Subject: Call back request - 9692650865
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Elbadri <[email-masked]>
Date: Thu, 2 Sep 2021 05:16:26 -0700 (MST)

Hi Team, 
With reference to the order number: 9692650865 
AWB: FP090221000781 
As per tracking the order is showing delivered, order was placed on Sep 1, 2021. As per customer he received an SMS notification from courier that the order will be delivered today but order was not delivered and the status of the tracking was updated to delivered without any contact to customer. 
Customer has requested a callback from manager: 0564250094. We have already escalated to LMG for POD. 
Kindly arrange callback for this customer. Thank you for your help! 

Regards, 
Apoorv.