Subject: Re: [#3074821] - Conversation with .....
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Hamza Nouri Ahmad Abu Azzam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Javed Aslam <[email-masked]>, Sara Alharby <[email-masked]>
Date: Tue, 14 Sep 2021 02:29:43 -0700 (MST)

Hi Yahia. 

I'm sorry for this inconvenience, FYI refund already approved for the same as CN, but one new agent has escalated by mistake separately. 

FYI refund already approved 6 days ago but still not been initiated from our end. 

PFA. 

Regards 
Syed 

From: "yahia taha" <[email-masked]> 
To: "Landmark Group" <[email-masked]>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, September 14, 2021 1:16:02 PM 
Subject: RE: [#3074821] - Conversation with ..... 

Which product, invoice contains 4 which one and what is the damage type, where are the photos and videos? 

[ mailto:[email-masked] | @syed ataullah ] FYI.. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Landmark Group <[email-masked]> 
Sent: Monday, September 13, 2021 9:16 PM 
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Yahia Taha <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]> 
Subject: Fwd: [#3074821] - Conversation with ..... 

External email sender, please take precaution. 

Hi Team, 

Issue statement: Maintenance and repair request 

Order NO: 6461703312 

Issue description: The cx wants to repair the damaged product 

Regards 

HomeBox team 

3074821:1125156 
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