]>, "Home Box" <[email-masked]>, "Hasan Razakhan" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Thursday, September 16, 2021 3:39:41 PM 
Subject: RE: [#2844647] - My Account 

Hi Shakeeb, 

As per policy clothe wool is not covered by warranty, we just tried to support the customer if the same can be repaired, I’m sure your team know very well this, just wondering why they didn’t 

Communicate the same to the customer, customer can complain any where and we will manage to close, just resolve the ticket from your end. 

[ https://helpsa.homeboxstores.com/en/support/solutions/folders/44001185970# | https://helpsa.homeboxstores.com/en/support/solutions/folders/44001185970# ] 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Thursday, September 16, 2021 12:49 PM 
To: Yahia Taha <[email-masked]> 
Cc: syed ataullah <[email-masked]>; HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Feederwarehouse Abha <[email-masked]>; HBfeederwarehouse Abha <[email-masked]>; Home Box <[email-masked]>; Hasan Razakhan <[email-masked]>; Saurabh Dadu <[email-masked]> 
Subject: Re: [#2844647] - My Account 

External email sender, please take precaution. 

Hi Yahia, 

The customer had been informed the same already on 5th Sept, However he is chasing us again and again and saying that the item is still under warranty and as per the customer the inspection team informed him that the quality of the clothe wool is bad. 

He is sending emails constantly asking for updates on the issue and threatening that he will escalate the case to the MOC. 

Pls suggest. 

Regards 
Shakeeb 

From: "Yahia Taha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "syed ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "HB.CCCKSA" < [ mailto:[email-masked] | [email-masked] ] >, "Hamza Nouri Ahmad Abu Azzam" < [ mailto:[email-masked] | [email-masked] ] >, "Feederwarehouse Abha" < [ mailto:[email-masked] | [email-masked] ] >, "HBfeederwarehouse Abha" < [ mailto:[email-masked] | [email-masked] ] >, "Home Box" < [ mailto:[email-masked] | [email-masked] ] >, "Hasan Razakhan" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 16, 2021 2:20:44 PM 
Subject: RE: [#2844647] - My Account 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | 
@syed ataullah ] please have a look, WH updated already on 5 th September and still team is following up, this way tickets will remain open for long time. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cfde9b2c5803c4993dd9408d978f73383%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673825386149356%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=tDoc9PHHUhBN0kSRuwac7DlHBgzNrbp5eE1a%2FzGmfMc%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7Cfde9b2c5803c4993dd9408d978f73383%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673825386159312%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=k4vS57TLVYpkBrbCd5gLCOWIKaX5xeeLmuO9GfThbEk%3D&reserved=0 | www.landmarkgroup.com ] 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 16, 2021 11:38 AM 
To: HBfeederwarehouse Abha < [ mailto:[email-masked] | [email-masked] ] >; Feederwarehouse Abha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2844647] - My Account 

External email sender, please take precaution. 

Hi Team. 

Any updates ? 

Invoice no. 29012201986720190712 
CRM. 2972888 

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist. 

contact number 0532999947 

Thanks & Regards 
The Support Team 

On Sun, 5 Sep at 2:23 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team. 

Please assist to close this issue. 

Invoice no. 29012201986720190712 
CRM. 2972888 

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist. 

Please note that inspection was approced already. 

Thanks & Regards 
The Support Team 

BQ_BEGIN

On Fri, 3 Sep at 9:48 AM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Invoice no. 29012201986720190712 
CRM. 2972888 

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist. 

Please note that inspection was approced already. 

Thanks & Regards 
The Support Team 

BQ_BEGIN

On Wed, 1 Sep at 12:00 AM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Invoice no. 29012201986720190712 
CRM. 2972888 

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist. 

Thanks & Regards 
The Support Team 

BQ_BEGIN

On Tue, 17 Aug at 9:37 PM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Invoice no. 29012201986720190712 
CRM. 2972888 

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist. 

Thanks & Regards 
The Support Team 

BQ_END

BQ_END

BQ_END

2844647:1125156 

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