Subject: Drop Payment - [email-masked] (Ticket ID 3058725)
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Akshay Berry <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 9 Sep 2021 01:50:04 -0700 (MST)

Hi Team, 

With regards to ticket id 3058725, the customer is complaining that his account was debited but the order was not placed. The customer has shared the following details with us: 

Email ID: [email-masked] 
Date of transaction: 03/09/2021 
Amount: SAR 227.37 
Card Number: 5358 2542 7134 1638 

Kindly assist. Thank you for your help! 

Regards, 
Apoorv.