Subject: RE: Bank Transfer // Refund approval // 2001752552
From: Phebe Eshak Farahat Rizk <[email-masked]>
To: Alinaqi Bhavnagri <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Ahmed Ibrahim Waheed Mohamed <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Ebrahim <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Date: Thu, 9 Sep 2021 08:42:03 +0000

Dear Mr. Ali,

Transfer done

Thanks,
Phebe

From: Alinaqi Bhavnagri <[email-masked]>
Sent: Thursday, September 9, 2021 10:09 AM
To: Apoorv Joshi <[email-masked]>
Cc: Akshay Berry <[email-masked]>; Ahmed Ibrahim Waheed Mohamed <[email-masked]>; Phebe Eshak Farahat Rizk <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Ebrahim <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Subject: RE: Bank Transfer // Refund approval // 2001752552

Dear Phebe,
Please share the transfer copy and confirmation from bank statement.

Alinaqi Bhavnagri  | DGM Finance
Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cphebe.eshak%40landmarkgroup.com%7C5ea7234dc2fd45aa9c7a08d9736912ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667717388821892%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BJsEbmbYF%2B9xa2jAJFThp63fqb5A59sRVJDIAmu3OCI%3D&reserved=0>

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 9, 2021 9:10 AM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 2001752552

External email sender, please take precaution.
Dear Alinaqi,

Any update on the below. If it's done please share the transfer acknowledgement.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>
To: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ahmed Ibrahim Waheed Mohamed" <[email-masked]<mailto:[email-masked]>>, "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
Cc: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 6, 2021 4:01:03 PM
Subject: Re: Bank Transfer // Refund approval // 2001752552

Transfer is executed last week. We will send the details aoon

Get Outlook for iOS<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fo0ukef&data=04%7C01%7Cphebe.eshak%40landmarkgroup.com%7C5ea7234dc2fd45aa9c7a08d9736912ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667717388821892%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RQzbKQIMttrK7buPQ35PrOTpsJiv1KgA0cdHm9l9cmI%3D&reserved=0>
________________________________
From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 6, 2021 3:32:28 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 2001752552

@Phebe Eshak Farahat Rizk<mailto:[email-masked]> @Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]> @Alinaqi Bhavnagri<mailto:[email-masked]>,

Reminder on the below.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 6, 2021 1:59 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 2001752552

External email sender, please take precaution.

Hi Akshay,

Please assist to get an update on the below also.

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Ahmed Ibrahim Waheed Mohamed" <[email-masked]<mailto:[email-masked]>>, "Phebe Eshak Farahat Rizk" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 1:21:05 PM
Subject: RE: Bank Transfer // Refund approval // 2001752552

Hi @Alinaqi Bhavnagri<mailto:[email-masked]> @Phebe Eshak Farahat Rizk<mailto:[email-masked]>,

The value is EGP 890. Bank details updated in Hybris and My credit already blocked.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 11:42 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Phebe Eshak Farahat Rizk <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 2001752552

Dear Akshay,

Please send the details of  the returns along with the value to initiate the transfer.

Dear Phebe,

Can you please make the transfer as per the below details.

Alinaqi Bhavnagri  | DGM Finance

Orient International Trading | Landmark Group
Mirage Mall | 1st Settlement | New Cairo | Cairo | Egypt
Mob: +20102 307 0555| www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cphebe.eshak%40landmarkgroup.com%7C5ea7234dc2fd45aa9c7a08d9736912ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667717388831888%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q2EcaC48ZqLhbH%2FoRmrkiKD58HnwyCvwC0sODia2qnw%3D&reserved=0>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 9:39 AM
To: Manish Kumar <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 2001752552

Hi @Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]> @Alinaqi Bhavnagri<mailto:[email-masked]>,

Reminder on the below.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Manish Kumar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 11:24 AM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 2001752552

External email sender, please take precaution.

Hi Akshay,

Please check if there is any further update on the below bank transfer.

Thank you for your help.

Regards,

Manish

________________________________

From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "jessie caparas" <[email-masked]<mailto:[email-masked]>>, "Ahmed Ibrahim Waheed Mohamed" <[email-masked]<mailto:[email-masked]>>, "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 26, 2021 1:45:34 PM
Subject: RE: Bank Transfer // Refund approval // 2001752552

Hi @Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]> @Alinaqi Bhavnagri<mailto:[email-masked]>,

Is the below bank transfer completed?

My Credit has been removed already.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 26, 2021 11:57 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 2001752552

External email sender, please take precaution.

Dear Jessie,

Please update on the below. Thank you for your help!

Regards,

Apoorv.

________________________________

From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]<mailto:[email-masked]>>, "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 21 August, 2021 16:41:03
Subject: Re: Bank Transfer // Refund approval // 2001752552

Hi Jessie,

Please find below the customer bank details, the same has been updated and My Credits have been removed for this customer:

Name of the beneficiary according to the bank: Ensaf Atef Hassan

Bank name: HSBC

Account number: 074089335001

IBAN No.: EG67002507400000074089335001

Branch Name: Smart Village

Account type: Current

Thank you for your help!

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Ahmed Ibrahim Waheed Mohamed" <[email-masked]<mailto:[email-masked]>>, "Alinaqi Bhavnagri" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 1:42:05 PM
Subject: RE: Bank Transfer // Refund approval // 2001752552

@Apoorv Joshi<mailto:[email-masked]>

Can you also share the bank details here so once my credit is removed finance can work on the bank transfer.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 12:10 PM
To: Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 2001752552

Dear Mr @Alinaqi Bhavnagri<mailto:[email-masked]>

Kindly approve to remove my credit point for order  2001752552 to do it as bank manual bank   transfer instead of my credit

Transfer as per customer request in CPA

Best Regardes

Ahmed Ibrahim | Finance Assistant

Orient International Trading Ltd | Landmark Group

Mirage Mall, 1st Settlement, Suez Road, New Cairo, Egypt

Tel: +2 010 260 999 00 | +2 010 260 999 11 | Fax: +2 010 260 948 48

Mob +201097974679

www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cphebe.eshak%40landmarkgroup.com%7C5ea7234dc2fd45aa9c7a08d9736912ff%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667717388831888%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=q2EcaC48ZqLhbH%2FoRmrkiKD58HnwyCvwC0sODia2qnw%3D&reserved=0>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 9:59 AM
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 2001752552

Sure.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 11:44 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Alinaqi Bhavnagri <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 2001752552

Hi @Jessie Caparas<mailto:[email-masked]>

Good day

Kindly can we connect for the below

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 7:15 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: RE: Bank Transfer // Refund approval // 2001752552

Hi @Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]>

A gentle reminder on the below please.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 16, 2021 1:47 PM
To: Ahmed Ibrahim Waheed Mohamed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 2001752552

External email sender, please take precaution.

Dear Ahmed,

Please update on the below. Thank you for your help!

Regards,

Apoorv

________________________________

From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Ahmed Ibrahim Waheed Mohamed" <[email-masked]<mailto:[email-masked]>>
Cc: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 14, 2021 4:06:37 PM
Subject: RE: Bank Transfer // Refund approval // 2001752552

@Ahmed Ibrahim Waheed Mohamed<mailto:[email-masked]>

Kindly approve to remove my credit points since customer is requesting for this amount to be refunded via bank transfer.

Thank you and Kind Regards,

Jessie Caparas

T: +97145172087

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 12, 2021 5:43 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Ebrahim Abduljalil. Qasem <[email-masked]<mailto:[email-masked]>>
Subject: Re: Bank Transfer // Refund approval // 2001752552

External email sender, please take precaution.

Hi team,

Please assist with the approval to remove My Credits on the below case for Bank transfer. Order is COD and customer has lost access to their email account. As per customer the email is hacked and she has already created a new account.

Thank you for your help!

Regards,

Apoorv

________________________________

Sent: Thursday, August 12, 2021 6:41:53 PM
Subject: Bank Transfer // Refund approval // 2001752552

Hi Team

Problem Statement : Bank Transfer // Refund approval.

Order Date : Apr 28, 2021

Order ID: 2001752552

Tracking ID : 43850743333

Total Price : 890

Issue Description :The Customer placed the order on Apr 28, 2021, The customer says that she does not want the refund as My credit and wants it as cash to his bank account. Customer is reporting that her email address associated with the account she placed the order with is hacked and she is unable to access it. She has already created a new account.

Regards,

Ebrahim

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