Subject: RE: [#3075431] - Conversation with نجلاء مكي
From: Kalyan Khadka <[email-masked]>
To: Nouf Sultan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, AmirKhan <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Home Box <[email-masked]>, Yahia Taha <[email-masked]>
Date: Tue, 14 Sep 2021 06:50:24 +0000

Dear @Nouf Sultan<mailto:[email-masked]>,

Please find the attached mail for your reference. Even if the item is in original cartoon 14 days policy has already exceeded.

To return the item we need an approval from CS manager.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-COD
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[lg]

From: Nouf Sultan <[email-masked]>
Sent: Tuesday, September 14, 2021 9:26 AM
To: Kalyan Khadka <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; AmirKhan <[email-masked]>; Bratindra Mukherjee <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; syed ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Home Box <[email-masked]>; Yahia Taha <[email-masked]>
Subject: RE: [#3075431] - Conversation with نجلاء مكي
Importance: High

Hi @Kalyan Khadka<mailto:[email-masked]>,

The customer complains on social media till now , please check and advise.

Thanks.

Best Regards
Nouf.Alotaibi
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C82a6200c5c3a4a545fad08d9774894c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637671975895369297%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=FbWYAtANCU0o7xEuc2n1aIpxdSMhlxKkWt5vJWjOgmw%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C82a6200c5c3a4a545fad08d9774894c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637671975895379255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ImIwHDqLbUYMWnYqX5HK613hTYfXevEy9QeiJ8QHjrw%3D&reserved=0>
[lg][hb]
From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 2:44 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; syed ataullah <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3075431] - Conversation with نجلاء مكي

!!!!

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C82a6200c5c3a4a545fad08d9774894c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637671975895379255%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AE4zcZbOzQM1IcgXDM4sAWG8QXJ87MMeER%2BppqsfXrk%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C82a6200c5c3a4a545fad08d9774894c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637671975895389211%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CPVAzeWIMTRuft9qQcC9FJISH5VVBWaMIvrPKQ5r2Vw%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 2:40 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3075431] - Conversation with نجلاء مكي

External email sender, please take precaution.
Hi Team,

Order id 6334060539
CRM 3067230

162770986  Eliza Console Table - Set of 2 - Gold

Need Approval The product had manufacturing defect and faded color and was not returned reason being small vehicle. Wh is asking to take CS Manager approval as it exceeded 14 day policy.

Regards,
CS Team.
On Thu, 9 Sep at 1:17 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order id 6334060539
CRM 3067230

162770986  Eliza Console Table - Set of 2 - Gold

Need Approval The product had manufacturing defect and faded colour and was not returned reason being small vehicle. Wh is asking to take CS Manager approval as it exceeded 14 day policy.

Regards,
CS Team.
On Tue, 7 Sep at 6:45 PM , نجلاء مكي <[email-masked]<mailto:[email-masked]>> wrote:
نجلاء مكي
[Image removed by sender.]
السلام عليكم
05:50 PM, 07th Sep
New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
05:50 PM, 07th Sep
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
05:50 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
1
05:50 PM, 07th Sep
New
[Image removed by sender.]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
05:50 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
5
05:50 PM, 07th Sep
New
[Image removed by sender.]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
05:50 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
3
05:51 PM, 07th Sep
New
[Image removed by sender.]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
05:51 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
مافي اي مندوب اتواصل معايا عشان يشيل المسترجع
05:53 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
متى حتخلصوني من وجود الكرتون في بيتي
05:53 PM, 07th Sep
Javed
[Image removed by sender.]
مرحباً ، أنا جاويد ، من فضلك أعطني دقيقة للتحقق والعودة إليك
05:55 PM, 07th Sep
Javed
[Image removed by sender.]
الرجاء ارسال رقم الطلب الذي تم ارساله لكم برسالة نصية عند اتمام طلبكم
05:56 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
05:56 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
رقم الطلب
6334060539
05:57 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
عزيزي العميل لقد قمنا برفع شكوى لحضرتك بالرقم 3030461 للجهة المعنية وسنقوم بالتواصل معك على ايميلك:
[email-masked]<mailto:[email-masked]>
05:57 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
05:57 PM, 07th Sep
Javed
[Image removed by sender.]
من فضلك أعطني دقيقة للتحقق والعودة إليك
05:59 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
06:00 PM, 07th Sep
Javed
[Image removed by sender.]
هذه خدمة الرسائل. ارجو ارسال رسالة لنا
06:01 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
06:01 PM, 07th Sep
Javed
[Image removed by sender.]
هذه خدمة الرسائل. ارجو ارسال رسالة لنا
06:01 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
06:01 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
كيف انسخ مل الرسايل
06:01 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
انتوا ادخلوا على النظام عندكم وحلوا المشكله
انا حدا منزعجه وما صار عند صبررعلى تحمل اسلوب المراوغه في تعليق الامور
طيب نحل الموضوع ومافي اي اجراء من شهر
06:03 PM, 07th Sep
Javed
[Image removed by sender.]
يرجى إرسال صور العناصر إلينا في حالة تلف أي شيء
06:04 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
06:05 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
06:05 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
06:05 PM, 07th Sep
Javed
[Image removed by sender.]
نود إخبارك أن هذه خدمة دردشة

يرجى إرسال مشكلتك إلينا في الدردشة

في حالة تلف أي منتج ، يرجى إرسال صورة لنا
06:06 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
لوسمحت انا صبري نفذ مني
وتحملت التواصل مع خدمه العملاء السيئين وعدم استجابة المسؤولين
ارسلي سواق بسياره كبيره وحل مشكلتي لو انت قد مكانك وتقدر على حل المشكلات سهر مامل انا اتواصل عشان يتشال المنتج ولا احد يستجيب
06:08 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
اخر شي راح ارسل شكوى في وزاره التجاره ممكن عن طريقهم تتحل مشكلتي معاكم ويقفلولكم محلكم
06:09 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
انتظر اتصال من اي مسؤول او مندوب لحل المشكله واتمنى البوم قبل بكرا يجيني وسيارته كبيره
06:10 PM, 07th Sep
Javed
[Image removed by sender.]
يرجى إخبارنا بمشكلة المنتج فقط عندها يمكننا مساعدتك
06:11 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
فيه خدوش مصنعيه وتصبغ غير مرغرب في لون البويه
06:12 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
كدا حترسلي احد يعني اتخلت مشكلتكم معيا وحتحلوا نشكلتي
06:12 PM, 07th Sep
Javed
[Image removed by sender.]
يرجى إرسال صور المنتجات إلينا حيث يحتاج فريقنا إلى التحقق ومساعدتك بشكل أفضل
06:13 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
ما اقدر اخرجه مم الكرتون ثقيل جدا وما اقدر اخرجها
06:15 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
زوجي خارج جده وماعندي احد يخرجها نت كرتونها
06:15 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
مل المنتجات رجعتها عندكم مافي احد طلب صوره غير دا المنتج ايش الفرق او ايش عذركم لاتعنلوا مشكله بدون سبب
06:16 PM, 07th Sep
Javed
[Image removed by sender.]
يرجى تأكيد كيف رأيت الأضرار التي لحقت بالمنتجات دون رؤيتها.
06:16 PM, 07th Sep
Javed
[Image removed by sender.]
وأرسل لنا أيضًا صور المنتجات كما هي معك مع الصندوق
06:17 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
ياخي ارسل مندوب من عندك يخرجها من الكرتون ويصورها انا ماعندي رجال في بيتي غ
06:17 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
* File attached - 8fc34c2389b81d50a33abcf8.mp4 *
06:19 PM, 07th Sep
Javed
[Image removed by sender.]
شكرا لتزويدنا بالتفاصيل
06:20 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
متى تحل المشكله
06:21 PM, 07th Sep
Javed
[Image removed by sender.]
لقد قدمنا شكوى وسيتصل بك فريقنا في غضون 3-5 أيام
06:22 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
والله كدا كتير ٣ ايام وانا بانتظر من شهر احد يشيلها مو معقول التعامل معاكم
06:23 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
بصراحه او شي راح اعمله بعد انتهاء المشكله خذف التطبيق واعلان عند جميع الاصدقاء بعدم امكانياتكم ولاتعاونكم
06:24 PM, 07th Sep
Javed
[Image removed by sender.]
نؤكد أنه سيتم تصعيده إلى السلطات العليا وسيتم حله في غضون 3-5 أيام
06:24 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
حتى انها الطلبات اتحذفت من سحل طلباتي لطول المده او احد عمل كدا عن قصد لتعطيل عمليه الارجاع
06:26 PM, 07th Sep
Javed
[Image removed by sender.]
سنأخذ هذا على أنه تعليقات وسنعمل على تحسين خدمة العملاء
06:26 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
مايهمني اي تطوير او تقدم لكم يهمني تاخد المنتج
06:28 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
[Image removed by sender.]
06:29 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
هذا رقم السائق اللي دائما ينزله الطلب وهو سيارته صغيره
06:29 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
ودائما مسكين حزن عليا من كتر ما انتظر ولا احد يستجيب لا لاتصاله وتحريل الطلب لمندوب اخر بسياره كبيره
06:30 PM, 07th Sep
Javed
[Image removed by sender.]
نؤكد أنه سيتم تصعيده إلى السلطات العليا وسيتم حله في غضون 3-5 أيام
06:33 PM, 07th Sep
نجلاء مكي
[Image removed by sender.]
ان شاء الله احد يتحرك ويحلها
06:35 PM, 07th Sep
Javed
[Image removed by sender.]
كان من دواعي سروري مساعدتكم.
06:45 PM, 07th Sep
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F514299063174260&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C82a6200c5c3a4a545fad08d9774894c3%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637671975895389211%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=GYS36XG5ZexiFj6lEq%2BOLoGZOopRcVJE7CTDsXkyTIo%3D&reserved=0>

3075431:1125156
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Subject: RE: 6334060539
From: Kalyan Khadka <[email-masked]>
To: Crys_HBKSA <[email-masked]>, AmirKhan <[email-masked]>
Cc: Mujahid Abdul <[email-masked]>, Bratindra Mukherjee <[email-masked]>, arnel ferfas <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Nada Hattar <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Ali Mkhaimer <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Tue, 17 Aug 2021 15:29:37 +0000

Hi Zaid,

The subjected order was delivered on 02-Aug-2021. During delivery there was no issue. it has already excessed 14 days policy and item is not in the original cartoon.

This is the first complaint we have received so far, and we are surprised how driver been to return item twice without any approval?

If the customer wants to return, we need an approval from CS manager. Pls confirm the same.

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-COD

Ext-2311

Concept Warehouse Jeddah -Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Crys_HBKSA <[email-masked]>
Sent: Tuesday, August 17, 2021 1:48 PM
To: AmirKhan <[email-masked]>
Cc: Kalyan Khadka <[email-masked]>; Mujahid Abdul <[email-masked]>; Bratindra Mukherjee <[email-masked]>; arnel ferfas <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Nada Hattar <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Ali Mkhaimer <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: 6334060539

External email sender, please take precaution.

dear all ;

the customer want to refund the item ( Eliza Console Table - Set of 2 - Gold ) / 162770986 because has a   Manufacturer defect and faded color ,  three driver go to the customer and say to her my car is small please advise and send large car

Order No: 6334060539
Customer No: 966555332687
Address: Jeddah

zaid.rashed
Best Regards,