Subject: Re: [#3076976] - Conversation with Fadwa amount deducted order not placed
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Mohammed Athar <[email-masked]>
Date: Thu, 16 Sep 2021 02:57:40 -0700 (MST)

Hi Hamza / Mohammed, 

This had been well noted. 

The team had been informed to avoid. 

Request you to let me know if the same has been repeated so I can take action immediately. 

Regards 
Shakeeb 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Mohammed Athar" <[email-masked]> 
Sent: Thursday, September 16, 2021 12:15:27 PM 
Subject: RE: [#3076976] - Conversation with Fadwa amount deducted order not placed 

Hi [ mailto:[email-masked] | 
@'Shakeeb Arsalan' ] , 

Please check and do the needful. 

Thank you. 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Mohammed Athar (TCS) <[email-masked]> 
Sent: Thursday, September 16, 2021 9:18 AM 
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Subject: FW: [#3076976] - Conversation with Fadwa amount deducted order not placed 

Hi Hamza 

Please check still I am receiving email from HB Freshdesk. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 16, 2021 6:49 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] >; HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3076976] - Conversation with Fadwa amount deducted order not placed 

External email sender, please take precaution. 

Hi Team, 

Cx has provided the following details. 

Account Holder FDWA ALMUSA 
Bank Name ALRajhi Bank 
Branch Name Al Rajhi Bank, 6998 Al Hasan Ibn Ali, Ar Rawdah, Riyadh 13213 
Account Number 204000010006080634115 
IBAN/IFSC SA6080000204608010634115 
Account Type Al Rajhi mada Debit Card 

Regards, 

Cs Team. 

On Wed, 15 Sep at 7:08 PM , Mohammed Athar < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Please provide the customer bank details. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

BQ_BEGIN

From: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 5:37 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Please do the refund. 

Thanks. 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722340908%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fOMVaK0yMGau3CwhxYl7WfPsQfvMIEqSQfPlEyHKqCg%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722350862%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xnI4XfgBIqeTLQTf7dYFawZtIRSXmSBdW4aFFgxRsXA%3D&reserved=0 | www.landmarkgroup.com ] 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 5:07 PM 
To: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi Team, 

We have received the payment of SAR 477.35 on 8 th Sep-2021 & email id of the customer is also matching but auth code & order number is not matching kindly ensure that we are processing the refund to the right customer. 

Order number of the customer is 6348509699 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

9/8/2021 	

3:05:31 	

477.35 	

0 	

0 	

469.06 	

8.29 	

7.21 	

1.08 	

9/8/2021 	

Purchase 	

484783******2874 	

113407 	

125100064297 	

19454092/2021-09-08 	

0 	

ARBS2I041473 

Please refer to the below screenshot from Payfort FYI. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 11:55 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Date : 8-Sep-21 

Email : [ mailto:[email-masked] | [email-masked] ] 

Thank you. 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722360815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Z%2FqVEufbo%2BrkNCpcf3YGGaHWKZZW6vLue9501zefluM%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722370783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pieaf0SsAtcaOdxPhtCSF%2Fl2KY90ANGzxSIeq9VBgg0%3D&reserved=0 | www.landmarkgroup.com ] 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 11:50 AM 
To: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi Team, 

Can you also provide the email which customer has used to place this order? 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 9:52 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Amount : SR 477.35 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722380729%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E5G1C6tM%2FvugcISQLPZJswWqXXcgKBMU4E1%2BYEqErNo%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722390702%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZguK29gCuuszMGqFWPjlb4c2V%2BEVrulFm3Bx0ikdAek%3D&reserved=0 | www.landmarkgroup.com ] 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 9:43 AM 
To: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi Team, 

Please confirm the amount also? 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 15, 2021 9:23 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Card no : 4847832041622874 

Date : 08/09/21 . 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722400658%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EfxH9TQ8QXX%2BRYAAPDOFe3P4g5MLoAa0LhU1KusyNGw%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722410614%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GP3iagbZovpJ8RHGtRFYVHsW%2BLhUSx7Z2m5H%2FKdxxa0%3D&reserved=0 | www.landmarkgroup.com ] 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 14, 2021 8:10 PM 
To: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

HI Team, 

Please confirm the amount & date of transaction will try to track the payment details & update you. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 14, 2021 5:07 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

when the customer purchase from Apple Pay the AUT code not shown. 

Thank you. 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722430523%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m31WCEkhD3XrB9P7uXI7B24sWYmgydPOrq1IU0%2FTM1A%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722440491%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=u199rxBhd%2FWS4i79Ge%2BV89PhkgKA8oLS5ka2TQj0kFM%3D&reserved=0 | www.landmarkgroup.com ] 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 14, 2021 4:23 PM 
To: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi Team, 

Please provide the correct auth code or the order number? 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 14, 2021 11:31 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

So, what we have do in this case? 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722450429%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=66SvP9HVKDVEpxYLuPcwCPuH1hGFNcNJlNBgKh68Afw%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722460389%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Jy4Ee5bZfgjQ60sMpwqXafjmWsMom3uOnJQMzlwbJDE%3D&reserved=0 | www.landmarkgroup.com ] 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 13, 2021 12:01 PM 
To: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi Team, 

We need the correct auth code to check the payment status. 

In Apple pay transactions we would not be able to track the details through card number. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 11, 2021 10:20 AM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

The customer used apple pay, so please check and advise. 

Thank you. 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722470337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sHwQ8lD0i88f%2FuNlUHlpLdmm%2B1hn35PRxwz50qrhqNw%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722480295%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w7gmPYzQ6NXRgLuXqa1bRgnIlbMJuj5uiz38T8mdI8U%3D&reserved=0 | www.landmarkgroup.com ] 

From: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 08, 2021 12:25 PM 
To: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

HI Hamza, 

Auth code is wrong kindly provide the correct auth code to track the payment details. 

Also request you to provide the date in DD-MMM-YY(8-SEP-21) format for all your future queries. 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: HB Customercarefloor < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 8, 2021 12:05 PM 
To: Mohammed Athar (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3076976] - Card no : 4847832041622874 

Hi [ mailto:[email-masked] | 
@Mohammed Athar (TCS) ] , 

Please check the amount debuted from the customer without shown the order. 

Thank you. 

Card no : 4847832041622874 
Authorization code : 8416 

Date : 08/09/21 . 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

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From: Landmark Group < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 08, 2021 11:22 AM 
To: Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3076976] - Conversation with Fadwa amount deducted order not placed 

External email sender, please take precaution. 

Hi Team, 

We would like to inform you that as per customer amount has been deducted from his account but order is not processed and customer has confirmed with bank that amount has been deducted from our side please check and do the needful. 

​ 

Card no : 4847832041622874 
Authorization code : 8416 

Date : 08/09/21. 

Please look into this matter and the needful. 

Your friends 
The Support Team 

BQ_BEGIN

On Wed, 8 Sep at 7:28 AM , Fadwa < [ mailto:[email-masked] | [email-masked] ] > wrote: 

	

Fadwa 

السلام عليكم 

07:02 AM, 08th Sep 

	

Fadwa 

لقد طلبت طلب عن طريق التطبيق ل هوم بوكس 

07:03 AM, 08th Sep 

	

Fadwa 

وسحب مني كامل المبلغ 

07:03 AM, 08th Sep 

	

Fadwa 

ولكن لم يأكد الطلب، وقال انه لم يتم الدفع 

07:03 AM, 08th Sep 

	

Fadwa 

هل الطلب مؤكد؟ ام ماذا؟ 

07:03 AM, 08th Sep 

	

Fadwa 

ب اسم Fadwa Almousa 

07:04 AM, 08th Sep 

	

Fadwa 

07:04 AM, 08th Sep 

	

Fadwa 

07:04 AM, 08th Sep 

	

Fadwa 

07:04 AM, 08th Sep 

	

Fadwa 

07:04 AM, 08th Sep 

	

Fadwa 

07:04 AM, 08th Sep 

	

Fadwa 

07:04 AM, 08th Sep 

	

Fadwa 

07:04 AM, 08th Sep 

	

Fadwa 

الرجاء الرد ، ل اتطمن  

07:04 AM, 08th Sep 

	

MALEK 

مرحبا عميلنا العزيز. شكرا لاختياركم هوم بوكس . ارجو منك امهالي بعض الوقت للتحقق من الحالة . 

07:05 AM, 08th Sep 

	

MALEK 

عميلنا العزيز. هل تم تزويدكم برقم الطلب ؟ 

07:05 AM, 08th Sep 

	

Fadwa 

لا 

07:06 AM, 08th Sep 

	

MALEK 

أرجو منك تزيدي بالبريد الاكتروني الخاص بك المسجل لدينا لكي اقوم بالتحقق 

07:06 AM, 08th Sep 

	

Fadwa 

[ mailto:[email-masked] | [email-masked] ] 

07:06 AM, 08th Sep 

	

MALEK 

عميلنا العزيز. تقبلي اعتذارنا عن المشكلة. اود اعلامك بانه لم يتم انشاء اي طلب ولم يتم سحب اي مبلغ من قبلنا 

07:08 AM, 08th Sep 

	

MALEK 

أرجو منك التواصل مع البنك للتحقق من استرجاع المبلغ الى حسابك . 

07:08 AM, 08th Sep 

	

MALEK 

في حال تم التأكيد انه تم سحب المبلغ من قبلنا من البنك أرجو منك التواصل معنا وسنقوم بالمطلوب 

07:09 AM, 08th Sep 

	

Fadwa 

تم التاكيد انه تم سحب المبلغ  

07:09 AM, 08th Sep 

	

Fadwa 

ارجو ارجاع المبلغ ل اتمكن من الطلب مره اخرى 

07:11 AM, 08th Sep 

	

MALEK 

أرجو منك تزويدي برقم البطاقة التي قمت باستخدامها لعملية الدفع . وايضا رمز التأكيد للدفعة وهو رمز مكون من 6 خانات يصلكم برسالة نصية لاتمام عملية الدفع 

07:11 AM, 08th Sep 

	

MALEK 

هل لازلت متصلا 

07:15 AM, 08th Sep 

	

Fadwa 

نعم 

07:16 AM, 08th Sep 

	

Fadwa 

كلمت البنك 
يقول انه المبلغ مخصوم 

07:16 AM, 08th Sep 

	

Fadwa 

الحين راح ارسل رقم البطاقه 

07:16 AM, 08th Sep 

	

Fadwa 

لكن ماجاني رمز من ٦ ارقام 

07:16 AM, 08th Sep 

	

MALEK 

لا يوجد مشكلة سنقوم بالتحقق 

07:17 AM, 08th Sep 

	

MALEK 

أرجو منك تزويدنا برقم البطاقة 

07:17 AM, 08th Sep 

	

Fadwa 

لحضات ل اكتب رقم البطاقه 

07:17 AM, 08th Sep 

	

Fadwa 

4847832041622874 

07:18 AM, 08th Sep 

	

MALEK 

شكرا لك . سنقوم بتحويل المشكلة الى الفريق لمعاجتها وسيتم التواصل معكم في أقرب وقت ممكن 

07:19 AM, 08th Sep 

	

MALEK 

هل هناك شيء اخر يمكنني مساعدتكم به اليوم ؟ 

07:19 AM, 08th Sep 

	

Fadwa 

هل فيه مشكله في التطبيق؟ ام من الامن ان اطلب منه؟ 

07:20 AM, 08th Sep 

	

Fadwa 

وهل استطيع ان اجد نفس الاشياء ب الفرع او المحل ؟ 

07:20 AM, 08th Sep 

	

MALEK 

يمكنك الطلب من التطبيق أو الموقع لا يوجد مشكلة في ذلك . ولكن هذه الخطأ قد يكون بسبب مشكلة لدى شريك عمليات الدفع. سنقوم بالتحقق واعلامكم في اقرب وقت ممكن 

07:20 AM, 08th Sep 

	

MALEK 

بعض المنتجات قد تتوفر في المتجر ولكن ليس لدينا معلومات عن المنتجات المتوفرة في الوقت الحالي 

07:21 AM, 08th Sep 

	

Fadwa 

شكراً 
في انتظار حل المشكلة 

07:21 AM, 08th Sep 

	

MALEK 

شكرا لاختياركم هوم بوكس. اتمنى لك يوما طيبا ! 

07:23 AM, 08th Sep 

	

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3076976:1125156 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722530078%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2b99YwMFojofGj2rp96jSu6MjieqLFp8MqyblPKQWxM%3D&reserved=0 | 
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BQ_END

BQ_END

3076976:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com