Subject: Re: BENEFIT Refund Approval - 7485792358
From: Apoorv Joshi <[email-masked]>
To: "Bhisham Manwani, TCS" <[email-masked]>, Naseem Juma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ahmad Alsharif <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Akshay Berry <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 3 Sep 2021 10:09:37 -0700 (MST)

Dear Bhisham/Naseem, 

Please confirm if there is any update for the below. Thank you for your help! 

Regards, 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Bhisham Manwani, TCS" <[email-masked]>, "Naseem Juma" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ahmad Alsharif" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Akshay Berry" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 1 September, 2021 15:34:00 
Subject: BENEFIT Refund Approval - 7485792358 

Hi Bhisham/Naseem, 

With reference to the order number: 7485792358 

Order is NDR and refund has been processed to customer My Credits for an amount of BHD 30.30. Customer has contacted us and is requesting that the refund be given to him in the original mode of payment which is BENEFIt. We have already pushed back the customer multiple times but the customer insist that the refund to be given to original mode of payment. 

Please provide approval to remove My Credits so that refund can be done to BENEFIT. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ahmad Alsharif" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, September 1, 2021 3:26:12 PM 
Subject: refund approval 

Hi Team, 

Problem Statement : Refund approval. 
Order Date :Aug 9, 2021 
Order ID: 7485792358 
Tracking ID: FP0810211000565 
Total value: 30.3 BHD 
RMA :1001266288 
Concept: BABYSHOP ,SHOEMART 
Issue Description :The Customer informed us that she has placed order on Aug 9, 2021 and order not delivered NDR and refund has initiated to my credit and customer want to get refund in bank account in fact customer has purchased by can account 
Case history : The customer reached out to us on 11 aug /21. 
Customer's history : The customer is with us since 6/9/20 and this is his 7th order with us. 
Assistance required : We request you to provide refund approval in order to have the customer refunded to bank account and close the issue. 

regards 
ahmed