Subject: Re: Dropped Payment - 3027700
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Sun, 5 Sep 2021 00:47:30 -0700 (MST)

Dear Athar, 

Order has not gone through. Please assist with refund. 

@Malik: Kindly approve and advise further. 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]> 
Sent: Sunday, September 5, 2021 2:37:04 AM 
Subject: RE: Dropped Payment - 3027700 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] We have received the payment from the customer kindly refer to the below screenshot FYI.Order number is 6343736035 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

8/26/2021 	

10:50:58 	

855 	

0 	

0 	

841.06 	

13.94 	

12.12 	

1.82 	

8/26/2021 	

Purchase 	

428331******5147 	

1050 	

1.23807E+11 	

19112325/2021-08-26 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi <[email-masked]> 
Sent: Tuesday, August 31, 2021 6:19 PM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>; Akshay Berry <[email-masked]> 
Subject: Re: Dropped Payment - 3027700 

External email sender, please take precaution. 

Dear Athar, 

Kindly assist to check regarding below drop payment case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 31, 2021 8:43:34 PM 
Subject: Dropped Payment - 3027700 

Hi Team, 

The customer is complaining that the payment was debited, but the order was not placed. Please find below the details shared by the customer: 

The card number - 4283 3101 1813 5147 

The deduction date: 26/08/2021 

The amount of money : SAR 855 

Bank statement. (Attached) 

Kindly assist with the refund. 

Regards, 

Nikhil. 

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