Subject: Re: Hybris Issue - UAE
From: Atmaram Tiwari <[email-masked]>
To: Sankar T <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: production support <[email-masked]>, pratheesh.gopi <[email-masked]>, Sreejith Sreekumar <[email-masked]>, Linu Lakshmanan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Venkata Burle <[email-masked]>
Date: Mon, 13 Sep 2021 10:53:29 +0000

Apoorv ,
Can you please check now ?

----------------------------------------------
Atmaram Tiwari
Web Team | Landmark Group
18th floor Al Marsa, South Tecom Zone D Dubai Marina P.O.Box 25030
w: webteam.com<http://www.webteam.com/>
m: +971 52 117 4306
m: +91 98 999 73807
t:   +971   4 517 2015 int:(2015)

From: Sankar T <[email-masked]>
Date: Monday, 13 September 2021 at 2:23 PM
To: Apoorv Joshi <[email-masked]>, Atmaram Tiwari <[email-masked]>
Cc: production support <[email-masked]>, "pratheesh.gopi" <[email-masked]>, Sreejith Sreekumar <[email-masked]>, Linu Lakshmanan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Subject: Re: Hybris Issue - UAE

External email sender, please take precaution.
Looping @Atmaram Tiwari<mailto:[email-masked]>

Hi Apoorv,

We are working on this and we will get back to you asap.

Thanks,
Sankar.

From: Apoorv Joshi <[email-masked]>
Date: Monday, 13 September 2021 at 3:43 PM
To: Sankar T <[email-masked]>
Cc: production support <[email-masked]>, Pratheesh Gopi <[email-masked]>, Sreejith Sreekumar <[email-masked]>, Linu Lakshmanan <[email-masked]>, escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>
Subject: Re: Hybris Issue - UAE

** This mail has been sent from an external source **
Dear Sankar,

Please assist to get an update on the below. The whole team is facing the issue, we are unable to close cases which we can and also creating issues for the agents on chat.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Sankar" <[email-masked]>
To: "production support" <[email-masked]>, "Pratheesh Gopi" <[email-masked]>, "Sreejith Sreekumar" <[email-masked]>, "Linu Lakshmanan" <[email-masked]>
Cc: "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Jessie Caparas" <[email-masked]>
Sent: Monday, September 13, 2021 2:55:25 PM
Subject: Re: Hybris Issue - UAE

++ @Pratheesh Gopi<mailto:[email-masked]> @Sreejith Sreekumar<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]>
Date: Monday, 13 September 2021 at 2:47 PM
To: Apoorv Joshi <[email-masked]>, "[email-masked]" <[email-masked]>, Sankar T <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Sreejith Sreekumar <[email-masked]>, Linu Lakshmanan <[email-masked]>, Akshay Berry <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Subject: RE: Hybris Issue - UAE

@[email-masked]<mailto:[email-masked]> @Sankar T<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Monday, September 13, 2021 1:08 PM
To: [email-masked]
Cc: Escalations Dxbteam <[email-masked]>; Sreejith Sreekumar <[email-masked]>; Linu Lakshmanan <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>
Subject: Re: Hybris Issue - UAE

External email sender, please take precaution.
Hi Team,

Please assist to get the below issue checked on priority. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Linu Lakshmanan" <[email-masked]<mailto:[email-masked]>>, "Sreejith Sreekumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 2:04:12 PM
Subject: Re: Hybris Issue - UAE

Hi Team,

PFA some example screenshots for the reported issue as well.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Linu Lakshmanan" <[email-masked]<mailto:[email-masked]>>, "Sreejith Sreekumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 13, 2021 2:03:15 PM
Subject: Hybris Issue - UAE

Hi Team,

Please check UAE Hybris: https://extcsae.lmsin.net/cscockpit/index.zul<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fextcsae.lmsin.net%2Fcscockpit%2Findex.zul&data=04%7C01%7CAtmaram.Tiwari%40landmarkgroup.com%7Cb06d06f4960a4ca3925708d976a09427%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637671254319915979%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=te5mgq5HmOvefiIHXOvefNM8drpZMEHHuzUYbHUzLyU%3D&reserved=0>

Whenever we are opening any order, the contact number is missing from delivery address and in the RMA section the tracking is not showing for return. Also, the refund transaction, other payment transactions are also not showing under "Payment transactions".

Please get this looked into on priority. Thank you for your help!

Regards,
Apoorv

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