Subject: RE: [#3076976] - Conversation with Fadwa amount deducted order not placed
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: "Mohammed Athar (TCS)" <[email-masked]>
Date: Thu, 16 Sep 2021 06:45:27 +0000

Hi @'Shakeeb Arsalan'<mailto:[email-masked]>,
Please check and do the needful.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Mohammed Athar (TCS) <[email-masked]>
Sent: Thursday, September 16, 2021 9:18 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Subject: FW: [#3076976] - Conversation with Fadwa amount deducted order not placed

Hi Hamza

Please check still I am receiving email from HB Freshdesk.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 16, 2021 6:49 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>; HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3076976] - Conversation with Fadwa amount deducted order not placed

External email sender, please take precaution.
Hi Team,

Cx has provided the following details.

Account Holder FDWA ALMUSA
Bank Name ALRajhi Bank
Branch Name Al Rajhi Bank, 6998 Al Hasan Ibn Ali, Ar Rawdah, Riyadh 13213
Account Number 204000010006080634115
IBAN/IFSC SA6080000204608010634115
Account Type Al Rajhi mada Debit Card

Regards,
Cs Team.
On Wed, 15 Sep at 7:08 PM , Mohammed Athar <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please provide the customer bank details.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 5:37 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,
Please do the refund.

Thanks.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722340908%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=fOMVaK0yMGau3CwhxYl7WfPsQfvMIEqSQfPlEyHKqCg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722350862%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=xnI4XfgBIqeTLQTf7dYFawZtIRSXmSBdW4aFFgxRsXA%3D&reserved=0>
[lg][hb]

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 5:07 PM
To: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi Team,

We have received the payment of SAR 477.35 on 8th Sep-2021 & email id of the customer is also matching but auth code & order number is not matching kindly ensure that we are processing the refund to the right customer.

Order number of the customer is 6348509699

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I041473
LANDMARK
504000010006080000000
MADA
9/8/2021
3:05:31
477.35
0
0
469.06
8.29
7.21
1.08
9/8/2021
Purchase
484783******2874
113407
125100064297
19454092/2021-09-08
0
ARBS2I041473

Please refer to the below screenshot from Payfort FYI.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1Nzk5Mjg5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Pw5qW__MxnPvUPgiMct2oCjEPDCZzvIToiCgV0Z6GIM]

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 11:55 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

Date : 8-Sep-21
Email : [email-masked]<mailto:[email-masked]>

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722360815%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Z%2FqVEufbo%2BrkNCpcf3YGGaHWKZZW6vLue9501zefluM%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722370783%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pieaf0SsAtcaOdxPhtCSF%2Fl2KY90ANGzxSIeq9VBgg0%3D&reserved=0>
[lg][hb]

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 11:50 AM
To: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi Team,

Can you also provide the email which customer has used to place this order?

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 9:52 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

Amount : SR 477.35

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI1Nzk5Mjg5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JVYnDqy1d-yNz4NJZhwSGWBiNbz6dVCv1lJSiiEDzak]

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722380729%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E5G1C6tM%2FvugcISQLPZJswWqXXcgKBMU4E1%2BYEqErNo%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722390702%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZguK29gCuuszMGqFWPjlb4c2V%2BEVrulFm3Bx0ikdAek%3D&reserved=0>
[lg][hb]

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 9:43 AM
To: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi Team,

Please confirm the amount also?

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 15, 2021 9:23 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,

Card no :  4847832041622874

Date : 08/09/21.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722400658%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EfxH9TQ8QXX%2BRYAAPDOFe3P4g5MLoAa0LhU1KusyNGw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722410614%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GP3iagbZovpJ8RHGtRFYVHsW%2BLhUSx7Z2m5H%2FKdxxa0%3D&reserved=0>
[lg][hb]

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 8:10 PM
To: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

HI Team,

Please confirm the amount & date of transaction will try to track the payment details & update you.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 5:07 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,
when the customer purchase from Apple Pay the AUT code not shown.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722430523%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=m31WCEkhD3XrB9P7uXI7B24sWYmgydPOrq1IU0%2FTM1A%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722440491%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=u199rxBhd%2FWS4i79Ge%2BV89PhkgKA8oLS5ka2TQj0kFM%3D&reserved=0>
[lg][hb]

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 4:23 PM
To: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi Team,

Please provide the correct auth code or the order number?

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 11:31 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,
So, what we have do in this case?

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722450429%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=66SvP9HVKDVEpxYLuPcwCPuH1hGFNcNJlNBgKh68Afw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722460389%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Jy4Ee5bZfgjQ60sMpwqXafjmWsMom3uOnJQMzlwbJDE%3D&reserved=0>
[lg][hb]

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 12:01 PM
To: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi Team,

We need the correct auth code to check the payment status.

In Apple pay transactions we would not be able to track the details through card number.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 11, 2021 10:20 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,
The customer used apple pay, so please check and advise.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722470337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=sHwQ8lD0i88f%2FuNlUHlpLdmm%2B1hn35PRxwz50qrhqNw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722480295%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w7gmPYzQ6NXRgLuXqa1bRgnIlbMJuj5uiz38T8mdI8U%3D&reserved=0>
[lg][hb]

From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 08, 2021 12:25 PM
To: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

HI Hamza,

Auth code is wrong kindly provide the correct auth code to track the payment details.

Also request you to provide the date in DD-MMM-YY(8-SEP-21) format for all your future queries.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: HB Customercarefloor <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 8, 2021 12:05 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3076976] - Card no : 4847832041622874

Hi @Mohammed Athar (TCS)<mailto:[email-masked]>,
Please check the amount debuted from the customer without shown the order.

Thank you.

Card no :  4847832041622874
Authorization code :  8416
Date : 08/09/21.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 08, 2021 11:22 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3076976] - Conversation with Fadwa amount deducted order not placed

External email sender, please take precaution.
Hi Team,

We would like to inform you that  as per customer amount has been deducted from his account but order is not processed and customer has confirmed with bank that amount has been deducted from our side please check and do the needful.
​
Card no :  4847832041622874
Authorization code :  8416
Date : 08/09/21.

Please look into this matter and the needful.

Your friends
The Support Team

On Wed, 8 Sep at 7:28 AM , Fadwa <[email-masked]<mailto:[email-masked]>> wrote:
Fadwa
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السلام عليكم
07:02 AM, 08th Sep
Fadwa
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لقد طلبت طلب عن طريق التطبيق ل هوم بوكس
07:03 AM, 08th Sep
Fadwa
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وسحب مني كامل المبلغ
07:03 AM, 08th Sep
Fadwa
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ولكن لم يأكد الطلب، وقال انه لم يتم الدفع
07:03 AM, 08th Sep
Fadwa
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هل الطلب مؤكد؟ ام ماذا؟
07:03 AM, 08th Sep
Fadwa
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ب اسم Fadwa Almousa
07:04 AM, 08th Sep
Fadwa
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07:04 AM, 08th Sep
Fadwa
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07:04 AM, 08th Sep
Fadwa
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07:04 AM, 08th Sep
Fadwa
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07:04 AM, 08th Sep
Fadwa
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07:04 AM, 08th Sep
Fadwa
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07:04 AM, 08th Sep
Fadwa
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07:04 AM, 08th Sep
Fadwa
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الرجاء الرد ، ل اتطمن 💗
07:04 AM, 08th Sep
MALEK
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مرحبا عميلنا العزيز. شكرا لاختياركم هوم بوكس . ارجو منك امهالي بعض الوقت للتحقق من الحالة.
07:05 AM, 08th Sep
MALEK
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عميلنا العزيز. هل تم تزويدكم برقم الطلب ؟
07:05 AM, 08th Sep
Fadwa
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لا
07:06 AM, 08th Sep
MALEK
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أرجو منك تزيدي بالبريد الاكتروني الخاص بك المسجل لدينا لكي اقوم بالتحقق
07:06 AM, 08th Sep
Fadwa
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[email-masked]<mailto:[email-masked]>
07:06 AM, 08th Sep
MALEK
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عميلنا العزيز. تقبلي اعتذارنا عن المشكلة. اود اعلامك بانه لم يتم انشاء اي طلب ولم يتم سحب اي مبلغ من قبلنا
07:08 AM, 08th Sep
MALEK
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أرجو منك التواصل مع البنك للتحقق من استرجاع المبلغ الى حسابك.
07:08 AM, 08th Sep
MALEK
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في حال تم التأكيد انه تم سحب المبلغ من قبلنا من البنك أرجو منك التواصل معنا وسنقوم بالمطلوب
07:09 AM, 08th Sep
Fadwa
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تم التاكيد انه تم سحب المبلغ💔
07:09 AM, 08th Sep
Fadwa
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ارجو ارجاع المبلغ ل اتمكن من الطلب مره اخرى
07:11 AM, 08th Sep
MALEK
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أرجو منك تزويدي برقم البطاقة التي قمت باستخدامها لعملية الدفع . وايضا رمز التأكيد للدفعة وهو رمز مكون من 6 خانات يصلكم برسالة نصية لاتمام عملية الدفع
07:11 AM, 08th Sep
MALEK
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هل لازلت متصلا
07:15 AM, 08th Sep
Fadwa
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نعم
07:16 AM, 08th Sep
Fadwa
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كلمت البنك
يقول انه المبلغ مخصوم
07:16 AM, 08th Sep
Fadwa
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الحين راح ارسل رقم البطاقه
07:16 AM, 08th Sep
Fadwa
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لكن ماجاني رمز من ٦ ارقام
07:16 AM, 08th Sep
MALEK
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لا يوجد مشكلة سنقوم بالتحقق
07:17 AM, 08th Sep
MALEK
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أرجو منك تزويدنا برقم البطاقة
07:17 AM, 08th Sep
Fadwa
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لحضات ل اكتب رقم البطاقه
07:17 AM, 08th Sep
Fadwa
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4847832041622874
07:18 AM, 08th Sep
MALEK
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شكرا لك . سنقوم بتحويل المشكلة الى الفريق لمعاجتها وسيتم التواصل معكم في أقرب وقت ممكن
07:19 AM, 08th Sep
MALEK
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هل هناك شيء اخر يمكنني مساعدتكم به اليوم ؟
07:19 AM, 08th Sep
Fadwa
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هل فيه مشكله في التطبيق؟ ام من الامن ان اطلب منه؟
07:20 AM, 08th Sep
Fadwa
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وهل استطيع ان اجد نفس الاشياء ب الفرع او المحل ؟
07:20 AM, 08th Sep
MALEK
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يمكنك الطلب من التطبيق أو الموقع لا يوجد مشكلة في ذلك . ولكن هذه الخطأ قد يكون بسبب مشكلة لدى شريك عمليات الدفع. سنقوم بالتحقق واعلامكم في اقرب وقت ممكن
07:20 AM, 08th Sep
MALEK
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بعض المنتجات قد تتوفر في المتجر ولكن ليس لدينا معلومات عن المنتجات المتوفرة في الوقت الحالي
07:21 AM, 08th Sep
Fadwa
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شكراً
في انتظار حل المشكلة
07:21 AM, 08th Sep
MALEK
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شكرا لاختياركم هوم بوكس. اتمنى لك يوما طيبا !
07:23 AM, 08th Sep
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F525535133649177&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722520136%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2jUBaMHhP7cZGE6O1NndI1VwEV%2B5jR2eXirxaiAqcZk%3D&reserved=0>

3076976:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Ca11eb4a834214f433b7f08d978d9b629%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673698722530078%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2b99YwMFojofGj2rp96jSu6MjieqLFp8MqyblPKQWxM%3D&reserved=0>

3076976:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com