Subject: RE: [#2956233] - Conversation with Zn?
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Landmark Group <[email-masked]>, Yahia Taha <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Date: Sat, 4 Sep 2021 08:47:57 +0000

Please check the below and inform the customer he will receive the amount after 21 days.

merchant
date_received
Fort_id
retrieval_reference_number
auth_code
card_number
approved_date
approved_amount
refund_amount
id
terminal
gateway
brand
reason_for_manual_rfd
merchant_ref_number
Landmark KSA
8/19/2021
169999990211176455
119200118665
087689
529741******3064
20210711
585.00
444.20
900000001473

PayFort
Mada

6328494010

Hi @Shakeeb Arsalan<mailto:[email-masked]>,
Please check we already shared the sheet before, check the attached mail.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Landmark Group <[email-masked]>
Sent: Saturday, September 04, 2021 10:51 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#2956233] - Conversation with Zn?

External email sender, please take precaution.
Hi Team,

Order No: 6328494010

Cx was waiting for refund since 4th of august the refund was shared with payfort cx has sent the bank statement kindly check and assist.

Regards
Saleh

2956233:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: FW: MADA Rejected Transaction Refund
From: Yahia Taha <[email-masked]>
To: "[email-masked]" <[email-masked]>, HB.CCCKSA <[email-masked]>, Crys_HBKSA <[email-masked]>, Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, Syed Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Hasan Razakhan <[email-masked]>, Malik Ismail <[email-masked]>
Date: Thu, 2 Sep 2021 15:36:48 +0000

Dear All,

FYI and to resolve all related tickets or complaints.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C93da7a599e4443ea584c08d96e277a95%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637661938098970321%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Oxnc7lveyz7zUWOHQK4%2BedAqAldPg1EZA7sN1c3Qn5w%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C93da7a599e4443ea584c08d96e277a95%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637661938098970321%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=55A9gHMXt%2BrHtwuHzD5EO09Lq05FToLFlvGpyNlwPT8%3D&reserved=0>

From: Malik Ismail <[email-masked]>
Sent: Thursday, September 2, 2021 6:15 PM
To: HB.CCCKSA <[email-masked]>; Mohamad Wassim <[email-masked]>; Yahia Taha <[email-masked]>; Abdullah Alqasem <[email-masked]>
Cc: Hisham Hamdy <[email-masked]>
Subject: RE: MADA Rejected Transaction Refund

Hi Team,

PFA updated MADA transactions processed by bank 31st Aug.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Regards,

Malik

From: Malik Ismail
Sent: Saturday, August 21, 2021 10:34 AM
To: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohamad Wassim <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Abdullah Alqasem <[email-masked]<mailto:[email-masked]>>
Cc: Hisham Hamdy <[email-masked]<mailto:[email-masked]>>
Subject: RE: MADA Rejected Transaction Refund

Hi Team,

PFA updated MADA transactions processed by bank 15 Aug.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the RRN and the authorization code with their issuing bank for updates.

You can search the sheet by card number.

Regards,

Malik Ismail

From: Malik Ismail
Sent: Thursday, July 29, 2021 9:39 AM
To: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Mohamad Wassim <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Abdullah Alqasem <[email-masked]<mailto:[email-masked]>>
Cc: Hisham Hamdy <[email-masked]<mailto:[email-masked]>>
Subject: MADA Rejected Transaction Refund

Hi Team,

As per bank confirmation refund processed for attached as per mentioned dates.

You may inform customers to expect the amount to appear in their account within 14 calendar days.

If order ID not available you can search by Fort ID or card number.

Regards,

Malik