Subject: Refund Approval // 6327220982
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 1 Sep 2021 03:08:07 -0700 (MST)

Hi Team 

Problem Statement :Refund Approval 

Order Date :Jul 7, 2021 
Order ID: 6327220982 
Tracking Number: 46847021314 
RMA : 1001212258 
Total Price : ​113 
Concept : ​CENTREPOINT 

Issue Description : The Customer created return request and returned the Item (163357210) and we had asked for the AWB from the customer but she said that it hasn't been shared with her, and we has escalated to the warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. and then we have escalated to courier team and they have responded saying that Return AWB number has been provided to customer by courier. Please get that for us to check, thank you. 

Case history : The customer reached out to us on Aug 16, 2021 and the case has further been escalated to warehouse to confirm if the above items have been received and they have responded saying that Shipment still Not Received from Courier, Kindly check with Courier for the shipment. and then we have escalated to courier team and they have responded saying that Return AWB number has been provided to customer by courier. Please get that for us to check, thank you. 

Customer's history : The customer is with us since 9/1/19 and this is her 27th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ebrahim Hageb