Subject: RE: [#3027467] - Cash Refund Approval -more than 3 days (29037201843720210816) SR 1900
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Syed Ataullah <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Nikhilesh Hardas <[email-masked]>, Homeboxma Khobar <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Homeboxmanager Khobar <[email-masked]>, Home Box <[email-masked]>, Homeboxcrm Khobar <[email-masked]>, Shaik Haneef <[email-masked]>
Date: Thu, 9 Sep 2021 08:18:55 +0000

@Shakeeb Arsalan<mailto:[email-masked]> @Syed Ataullah<mailto:[email-masked]> could you please investigate and take necessary action with employee number 500118

Comp. no
Call Date
Invoice No
Customer Name
Customer Mobile
Reason
Call Details
Call Status
Agent
Select
MoreInfo
3092507
8/27/2021 12:40:33 PM
29037201843720210816
shed mbark
0561591195
Request
Need to refund the amount to cx
CLS
500118
More<javascript:openpopup('3092507','AE')>

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Homeboxcrm Khobar <[email-masked]>
Sent: Thursday, September 9, 2021 10:44 AM
To: Shaik Haneef <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Nikhilesh Hardas <[email-masked]>; Homeboxma Khobar <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Homeboxmanager Khobar <[email-masked]>; Home Box <[email-masked]>
Subject: RE: [#3027467] - Cash Refund Approval -more than 3 days (29037201843720210816) SR 1900

Dear Sir Hanif,

Kindly need your approval to do the cash refund for the mentioned invoice, as per the customer he called the call center on the next day of purchase to cancel the order and some one from CC confirmed him that his order is cancelled and he will get back his money with 2 weeks , CC communicated to store after 2 weeks regarding the cancellation when customer visited to store to collect his money.

@yahiya kindly discuss this with your team to avoid such issues with customers in future.

From: Homeboxmanager Khobar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 6, 2021 4:46 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Homeboxma Khobar <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Homeboxcrm Khobar <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3027467] - Conversation with Saad Ibnsifran

Dear Team,

Kindly check the billing date before committing something to customer, after 3 days we cannot do cash refund only we can issue a credit note.

Mohammed Ali Abubakkar
RSMS – Home Box, Khobar#29037 - KSA
Mobile: +966 545990025  , Ext # 5589
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia | PO Box 4979 | Khobar 31952 | Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C33788a0fba30448e38ba08d973659a55%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667702490103432%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=wNnqaL51O9rARau9hBGRaSoJoQ58V4nARoCxxsPUanE%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C33788a0fba30448e38ba08d973659a55%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637667702490103432%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mqRboZDCHXydBLUSsqJ9PlnronDNPo9%2BhVvtBkeFhI8%3D&reserved=0>
“Happy Selling”

From: Home Box [mailto:[email-masked]]
Sent: Monday, September 06, 2021 2:34 PM
To: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>; Homeboxmanager Khobar <[email-masked]<mailto:[email-masked]>>; Homeboxma Khobar <[email-masked]<mailto:[email-masked]>>; Homeboxcrm Khobar <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3027467] - Conversation with Saad Ibnsifran

External email sender, please take precaution.
Hi Team,

Invoice no. 29037201843720210816
CRM. 3092507

Cx complain saying i went to store to cancel order but store informed me they can't cancel as order is postponed, kindly change status and assist Cx in cancellation.
Thanks & Regards
The Support Team
On Sun, 5 Sep at 2:04 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Invoice no. 29037201843720210816
CRM. 3092507

Cx complain saying i went to store to cancel order but store informed me they can't cancel as order is postponed, kindly change status and assist Cx in cancellation.
​
Thanks & Regards
The Support Team

3027467:1125156
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