Subject: RE: Drop Payment - [email-masked] (Ticket ID 3058725)
From: "Mohammed Athar (TCS)" <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohamed Mahmoud <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 14 Sep 2021 14:27:47 +0000

Hi Malik,

Refund is done.

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Malik Ismail <[email-masked]>
Sent: Tuesday, September 14, 2021 5:26 PM
To: Mohammed Athar (TCS) <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Drop Payment - [email-masked] (Ticket ID 3058725)

Hi Athar,

Please process refund through Payfort.

Regards,
Malik
From: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 3:14 PM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - [email-masked]<mailto:[email-masked]> (Ticket ID 3058725)

Hi Mohamed,

We have rcevied the payment from the customer please refer to the below screenshot FYI.order number is 6346926208

Terminal ID
Terminal Name
Account Number
Payment Type
Transaction Date
Transaction Time
Value of Sales
Cash Back
Cashback_Amount
Net Amount
Service Fee
Fee Without VAT
VAT Amount
Posting Date
Transaction Type
Card Number
Authorization Code
Transaction Reference No
Reconciliation Reference ID
Merchant Reconciliation Number
Full Terminal Number
ARBS2I051473
LANDMARK
504000010006080000000
MADA
9/3/2021
22:16:57
227.37
0
0
222.82
4.55
3.96
0.59
9/4/2021
Purchase
535825******1638
935068
124619258624
19350676/2021-09-04
0
ARBS2I051473

Thanks & Regards,
Athar Mohammed,
Finance Executive-Ecom
Extn 3183

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 12, 2021 1:28 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Drop Payment - [email-masked]<mailto:[email-masked]> (Ticket ID 3058725)
Importance: High

@Mohammed Athar (TCS)<mailto:[email-masked]>

Please assist

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 12:50 PM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Drop Payment - [email-masked]<mailto:[email-masked]> (Ticket ID 3058725)

External email sender, please take precaution.
Hi Team,

With regards to ticket id 3058725, the customer is complaining that his account was debited but the order was not placed. The customer has shared the following details with us:

Email ID: [email-masked]<mailto:[email-masked]>
Date of transaction: 03/09/2021
Amount: SAR 227.37
Card Number: 5358 2542 7134 1638

Kindly assist. Thank you for your help!

Regards,
Apoorv.
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