Subject: RE: Bank Transfer delay - 9677402673
From: Akshay Berry <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Punit Darji <[email-masked]>
Cc: Manish Kumar <[email-masked]>, PRINCE MALIK <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 14 Sep 2021 10:26:29 +0000

Hi @Punit Darji<mailto:[email-masked]>,

Please confirm if the bank transfer has been done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, September 14, 2021 1:53 PM
To: Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>; PRINCE MALIK <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: Bank Transfer delay - 9677402673

External email sender, please take precaution.
Hi Akshay,

Please advise if any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 11:35:08 AM
Subject: Re: Bank Transfer delay - 9677402673

Hi Akshay,

Please advise on the below.

Regards,
Apoorv

________________________________
From: "Punit Darji" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 3:51:44 PM
Subject: RE: Bank Transfer delay - 9677402673

Hi @Akshay Berry<mailto:[email-masked]>,

Please note that we cannot process the below refund in Tabby as it has to be processed through Hybris.

We can process only cash refund, but this order is not part of cash refund report (report extracted on 31st Aug 21). Please check & resolve the issue with Hybris team.

Based on system report, we will process cash refund in next batch.

Regards,

Punit Darji

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 1:04 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Punit Darji <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer delay - 9677402673

Hi @Punit Darji<mailto:[email-masked]>,

Assist in processing the refund back in Tabby account for AED 36.90.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 1:00 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Bank Transfer delay - 9677402673

External email sender, please take precaution.
Hi Akshay,

With reference to the order number: 9677402673

Customer returned items to the store and RMA: 1001185691 was processed as cash value but the refund was given to the customer in My Credits. The My Credits worth AED 36.90 has been removed from customer's account under https://landmark.atlassian.net/browse/REL-145255<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-145255&data=04%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Cdafd05d178044edc7ac208d977657dbe%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672100089491050%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0hnwQnxh%2F9JaW8QWBFJntcyezM5JAWuwYr12n1qzhKE%3D&reserved=0> .

Please assist to get the following Bank Transfer ticket processed: 04229000 or the refund to be processed back to Tabby.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 1, 2021 2:10:50 PM
Subject: Hybris ticket issue/9677402673

Hi Team,

Order number: 9677402673

Kindly do the needful as there is no update on the hybris ticket from 20 Aug, 2021.

Regards,
Prince

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com