Subject: RE: Double deduction - 8288695585
From: Mustafa Chakki <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ahmad Alsharif <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 7 Sep 2021 13:17:39 +0000

REFUNDED

Original Transaction ID202123110427235
IP Address168.187.70.73Batch ID
Transaction Date/TimeTue Sep 07 16:16:39 AST 2021Post Date0907
Transaction ID202125010299934Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDBurgan Bank
Card Number403583******7004Card ExpirationJan , 2023
Transaction Amount9.200Currency Code414
Merchant Track ID169999990243360045Result CodeCAPTURED
Host Response00Authorization Code114407
AVS ResponseCVD2 Validation Repsonse
Reference ID125096000836STAN ID839760
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, September 7, 2021 3:37 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mustafa Chakki <[email-masked]>; Ahmad Alsharif <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Double deduction - 8288695585

External email sender, please take precaution.
Hi Shababe,

Please assist with the below case. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Ahmad Alsharif" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 5, 2021 2:54:26 PM
Subject: Double deduction - 8288695585

Hi Mustafa,

With reference to the order number: 8288695585

The amount has been deducted twice from the customer's account. Attached is the bank statement showing both deductions.

Kindly assist to check and refund the extra amount. Thank you for you help!

Regards,
Apoorv

________________________________
From: "Ahmad Alsharif" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 24, 2021 3:40:23 PM
Subject: amount deducted twice

Hi Team

Problem Statement: Refund Not Processed
Order Date :Aug 19, 2021
Order ID: 8288695585
Tracking ID: 828869558530999991
Store code:SPLASH Splash21124

customer has informed us that she was shopping with us and she selected items and paid by her account but by mistake she paid twice and amount has deducted twice kindly check the attachment and initiate refund to customer as soon as possible

Deducted amount: 9,200 KWD
Deduction date is August 18, 2021
Deduction transaction number There are two transactions, not one
Reference number 9999352378
Internal reference 237181-1
Reference number 9999352368
Internal reference 237162-1
As shown in the statement of account
Email: [email-masked]<mailto:[email-masked]>
Bank name Burgan

regards
ahmed:

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