Subject: RE: Drop Payment - [email-masked] (Ticket ID 3058725)
From: Mohamed Mahmoud <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Mohammed Athar (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Sun, 12 Sep 2021 10:27:40 +0000

@Mohammed Athar (TCS)<mailto:[email-masked]>

Please assist

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, September 9, 2021 12:50 PM
To: Mohammed Athar (TCS) <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: Drop Payment - [email-masked] (Ticket ID 3058725)

External email sender, please take precaution.
Hi Team,

With regards to ticket id 3058725, the customer is complaining that his account was debited but the order was not placed. The customer has shared the following details with us:

Email ID: [email-masked]<mailto:[email-masked]>
Date of transaction: 03/09/2021
Amount: SAR 227.37
Card Number: 5358 2542 7134 1638

Kindly assist. Thank you for your help!

Regards,
Apoorv.
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