Subject: RE: Refund Issue - 8268406207
From: Mustafa Chakki <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, PRINCE MALIK <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Jessie Caparas <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 1 Sep 2021 07:23:04 +0000

Dear Team,

PFA the attached mail where the bank has confirmed the refund is processed.
It has been done from a long time and the customer is not checking it correctly.

Regards,

MUSTAFA CHAKKI
Assistant - F & A
Mustafa.chakki@landmarkgroup,com

From: Akshay Berry <[email-masked]>
Sent: Wednesday, September 1, 2021 10:06 AM
To: Mustafa Chakki <[email-masked]>; Apoorv Joshi <[email-masked]>; Harish Thakor <[email-masked]>; Reddy Prasad <[email-masked]>
Cc: Mohammad Shababe Quamar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]>; PRINCE MALIK <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Jessie Caparas <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund Issue - 8268406207

@Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>,

Reminder on this.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Sunday, August 29, 2021 4:28 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; 'Apoorv Joshi' <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; 'Shakeeb Arsalan' <[email-masked]<mailto:[email-masked]>>; 'Manish Kumar' <[email-masked]<mailto:[email-masked]>>; 'PRINCE MALIK' <[email-masked]<mailto:[email-masked]>>; 'Nikhil Bishnoi' <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue - 8268406207

@Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>,

Reminder.

@Reddy Prasad<mailto:[email-masked]> assist further.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Thursday, August 26, 2021 11:26 AM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue - 8268406207

Hi @Mustafa Chakki<mailto:[email-masked]>,

Any update from the bank?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 23, 2021 1:59 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue - 8268406207

Dear Team,

Query has been raised with the bank and have not received any response on the same.
Cant proceed with the cash refund also bcoz as per bank statement it is showing that the refund has bee processed.

Regards,

MUSTAFA CHAKKI
Assistant - F & A
Mustafa.chakki@landmarkgroup,com<mailto:Mustafa.chakki@landmarkgroup,com>

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 23, 2021 12:40 PM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue - 8268406207

Hi @Mustafa Chakki<mailto:[email-masked]> @Harish Thakor<mailto:[email-masked]>,

Reminder on this.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 20, 2021 1:40 PM
To: Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8268406207

External email sender, please take precaution.
Dear Mustafa,
\
Any update from the concerned bank.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
To: "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 19, 2021 12:42:49 PM
Subject: RE: Refund Issue -  8268406207

Dear Team,

As per our records the refund has been processed.

As per bank statement.
Will have to check with the bank.

Date Transaction Desc Reference Number Transaction Amount
29-Jun-21 Debit -MERCHANT POS REFUND REFUND-TID-E026 0000000876613169 -4.2

From: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 10:27 AM
To: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: RE: Refund Issue - 8268406207

Hi @Mustafa Chakki<mailto:[email-masked]>

Please have a look into this, as customer claim, didn't receive the refund amount in her KNET account and shared the bank statement, so please check from your end and close this case on priority.

Bank statement attached!

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 10:08 AM
To: Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mustafa Chakki <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; PRINCE MALIK <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Harish Thakor <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund Issue - 8268406207

External email sender, please take precaution.
Hi Shababe,

Kindly assist to get an update on the below.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 12, 2021 3:30:56 PM
Subject: Re: Refund Issue -  8268406207

Hi mustafa,

Please update us on the below. Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 8, 2021 4:21:00 PM
Subject: Re: Refund Issue -  8268406207

Hi Mustafa,

Kindly look into this as the customer is chasing us for the refund.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Akshay Berry" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 5 August, 2021 21:37:23
Subject: Refund Issue -  8268406207

Hi Mustafa,

With reference to the order number: 8268406207
Hybris Ticket: 04113005

As per hybris ticket refund is done. Customer denying receiving this refund. Attaching bank statement which customer has shared. Kindly look into this on priority and if already done, please share with us refund acknowledgement.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc:  "PRINCE MALIK" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 5, 2021 9:01:22 PM
Subject: Refund confirmation for Order ID 8268406207

Hi Team,
WIth regards to the order id 8268406207, the customer is complaining that the refund is not yet credited to his account.

Please find the attached statement for the bank account.

Kindly check and advise whether the refund has been processed or not and if processed, please share the transfer acknowledgement.

Regards,
Nikhil.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CMustafa.Chakki%40landmarkgroup.com%7C9c9108105ee64116a41f08d96d16f749%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660767664547000%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=DvdhDnkbxrrcIdfcBvtX6SP0eQ%2BVzM8Ia4PMd6ACeDk%3D&reserved=0>
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Subject: RE: NOT CAPTURED #0043 on KPAY MANUAL REFUND QUERY
From: Cards - Merchant Services-Kuwait <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Mubarak Al Shatti <[email-masked]>, Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>, Umesh Soni <[email-masked]>
Date: Wed, 25 Aug 2021 05:32:32 +0000

External email sender, please take precaution.

Good day

Amounts already refunded to the client on 29.6.2021 from our side

the client should refer to  his bank

4192520xxxx6368

DOHA

2.000

555268301 LANDMARK CENTRAL MARKET CO

4192520xxxx6368

DOHA

2.636

555268301 LANDMARK CENTRAL MARKET CO

4192520xxxx6368

DOHA

4.200

555268301 LANDMARK CENTRAL MARKET CO

Fatma Mousa Arti
Account Operations Officer
Group Operations
Tel: (965) 22292935
Email: [email-masked]<mailto:[email-masked]>

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.nbk.com%2F&data=04%7C01%7CMustafa.Chakki%40landmarkgroup.com%7C43dd6d892aff4f64330008d96789c0bb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654663614501671%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=IgcVaFwRDhBzGNyhRLIFjca3OmGHfRddqKf2fWAd%2BbE%3D&reserved=0> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Finstagram.com%2Fnbkgroup&data=04%7C01%7CMustafa.Chakki%40landmarkgroup.com%7C43dd6d892aff4f64330008d96789c0bb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654663614511624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LE%2BE4JG1kPif5Qej2kuEuMgS%2FmKiIYLudkEtZ%2B%2Fa4SA%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnational-bank-of-kuwait&data=04%7C01%7CMustafa.Chakki%40landmarkgroup.com%7C43dd6d892aff4f64330008d96789c0bb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654663614511624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=56jrtmHcbbUdQf0bVcKnhFDXSSbHGqFEQZ9UWls9Tl0%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsnapchat.com%2Fadd%2Fnbkgroup&data=04%7C01%7CMustafa.Chakki%40landmarkgroup.com%7C43dd6d892aff4f64330008d96789c0bb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654663614511624%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=T3XVRsMchaT1xJbyNqQtP56wMWovskwEQgd5U53x5KM%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FNBKPage&data=04%7C01%7CMustafa.Chakki%40landmarkgroup.com%7C43dd6d892aff4f64330008d96789c0bb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654663614521586%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bL6h8wdIhdOh%2BhnLFKSlcfXYbMDKBUPKvBYdxoLfwLo%3D&reserved=0>  <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fc%2Fnbkgroup&data=04%7C01%7CMustafa.Chakki%40landmarkgroup.com%7C43dd6d892aff4f64330008d96789c0bb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637654663614521586%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9Xy2qXl6DBnIdjfivJcuAZq5G4EH2D2nsD1poV%2FGT5k%3D&reserved=0>

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Thank you for your cooperation.

From: Mustafa Chakki <[email-masked]>
Sent: Monday, August 23, 2021 12:56 PM
To: Cards - Merchant Services-Kuwait <[email-masked]>
Cc: Fatma Mousa Arti <[email-masked]>; Mubarak Al Shatti <[email-masked]>; Harish Thakor <[email-masked]>; Reddy Prasad <[email-masked]>; Umesh Soni <[email-masked]>
Subject: NOT CAPTURED #0043 on KPAY MANUAL REFUND QUERY
Importance: High

This message is from an external source. Please do not open attachments or click on links from an unknown or suspicious origin.

هذه الرسالة من مصدر خارجي. يرجى عدم فتح المرفقات وعدم الضغط على الروابط من مصدر غير معروف أو مشبوه

Dear Team,

The below mentioned entry has been sent to you with the attached letter and the response has been received as well but the customer states that they have not received the refund.

And the same is showing as refund in our bank statement. Please confirm as this has been refunded or not.

6/28/2021

LMG/LTR/FY.20-21/ECOM/0043

8268406207

419252******6368

555268301

E0268301

9/6/2021

ECOMMERCE

KNET

705171

4.2

4.2

6/27/2021

Sent.

Date Transaction Desc Reference Number Transaction Amount

29-Jun-21 Debit -MERCHANT POS REFUND REFUND-TID-E026 0000000876613169 -4.2

Regards,

MUSTAFA CHAKKI

Assistant – F & A

Mustafa.chakki@landmarkgroup,com<mailto:Mustafa.chakki@landmarkgroup,com>

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