Subject: RE: [#3042452] - Conversation with Abo Taim
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Vakeel Ahmad <[email-masked]>, Hbriyadh Warehouse <[email-masked]>
Date: Wed, 1 Sep 2021 11:39:14 +0000

Dear team

Kindly check CRM update before asking for any issue before any escalation.

@Shakeeb Arsalan<mailto:[email-masked]> please guide.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Wednesday, September 1, 2021 2:34 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>
Subject: Fwd: [#3042452] - Conversation with Abo Taim

External email sender, please take precaution.
Hi Team,

Order NO: 6342705777
Item ID: 162838697
CRM: 3101980

Need approval - Cx requests a replacement for the table as he receives a damaged table.

Thanks & Regards
The Support Team
On Tue, 31 Aug at 12:01 AM , Abo Taim <[email-masked]> wrote:
Abo Taim
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نحلت المشكلة ؟
11:38 PM, 30th Aug
New
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شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
11:38 PM, 30th Aug
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
11:38 PM, 30th Aug
Abo Taim
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1
11:38 PM, 30th Aug
New
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:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
11:38 PM, 30th Aug
Abo Taim
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5
11:38 PM, 30th Aug
New
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الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
11:38 PM, 30th Aug
Abo Taim
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3
11:38 PM, 30th Aug
New
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يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
11:38 PM, 30th Aug
MALEK
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مرحبا عميلنا العزيز. شكرا لاختياركم هوم بوكس كيف يمكنني مساعدتك اليوم ؟
11:40 PM, 30th Aug
Abo Taim
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كلمتكم من كم ساعة قالي في مشكلة تقنية ما قدر يشيك
11:41 PM, 30th Aug
Abo Taim
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وصلني منتج اليوم الطاولة فيها ثقوب
11:41 PM, 30th Aug
Abo Taim
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وصورها الي ركب وقالي بنستبدلها
11:41 PM, 30th Aug
Abdulmajeed
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نعتذر لكم عزيزنا عما واجهتم من مشاكل بسببنا، هل من الممكن تزويدي برقم الطلب؟
11:46 PM, 30th Aug
Abo Taim
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6342705777
11:46 PM, 30th Aug
Abdulmajeed
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ونريد منكم أيضاً صورة من المنتج المتضرر لكي يتم الرفع للفريق بحل المشكلة
11:46 PM, 30th Aug
Abo Taim
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بصورلك ياه الحين
11:47 PM, 30th Aug
Abo Taim
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[Image removed by sender.]
11:50 PM, 30th Aug
Abo Taim
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[Image removed by sender.]
11:50 PM, 30th Aug
Abo Taim
[Image removed by sender.]
[Image removed by sender.]
11:50 PM, 30th Aug
Abdulmajeed
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شكراً لتزويدنا بالصور، ونعتذر عن ماتسبب به فريقنا من مشاكل
11:57 PM, 30th Aug
Abdulmajeed
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هل من الممكن تزويدي بالإيميل الخاص بكم
11:57 PM, 30th Aug
Abo Taim
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[email-masked]
11:57 PM, 30th Aug
Abdulmajeed
[Image removed by sender.]
سأقوم برفع الشكوى للفريق المختص، وسيصلكم التحديث على الإيميل بأقرب وقت ممكن
11:59 PM, 30th Aug
Abdulmajeed
[Image removed by sender.]
هل هناك خدمات أخرى تود مني مساعدتكم بها؟
11:59 PM, 30th Aug
Abo Taim
[Image removed by sender.]
لا شكراً ما قصرت
بانتضار ردكم وحل المشكلة
12:00 AM, 31th Aug
Abdulmajeed
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كان من دواعي سروري مساعدتكم، اتمنى لكم يوماً سعيداً
12:00 AM, 31th Aug
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F522209494261408&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C6e53c4ec79f64dc1805e08d96d3c5d90%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660928314085086%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=G9V6MfrWRtJ8pTTSY%2BtWlSeDnW2UpLifaOO7cUaLUAo%3D&reserved=0>

3042452:1125156
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