Subject: RE: [#2844647] - My Account
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, syed ataullah <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Feederwarehouse Abha <[email-masked]>, HBfeederwarehouse Abha <[email-masked]>, Home Box <[email-masked]>, Hasan Razakhan <[email-masked]>, saurabh <[email-masked]>
Date: Thu, 16 Sep 2021 08:50:44 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @syed ataullah<mailto:[email-masked]> please have a look, WH updated already on 5th September and still team is following up, this way tickets will remain open for long time.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Thursday, September 16, 2021 11:38 AM
To: HBfeederwarehouse Abha <[email-masked]>; Feederwarehouse Abha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Yahia Taha <[email-masked]>
Subject: Fwd: [#2844647] - My Account

External email sender, please take precaution.

Hi Team.

Any updates ?

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

contact number 0532999947

Thanks & Regards
The Support Team
On Sun, 5 Sep at 2:23 PM , Home Box <[email-masked]> wrote:

Hi Team.

Please assist to close this issue.

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

Please note that inspection was approced already.

Thanks & Regards
The Support Team
On Fri, 3 Sep at 9:48 AM , Home Box <[email-masked]> wrote:

Hi Team,

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

Please note that inspection was approced already.

Thanks & Regards
The Support Team
On Wed, 1 Sep at 12:00 AM , Home Box <[email-masked]> wrote:
Hi Team,

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

Thanks & Regards
The Support Team

[Image removed by sender.]
On Tue, 17 Aug at 9:37 PM , Home Box <[email-masked]> wrote:
Hi Team,

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

Thanks & Regards
The Support Team
[Image removed by sender.]

2844647:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2844647] - My Account
From: HBfeederwarehouse Abha <[email-masked]>
To: Home Box <[email-masked]>, Feederwarehouse Abha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Yahia Taha <[email-masked]>, Mohd Gulbahar <[email-masked]>
Date: Sun, 5 Sep 2021 14:29:31 +0000

Dear Team,

As per inspection team reported there nothing is issue in sofa’s, only there is clothe wool showing out but it’s by default due to sofa already used for two years, and customer asking for replacement and said its product issue. As per invoice there is only country blue color sofa (blue color sofa there is not issue , issue only brown sofa, which is not available in invoice ,please check & advice .

Thanks & Regards

Suman

From: Home Box
Sent: Sunday, September 05, 2021 1:23 PM
To: HBfeederwarehouse Abha <[email-masked]>; Feederwarehouse Abha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Yahia Taha <[email-masked]>
Subject: Fwd: [#2844647] - My Account

External email sender, please take precaution.

Hi Team.

Please assist to close this issue.

Invoice no.  29012201986720190712
CRM. 2972888

Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

Please note that inspection was approced already.

Thanks & Regards
The Support Team

   On Fri, 3 Sep at 9:48 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Invoice no.  29012201986720190712
   CRM. 2972888

   Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

   Please note that inspection was approced already.

   Thanks & Regards
   The Support Team

      On Wed, 1 Sep at 12:00 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Team,

      Invoice no.  29012201986720190712
      CRM. 2972888

      Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

      Thanks & Regards
      The Support Team

       <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1MzM0NzQ2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.M4qAInD7AAnseFeRJDZNmiSV7A8_xnGOBF7tYWYRzuo>

         On Tue, 17 Aug at 9:37 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Team,

         Invoice no.  29012201986720190712
         CRM. 2972888

         Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

         Thanks & Regards
         The Support Team

          <https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI0OTEzOTgzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FOVgQ6vUiDYn0hfcIs5zGNSWWVspB9R3riWMqWS-37M>

            On Tue, 10 Aug at 12:29 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:

            Hi Team,

            Invoice no.  29012201986720190712

            CRM. 2972888

            Cx complain maintenance request was raised before warranty ends on 12th July , the sofa cloth worn out it needs maintenance, and the team did not visit for assistance, kindly check and assist.

            Thanks & Regards

            The Support Team

            2844647:1125156