Subject: Re: refund amount
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ahmad Alsharif <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Naseem Juma <[email-masked]>, "Bhisham Manwani, TCS" <[email-masked]>
Date: Wed, 8 Sep 2021 21:22:28 -0700 (MST)

Hi Team, 

Please assist to investigate regarding the below drop payment. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Alsharif" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Monday, September 6, 2021 1:44:23 PM 
Subject: refund amount 

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date :Jun 29, 2021 
Order ID: 7474256668 
Tracking ID: NA 
Hybris ticket 04166003 
Assistance Required: Need refund for customer. 
Issue Description: customer tried to place order on Jun 29, 2021 and unfortunately order got cancelled and amount never reflect to customer account/benefit , and we have created ticket in hybris and no action taken kindly check and refund amount to customer as soon as possible. 

Regards, 
ahmed