Subject: New comment - [#3027467] Conversation with Saad Ibnsifran
From: Home Box <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked]
Date: Thu, 09 Sep 2021 08:19:02 +0000

There is a new comment in the ticket submitted by Saad Ibnsifran to HelpHBAE   Comment added by : Yahia Sholkami Taha  Comment Content:  <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a id="OWAAM7C64B2A0606B40EFA544F44EC3F44CF6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Shakeeb Arsalan</span></a>
<a id="OWAAMAE0231E4B596442EA303A511C4D16546" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Syed Ataullah</span></a> could you please investigate and take necessary action with employee number 500118</span></div>
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<b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'>Comp. no</span></b><b><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:white'></span></b>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>8/27/2021 12:40:33 PM</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:black'>Need to refund the amount to cx</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif;color:black'>Best Regards</span></b></div>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif;color:black'>Yahia Taha</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Team Leader - Home box</span><b><span style='font-size:11.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<b><span style='font-size:9.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ext: 3457</span></b><b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:gray'></span></b>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&amp;sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&amp;sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a></span><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Homeboxcrm Khobar &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, September 9, 2021 10:44 AM<br>
<b>To:</b> Shaik Haneef &lt;[email-masked]&gt;; Yahia Taha &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; Chamila JananathDasanayaka &lt;[email-masked]&gt;; Nikhilesh Hardas &lt;[email-masked]&gt;; Homeboxma Khobar &lt;[email-masked]&gt;; Hbdammam Whdelivery &lt;[email-masked]&gt;;
 Homeboxmanager Khobar &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#3027467] - Cash Refund Approval -more than 3 days (29037201843720210816) SR 1900</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear Sir Hanif,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Kindly need your approval to do the cash refund for the mentioned invoice, as per the customer he called the call center on the next day of purchase to cancel the order and
 some one from CC confirmed him that his order is cancelled and he will get back his money with 2 weeks , CC communicated to store after 2 weeks regarding the cancellation when customer visited to store to collect his money.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>@yahiya kindly discuss this with your team to avoid such issues with customers in future.</span></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Homeboxmanager Khobar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, September 6, 2021 4:46 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nikhilesh Hardas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Homeboxma Khobar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Homeboxcrm Khobar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Yahia Taha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#3027467] - Conversation with Saad Ibnsifran</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Dear Team,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>Kindly check the billing date before committing something to customer, after 3 days we cannot do cash refund only we can issue a credit note.</span></div>
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<b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black'>Mohammed Ali Abubakkar</span></b><b><span style="font-size:9.0pt;color:#1F497D"></span></b>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>RSMS – Home Box, Khobar#29037</span><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#1F497D'>
</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>- KSA</span><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>Mobile: +966 545990025  , Ext # 5589</span><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>Email:
</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Arial",sans-serif'>[email-masked]</span></a><span style='font-size:9.0pt;font-family:"Calibri",sans-serif;color:#777777'><br>
</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>Landmark Arabia | PO Box 4979 | Khobar 31952 | Saudi Arabia</span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&amp;data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C33788a0fba30448e38ba08d973659a55%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667702490103432%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=wNnqaL51O9rARau9hBGRaSoJoQ58V4nARoCxxsPUanE%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>www.homeboxstores.com</span></a><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'> |
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C33788a0fba30448e38ba08d973659a55%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667702490103432%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=mqRboZDCHXydBLUSsqJ9PlnronDNPo9%2BhVvtBkeFhI8%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>www.landmarkgroup.com</span></a><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<i><span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#777777'>“Happy Selling”</span></i><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Home Box [</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>mailto:[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>]
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<b>Sent:</b> Monday, September 06, 2021 2:34 PM<br>
<b>To:</b> Chamila JananathDasanayaka &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;;
 Hbdammam Whdelivery &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;;
 Nikhilesh Hardas &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;; Homeboxmanager
 Khobar &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;; Homeboxma
 Khobar &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;; Homeboxcrm Khobar
 &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;</span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>&gt;<br>
<b>Subject:</b> Fwd: [#3027467] - Conversation with Saad Ibnsifran</span>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Invoice no. 29037201843720210816</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">CRM. 3092507</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Cx complain saying i went to store to cancel order but store informed me they can't cancel as order is postponed, kindly change status and assist Cx in cancellation.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Thanks &amp; Regards </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 5 Sep at 2:04 AM
<span class="separator">, Home Box &lt;</span></span><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:10.5pt;font-family:-apple-system">[email-masked]</span></a><span class="separator"><span style="font-size:10.5pt;font-family:-apple-system">&gt;
 wrote: </span></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Invoice no. 29037201843720210816</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CRM. 3092507</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cx complain saying i went to store to cancel order but store informed me they can't cancel as order is postponed, kindly change status and assist Cx in cancellation.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Thanks &amp; Regards </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The Support Team
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">3027467:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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