Subject: FW: Refund Online issue - 2103222093
From: Akshay Berry <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 15 Sep 2021 11:26:43 +0000

Hi @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> @Manish Kumar<mailto:[email-masked]>,

Share the voucher with the customer under ticket# 2955539.

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Namrita Kanjani <[email-masked]>
Sent: Wednesday, September 15, 2021 3:24 PM
To: Akshay Berry <[email-masked]>; Prakash Iyangar <[email-masked]>; MX SPM Manager <[email-masked]>; Mohamed Nagy <[email-masked]>; Karen Lobo <[email-masked]>; Rashmita Sharma <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Raveen Sethupathy <[email-masked]>
Subject: Re: Refund Online issue - 2103222093

Dear Max Team,  

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.  

Code: C12-527C-WSZ4-ACE6-6|Start Date: 15.09.2021 00:00:00|End Date: 15.03.2022 23:59:00 

Type: Serial Voucher|Concept: MAX|Territory: EGP|Checkout Site: N/A 

Value: 455 EGP|Minimum Threshold Value: 460 EGP|Maximum Discount:  N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, September 15, 2021 at 10:56 AM
To: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, MX SPM Manager <[email-masked]<mailto:[email-masked]>>, Mohamed Nagy <[email-masked]<mailto:[email-masked]>>, Karen Lobo <[email-masked]<mailto:[email-masked]>>, Rashmita Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Online issue - 2103222093

@Rashmita Sharma<mailto:[email-masked]>,

Reminder for the voucher.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 14, 2021 4:09 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>; MX SPM Manager <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Karen Lobo <[email-masked]<mailto:[email-masked]>>; Rashmita Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Online issue - 2103222093

@Rashmita Sharma<mailto:[email-masked]>

Regards,
--
Namrita Kanjani
Senior E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, September 14, 2021 at 3:58 PM
To: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>, MX SPM Manager <[email-masked]<mailto:[email-masked]>>, Mohamed Nagy <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Karen Lobo <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Online issue - 2103222093

Hi @Namrita Kanjani<mailto:[email-masked]> @Karen Lobo<mailto:[email-masked]>,

Please issue a manual refund voucher for EGP 455 threshold EGP 460 valid for 6 months for Max items only for the subject order.

My credit removed already.

https://landmark.atlassian.net/browse/REL-146729<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-146729&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C04febdeee8f04fcffd6e08d9783b4277%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637673018171592493%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UMHRADmPvVKjKozYXX0c8tgz8F2V6iIlinnRzSBNj%2BI%3D&reserved=0>

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 9:24 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; MX SPM Manager <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Online issue - 2103222093

Approved.

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 9:09 AM
To: MX SPM Manager <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Online issue - 2103222093

Hi @Prakash Iyangar<mailto:[email-masked]>,

Please approve.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: MX SPM Manager <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 11:36 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Online issue - 2103222093

Dear Team,

Please note that, the customer came today and said that the amount of 455 pounds has not been entered into the account till now,

Please advice,

Thanks for support,
Mohamed Helmy
01021366994
________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 2:16 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; MX SPM Manager <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Online issue - 2103222093

@Prakash Iyangar<mailto:[email-masked]>,

Reminder please for approval.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Akshay Berry
Sent: Monday, August 30, 2021 6:15 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; MX SPM Manager <[email-masked]<mailto:[email-masked]>>; Prakash Iyangar <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Online issue - 2103222093

Hi @Prakash Iyangar<mailto:[email-masked]>,

Please approve to block My Credit for EGP 455 as customer used an incorrect email and she is not able to use the balance.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 5:40 PM
To: MX SPM Manager <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Online issue
Importance: High

Dear @MX SPM Manager<mailto:[email-masked]>,

Communicated with the customer already, and we reached an agreement to block the credit and issue a voucher with the same value,

Also educated that the voucher is used in whole value at once and not refundable.

@Akshay Berry<mailto:[email-masked]>, kindly proceed further to block the credit and issue the voucher.

Regards,

Mohamed Nagy

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 4:57 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; MX SPM Manager <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Online issue

@Mohamed Nagy<mailto:[email-masked]> @Mohamed Mahmoud<mailto:[email-masked]>,

Customer is Arabic.

Please assist.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 22, 2021 10:33 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; MX SPM Manager <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund Online issue

@Akshay Berry<mailto:[email-masked]>

Can you please look into this.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: MX SPM Manager <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 21, 2021 10:28 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Mohamed Khairy Ali Mohamed Mansour <[email-masked]<mailto:[email-masked]>>; MX SPM <[email-masked]<mailto:[email-masked]>>
Subject: Refund Online issue

Dear Team,

                   Kindly be informed that, we have complaint customer with online ( the customer return items online and the customer recevied massage the amount 455 EGP entred in mycredit ) the customer not found the amount 455 EGP in mycredit, and the customer discovered through the message received from online the email is written mistake [email-masked]<mailto:[email-masked]>  ( written in massage but the correct email [email-masked]<mailto:[email-masked]> ).

The customer send mail that is the correct email [email-masked]<mailto:[email-masked]> and the customer came to reply it's a owns tow account and The customer does not have this account [email-masked]<mailto:[email-masked]>  and she cannot login to this account.

So we need to transfer the amount to this account [email-masked]<mailto:[email-masked]>.

Older Number : 2103222093

Customer Name : Hind fadl

Customer Mobile : 01020433884

Number refund  : 2103206881

Thanks,

Mohamed Helmy

01021366994

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