Subject: Re: [#3027467] - Cash Refund Approval -more than 3 days (29037201843720210816) SR 1900
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: syed ataullah <[email-masked]>
Date: Thu, 9 Sep 2021 03:53:49 -0700 (MST)

Hi Yahia, 

Can you please advise what is the issue here, 

The customer here was advised to visit the store regarding the refund, However he was informed by the store team that we can not refund as the order has not been cancelled yet. 

Please note that the customer was not promised by our team that he will get cash. 

Kindly advise how we can proceed in helping the customer in this case. 

Regards 
Shakeeb 

From: "Yahia Taha" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Chamila JananathDasanayaka" <[email-masked]>, "Nikhilesh Hardas" <[email-masked]>, "Homeboxma Khobar" <[email-masked]>, "Hbdammam Whdelivery" <[email-masked]>, "Homeboxmanager Khobar" <[email-masked]>, "Home Box" <[email-masked]>, "Homeboxcrm Khobar" <[email-masked]>, "Shaik Haneef" <[email-masked]> 
Sent: Thursday, September 9, 2021 1:48:55 PM 
Subject: RE: [#3027467] - Cash Refund Approval -more than 3 days (29037201843720210816) SR 1900 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Syed Ataullah ] could you please investigate and take necessary action with employee number 500118 

	

Comp. no 	

Call Date 	

Invoice No 	

Customer Name 	

Customer Mobile 	

Reason 	

Call Details 	

Call Status 	

Agent 	

Select 	

MoreInfo 

3092507 	

8/27/2021 12:40:33 PM 	

29037201843720210816 	

shed mbark 	

0561591195 	

Request 	

Need to refund the amount to cx 	

CLS 	

500118 	

[ javascript-blocked:openpopup('3092507','AE') | More ] 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Homeboxcrm Khobar <[email-masked]> 
Sent: Thursday, September 9, 2021 10:44 AM 
To: Shaik Haneef <[email-masked]>; Yahia Taha <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Homeboxma Khobar <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Homeboxmanager Khobar <[email-masked]>; Home Box <[email-masked]> 
Subject: RE: [#3027467] - Cash Refund Approval -more than 3 days (29037201843720210816) SR 1900 

Dear Sir Hanif, 

Kindly need your approval to do the cash refund for the mentioned invoice, as per the customer he called the call center on the next day of purchase to cancel the order and some one from CC confirmed him that his order is cancelled and he will get back his money with 2 weeks , CC communicated to store after 2 weeks regarding the cancellation when customer visited to store to collect his money. 

@yahiya kindly discuss this with your team to avoid such issues with customers in future. 

From: Homeboxmanager Khobar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 6, 2021 4:46 PM 
To: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] >; Chamila JananathDasanayaka < [ mailto:[email-masked] | [email-masked] ] >; Nikhilesh Hardas < [ mailto:[email-masked] | [email-masked] ] >; Homeboxma Khobar < [ mailto:[email-masked] | [email-masked] ] >; Hbdammam Whdelivery < [ mailto:[email-masked] | [email-masked] ] >; Homeboxcrm Khobar < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#3027467] - Conversation with Saad Ibnsifran 

Dear Team, 

Kindly check the billing date before committing something to customer, after 3 days we cannot do cash refund only we can issue a credit note. 

Mohammed Ali Abubakkar 

RSMS – Home Box, Khobar#29037 - KSA 

Mobile: +966 545990025 , Ext # 5589 

Email: [ mailto:[email-masked] | [email-masked] ] 
Landmark Arabia | PO Box 4979 | Khobar 31952 | Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C33788a0fba30448e38ba08d973659a55%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667702490103432%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wNnqaL51O9rARau9hBGRaSoJoQ58V4nARoCxxsPUanE%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C33788a0fba30448e38ba08d973659a55%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667702490103432%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mqRboZDCHXydBLUSsqJ9PlnronDNPo9%2BhVvtBkeFhI8%3D&reserved=0 | www.landmarkgroup.com ] 

“Happy Selling” 

From: Home Box [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Monday, September 06, 2021 2:34 PM 
To: Chamila JananathDasanayaka < [ mailto:[email-masked] | [email-masked] ] >; Hbdammam Whdelivery < [ mailto:[email-masked] | [email-masked] ] >; Nikhilesh Hardas < [ mailto:[email-masked] | [email-masked] ] >; Homeboxmanager Khobar < [ mailto:[email-masked] | [email-masked] ] >; Homeboxma Khobar < [ mailto:[email-masked] | [email-masked] ] >; Homeboxcrm Khobar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3027467] - Conversation with Saad Ibnsifran 

External email sender, please take precaution. 

Hi Team, 

Invoice no. 29037201843720210816 

CRM. 3092507 

Cx complain saying i went to store to cancel order but store informed me they can't cancel as order is postponed, kindly change status and assist Cx in cancellation. 

Thanks & Regards 

The Support Team 

On Sun, 5 Sep at 2:04 AM , Home Box < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Invoice no. 29037201843720210816 

CRM. 3092507 

Cx complain saying i went to store to cancel order but store informed me they can't cancel as order is postponed, kindly change status and assist Cx in cancellation. 

​ 

Thanks & Regards 

The Support Team 

3027467:1125156 
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