Subject: Re: Refund approval - 8277261395
From: Prakash Iyangar <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Mayar Mayar Nasser <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 5 Sep 2021 08:24:44 +0000

Approved. Please give a goodwill voucher of 10Kd over and above the refund.

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________________________________
From: Apoorv Joshi <[email-masked]>
Sent: Sunday, September 5, 2021 12:24:07 PM
To: Prakash Iyangar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Mayar Mayar Nasser <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Refund approval - 8277261395

External email sender, please take precaution.

Hi Prakash

With reference to the order number: 8277261395
AWB: FP0710210001029

Order has been lost in transit as confirmed by LMG. As per them the order has been lost in transit between conloc and OLM. The order value is KWD 12.08 and customer has a total of 66 completed orders with us since May 2021.
​
Kindly approve the refund for this. Attaching OLM response as well with their confirmation.
​
Regards,
Apoorv

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