Subject: Undeliverable: Re: [#3043641] - 6312094853 -Conversation with Eman
From: <[email-masked]>
To: <[email-masked]>
Date: Wed, 1 Sep 2021 06:45:41 +0000

[https://products.office.com/en-us/CMSImages/Office365Logo_Orange.png?version=b8d100a9-0a8b-8e6a-88e1-ef488fee0470]
Your message to [email-masked] couldn't be delivered.
The group HB.CCCKSA only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list.
shakeeb.arsalan         Office 365      HB.CCCKSA
Sender          Action Required
Sender not allowed

How to Fix It
It appears you aren't in the same organization as the group (or a sub-group) you're sending to or your email address isn't on the group's allowed senders list. Ask the owner of the group to grant you permission to send to it, and then try again. If the group belongs to a different organization than yours, contact the organization's customer service department for assistance. If the group is in your organization and you don't know who the group owner is, you can find it by doing the following in either Outlook on the web or Outlook:

  *   Open your Sent folder and select the original message.
  *   If you're using Outlook on the web, select the group name located on the To or CC line. If you're using Outlook, double-click the group name located on the To or CC line.
  *   In Outlook on the web, from the pop-up dialog box, choose Owner. In Outlook, choose Contact. The owner's name is listed under Owner.

The owner of the group may have intentionally chosen to restrict who can send messages to it, and they may not want to adjust the existing restriction. In this case, you'll have to contact the group members by some other means, such as sending an email message to their individual email addresses or contacting them by phone.

Was this helpful? Send feedback to Microsoft<https://go.microsoft.com/fwlink/?LinkId=615007>.
________________________________

More Info for Email Admins
Status code: 550 5.7.133

This error occurs when the distribution group, security group, or Microsoft 365 group is configured to accept messages only from authenticated senders (senders in the same organization or those added to the group's allowed senders list).

To fix the issue, the recipient's email admin or the group owner must add the sender's email address to the group's allowed senders list or change the group's delivery management setting to accept messages from senders inside and outside of the organization.

Usually this issue can only be fixed by the recipient's email admin or the group owner.

For more information and steps to fix this error, see Fix email delivery issues for error code 5.7.133 in Office 365<https://go.microsoft.com/fwlink/p/?LinkId=615127>.

Original Message Details
Created Date:   9/1/2021 6:45:26 AM
Sender Address: [email-masked]
Recipient Address:      [email-masked]
Subject:        Re: [#3043641] - 6312094853 -Conversation with Eman

Error Details
Reported error: 550 5.7.133 RESOLVER.RST.SenderNotAuthenticatedForGroup; authentication required; Delivery restriction check failed because the sender was not authenticated when sending to this group
DSN generated by:       AM7PR09MB4117.eurprd09.prod.outlook.com

Message Hops
HOP     TIME (UTC)      FROM    TO      WITH    RELAY TIME
1       9/1/2021
6:45:26 AM      mail.lsmindia.com       mail.lsmindia.com       ESMTP   *
2       9/1/2021
6:45:26 AM      mail.lsmindia.com       localhost       ESMTP   *
3       9/1/2021
6:45:27 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
4       9/1/2021
6:45:27 AM      mail.lsmindia.com       localhost       ESMTP   *
5       9/1/2021
6:45:28 AM      localhost       mail.lsmindia.com       ESMTP   1 sec
6       9/1/2021
6:45:31 AM      mail.lsmindia.com       AM5EUR03FT026.mail.protection.outlook.com       Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    3 sec
7       9/1/2021
6:45:32 AM      AM5EUR03FT026.eop-EUR03.prod.protection.outlook.com     AS9PR06CA0243.outlook.office365.com     Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    1 sec
8       9/1/2021
6:45:32 AM      AS9PR06CA0243.eurprd06.prod.outlook.com AM7PR09MB4117.eurprd09.prod.outlook.com Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384)    *

Original Message Headers

Date: Tue, 31 Aug 2021 23:45:26 -0700 (MST)
From: Shakeeb Arsalan <[email-masked]>
To: Ismail Aboukhater <[email-masked]>
CC: Home Box <[email-masked]>,
        "HB.CCCKSA" <[email-masked]>,
        Hbriyadh Warehouse <[email-masked]>,
        hbriyadh delivery <[email-masked]>,
        Vakeel Ahmad <[email-masked]>
Subject: Re: [#3043641] - 6312094853 -Conversation with Eman
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X-Forefront-Antispam-Report: CIP:108.170.60.122;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail.lsmindia.com;PTR:InfoDomainNonexistent;CAT:NONE;SFS:(4636009)(5660300002)(83380400001)(1096003)(54906003)(4006050)(6862004)(53546011)(75640400001)(450100002)(30864003)(4326008)(7696005)(86362001)(356005)(81166007)(44832011)(6266002)(26005)(45080400002)(66574015)(15974865002)(8676002)(336012)(2616005)(36756003)(166002)(956004)(33964004)(426003)(54256004)(72826004)(559001)(579004);DIR:INB;

Subject: Re: [#3043641] - 6312094853 -Conversation with Eman
From: Shakeeb Arsalan <[email-masked]>
To: Ismail Aboukhater <[email-masked]>
Cc: Home Box <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, Vakeel Ahmad <[email-masked]>
Date: Tue, 31 Aug 2021 23:45:26 -0700 (MST)

External email sender, please take precaution.

Hi Ismail,

Thanx for the feedback.

Escalation has been sent to the correct team,

The Agent has been coached regarding the same.

Regards
Shakeeb

________________________________
From: "Ismail Aboukhater" <[email-masked]>
To: "Shakeeb Arsalan" <[email-masked]>, "Home Box" <[email-masked]>
Cc: "HB.CCCKSA" <[email-masked]>, "Hbriyadh Warehouse" <[email-masked]>, "hbriyadh delivery" <[email-masked]>, "Vakeel Ahmad" <[email-masked]>
Sent: Tuesday, August 31, 2021 8:13:12 PM
Subject: RE: [#3043641] - 6312094853 -Conversation with Eman

Hi Team

Please check the territory before sending the mails ,it Is belonging to DAMAM territory .

@Shakeeb Arsalan<mailto:[email-masked]> FYI

Best Regards
Ismail Mohamed
Customer Care Center - Home BOX - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Vakeel Ahmad <[email-masked]>
Sent: Tuesday, August 31, 2021 5:30 PM
To: Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]>
Subject: RE: [#3043641] - Conversation with Eman

Hi Team,

No details found in GDMS or CRM…

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7C8d693dee755e4b89607808d96c8bbed9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660169721854302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PWdpySwgbVTOKygj6sUJ0LsZn03WHlnMAJUpm8ZwCBc%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7C8d693dee755e4b89607808d96c8bbed9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660169721864293%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BBHkiksvE3C6udbxVPqLpwiL9owTRJ5H6DV4diJ0cJQ%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 2:01 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3043641] - Conversation with Eman

External email sender, please take precaution.
Hi Team,

​
Order number : ​6312094853
CRM 3103011

We would like to inform you that  Sky Matte Coffee Table It appears that we have several complaints raised on the same issue

Please look into this matter and the needful.

Your friends
The Support Team

On Tue, 31 Aug at 12:25 PM , Eman <[email-masked]<mailto:[email-masked]>> wrote:
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
السلام عليكم
11:15 AM, 31st Aug
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
11:15 AM, 31st Aug
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
11:15 AM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
1
11:16 AM, 31st Aug
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
11:16 AM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
5
11:16 AM, 31st Aug
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
11:16 AM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
2
11:16 AM, 31st Aug
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
11:16 AM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
6312094853
11:16 AM, 31st Aug
New
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
11:16 AM, 31st Aug
Mohd Iqbal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
السلام عليكم معك محمد إقبال كيف يمكننى أن أساعدك ؟.
11:20 AM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
وصلتني طاولة قهوه صغيره بها عيب
11:30 AM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_176a7632b7e288f6f28b56184be887fb468fce3e6d3df95e656621e7e3a7c460/img_jk113idl94_3a4c0bfc0355b38b269687e69168d1551daf8609ea]
11:36 AM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
طاولة جانبية مطفيه من سكاي
11:40 AM, 31st Aug
Mohd Iqbal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
لحظة من فضلك.
11:49 AM, 31st Aug
Mohd Iqbal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
يرجى إخبارنا باسم المنتج الكامل مع رمز العنصر
11:49 AM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
طاولة جانبيه من سكاي
11:53 AM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_176a7632b7e288f6f28b56184be887fb468fce3e6d3df95e656621e7e3a7c460/img_e20kmf9eeb_7e0cb383a5196a0df4a7d37de1afd51b46336e4940]
11:54 AM, 31st Aug
Mohd Iqbal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
يرجى إخبارنا باسم المنتج الكامل مع رمز العنصر
12:05 PM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
طاولة جانبية من سكاي
12:13 PM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
[https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_feedbackMessage/u_176a7632b7e288f6f28b56184be887fb468fce3e6d3df95e656621e7e3a7c460/img_i78q0373ep_249e5649e499207d5f45521fdbeb18c6e9f770858b]
12:14 PM, 31st Aug
Mohd Iqbal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

نود إبلاغك بأنه تم رفع الشكوى إلى الفريق المعني وسيتم اتخاذ الإجراء في أقرب وقت ممكن لحلها.
12:15 PM, 31st Aug
Mohd Iqbal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]
هذا رقم الكشوى 3103011
12:15 PM, 31st Aug
Mohd Iqbal
[https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png]

أي شيء آخر يمكنني مساعدتك بصرف النظر عن هذا
12:16 PM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
لا شكرا فقط هذا
12:16 PM, 31st Aug
Eman
[https://images.freshchat.com/30x30/fresh-chat-names/img/note.png]
واتمنى التعجيل فيه
12:16 PM, 31st Aug
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F511875548910082&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7C8d693dee755e4b89607808d96c8bbed9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660169721864293%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hQPe71ByktCG2inXLxPAQXKuIducr6S1Ze1yYEm4Whk%3D&reserved=0>

3043641:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com