Subject: Re: [#2609054] - طلب صياة
From: Shakeeb Arsalan <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Kalyan Khadka <[email-masked]>, malek hosan <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Shamsheer Musthafa <[email-masked]>, arnel ferfas <[email-masked]>, Home Box <[email-masked]>, Yahia Taha <[email-masked]>, Subhabrata Mandal <[email-masked]>, Bratindra Mukherjee <[email-masked]>, syed ataullah <[email-masked]>
Date: Sun, 5 Sep 2021 07:32:49 -0700 (MST)

Hi Hamza, 

Sorry about that, 

Checked with the Agents they have no idea, 

One of them seems to have looped this email mistakenly and when the agents were following up they did not notice that there is wrong email in the loop. 

The agents have been coached regarding this issue. 

Regards 
Shakeeb 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Kalyan Khadka" <[email-masked]>, "malek hosan" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Shamsheer Musthafa" <[email-masked]>, "arnel ferfas" <[email-masked]>, "Home Box" <[email-masked]>, "Yahia Taha" <[email-masked]>, "Subhabrata Mandal" <[email-masked]>, "Bratindra Mukherjee" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "syed ataullah" <[email-masked]> 
Sent: Sunday, September 5, 2021 7:35:16 PM 
Subject: RE: [#2609054] - طلب صياة 

Hi team, 

Who does this email belong to? 

[ mailto:[email-masked] | [email-masked] ] 

[ mailto:[email-masked] | @[email-masked] ] please check and revert 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Kalyan Khadka <[email-masked]> 
Sent: Sunday, September 05, 2021 4:45 PM 
To: Home Box <[email-masked]>; [email-masked]; Bratindra Mukherjee <[email-masked]>; arnel ferfas <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Subhabrata Mandal <[email-masked]>; Yahia Taha <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]> 
Subject: RE: [#2609054] - طلب صياة 

Hi team, 

We have done the repair as possible. 

Pls convince the customer accordingly. 

Thanks & Regards , 

Kalyan Khadka 

Email:- [ mailto:[email-masked] | [email-masked] ] 
Home-COD 

Ext- 2311 

Concept Warehouse Jeddah –Al Khomrah 

| [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7Cdc6a0b7099ee498c469808d970734dd5%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637664462786190184%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=cHmWK1zjWrdhwO%2Fe%2B6VDeDGXCcGWFfgGH6Bo1TxMVd8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 04, 2021 11:27 AM 
To: Kalyan Khadka < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] ; Bratindra Mukherjee < [ mailto:[email-masked] | [email-masked] ] >; arnel ferfas < [ mailto:[email-masked] | [email-masked] ] >; Shamsheer Musthafa < [ mailto:[email-masked] | [email-masked] ] >; Subhabrata Mandal < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#2609054] - طلب صياة 

External email sender, please take precaution. 

Hi Team. 

The customer still complaining about the same issue claiming that the issue was not resolved yet. 

Please check and assist further. 

Order ID: 6260029899 
CRM. 2885298 

Thanks&Regards. 
The Support Team. 

2609054:1125156 
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