Subject: Undeliverable: Re: [#3042452] - Conversation with Abo Taim
From: <[email-masked]>
To: <[email-masked]>
Date: Wed, 1 Sep 2021 15:08:46 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   9/1/2021 3:08:40 PM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#3042452] - Conversation with Abo Taim

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       AM0PR09MB3236.eurprd09.prod.outlook.com

Message Hops
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1       9/1/2021
3:08:41 PM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   1 sec
2       9/1/2021
3:08:41 PM      mail.lsmindia.com       localhost       ESMTP   *
3       9/1/2021
3:08:41 PM      localhost       mail.lsmindia.com       ESMTP   *
4       9/1/2021
3:08:41 PM      mail.lsmindia.com       localhost       ESMTP   *
5       9/1/2021
3:08:43 PM      localhost       mail.lsmindia.com       ESMTP   2 sec
6       9/1/2021
3:08:44 PM      mail.lsmindia.com       AM5EUR03FT028.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
7       9/1/2021
3:08:45 PM      AM5EUR03FT028.eop-EUR03.prod.protection.outlook.com     AS9PR06CA0061.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       9/1/2021
3:08:45 PM      AS9PR06CA0061.eurprd06.prod.outlook.com AM0PR09MB3236.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Wed, 1 Sep 2021 08:08:40 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
CC: Home Box <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>,
        Vakeel Ahmad <[email-masked]>,
        Hbriyadh Warehouse <[email-masked]>
Subject: Re: [#3042452] - Conversation with Abo Taim
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Subject: Re: [#3042452] - Conversation with Abo Taim
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Home Box <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Vakeel Ahmad <[email-masked]>, Hbriyadh Warehouse <[email-masked]>
Date: Wed, 1 Sep 2021 08:08:40 -0700 (MST)

External email sender, please take precaution.

Hi Yahia,

Thanks for the feedback,

The Agent has been coached.

Regards
shakeeb
________________________________
From: "Yahia Taha" <[email-masked]>
To: "Home Box" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Cc: "HB.CCCKSA" <[email-masked]>, "Vakeel Ahmad" <[email-masked]>, "Hbriyadh Warehouse" <[email-masked]>
Sent: Wednesday, September 1, 2021 5:09:14 PM
Subject: RE: [#3042452] - Conversation with Abo Taim

Dear team

Kindly check CRM update before asking for any issue before any escalation.

@Shakeeb Arsalan<mailto:[email-masked]> please guide.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Wednesday, September 1, 2021 2:34 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>
Subject: Fwd: [#3042452] - Conversation with Abo Taim

External email sender, please take precaution.
Hi Team,

Order NO: 6342705777
Item ID: 162838697
CRM: 3101980

Need approval - Cx requests a replacement for the table as he receives a damaged table.

Thanks & Regards
The Support Team
On Tue, 31 Aug at 12:01 AM , Abo Taim <[email-masked]> wrote:
Abo Taim
[Image removed by sender.]
نحلت المشكلة ؟
11:38 PM, 30th Aug
New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
11:38 PM, 30th Aug
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
11:38 PM, 30th Aug
Abo Taim
[Image removed by sender.]
1
11:38 PM, 30th Aug
New
[Image removed by sender.]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
11:38 PM, 30th Aug
Abo Taim
[Image removed by sender.]
5
11:38 PM, 30th Aug
New
[Image removed by sender.]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
11:38 PM, 30th Aug
Abo Taim
[Image removed by sender.]
3
11:38 PM, 30th Aug
New
[Image removed by sender.]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
11:38 PM, 30th Aug
MALEK
[Image removed by sender.]
مرحبا عميلنا العزيز. شكرا لاختياركم هوم بوكس كيف يمكنني مساعدتك اليوم ؟
11:40 PM, 30th Aug
Abo Taim
[Image removed by sender.]
كلمتكم من كم ساعة قالي في مشكلة تقنية ما قدر يشيك
11:41 PM, 30th Aug
Abo Taim
[Image removed by sender.]
وصلني منتج اليوم الطاولة فيها ثقوب
11:41 PM, 30th Aug
Abo Taim
[Image removed by sender.]
وصورها الي ركب وقالي بنستبدلها
11:41 PM, 30th Aug
Abdulmajeed
[Image removed by sender.]
نعتذر لكم عزيزنا عما واجهتم من مشاكل بسببنا، هل من الممكن تزويدي برقم الطلب؟
11:46 PM, 30th Aug
Abo Taim
[Image removed by sender.]
6342705777
11:46 PM, 30th Aug
Abdulmajeed
[Image removed by sender.]
ونريد منكم أيضاً صورة من المنتج المتضرر لكي يتم الرفع للفريق بحل المشكلة
11:46 PM, 30th Aug
Abo Taim
[Image removed by sender.]
بصورلك ياه الحين
11:47 PM, 30th Aug
Abo Taim
[Image removed by sender.]
[Image removed by sender.]
11:50 PM, 30th Aug
Abo Taim
[Image removed by sender.]
[Image removed by sender.]
11:50 PM, 30th Aug
Abo Taim
[Image removed by sender.]
[Image removed by sender.]
11:50 PM, 30th Aug
Abdulmajeed
[Image removed by sender.]
شكراً لتزويدنا بالصور، ونعتذر عن ماتسبب به فريقنا من مشاكل
11:57 PM, 30th Aug
Abdulmajeed
[Image removed by sender.]
هل من الممكن تزويدي بالإيميل الخاص بكم
11:57 PM, 30th Aug
Abo Taim
[Image removed by sender.]
[email-masked]
11:57 PM, 30th Aug
Abdulmajeed
[Image removed by sender.]
سأقوم برفع الشكوى للفريق المختص، وسيصلكم التحديث على الإيميل بأقرب وقت ممكن
11:59 PM, 30th Aug
Abdulmajeed
[Image removed by sender.]
هل هناك خدمات أخرى تود مني مساعدتكم بها؟
11:59 PM, 30th Aug
Abo Taim
[Image removed by sender.]
لا شكراً ما قصرت
بانتضار ردكم وحل المشكلة
12:00 AM, 31th Aug
Abdulmajeed
[Image removed by sender.]
كان من دواعي سروري مساعدتكم، اتمنى لكم يوماً سعيداً
12:00 AM, 31th Aug
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F522209494261408&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C6e53c4ec79f64dc1805e08d96d3c5d90%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660928314085086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=G9V6MfrWRtJ8pTTSY%2BtWlSeDnW2UpLifaOO7cUaLUAo%3D&reserved=0>

3042452:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com