Subject: Babyshop Escalation Matrix Update
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Wed, 1 Sep 2021 07:10:24 +0000

Hi Team,

If there is a need to escalate cases to Sachin, please loop the below:

[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

By next week, we have to update the matrix again and remove Sachin.

The mentioned emails will take over any future escalations or queries if needed only moving forward.

Please ensure agents adhere to this update and email the concern team/s only if needed as per SOP.

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

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