Subject: Re: [#3043641] - 6312094853 -Conversation with Eman
From: Shakeeb Arsalan <[email-masked]>
To: Ismail Aboukhater <[email-masked]>
Cc: Home Box <[email-masked]>, "HB.CCCKSA" <[email-masked]>, Hbriyadh Warehouse <[email-masked]>, hbriyadh delivery <[email-masked]>, Vakeel Ahmad <[email-masked]>
Date: Tue, 31 Aug 2021 23:45:26 -0700 (MST)

Hi Ismail, 

Thanx for the feedback. 

Escalation has been sent to the correct team, 

The Agent has been coached regarding the same. 

Regards 
Shakeeb 

From: "Ismail Aboukhater" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Home Box" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Hbriyadh Warehouse" <[email-masked]>, "hbriyadh delivery" <[email-masked]>, "Vakeel Ahmad" <[email-masked]> 
Sent: Tuesday, August 31, 2021 8:13:12 PM 
Subject: RE: [#3043641] - 6312094853 -Conversation with Eman 

Hi Team 

Please check the territory before sending the mails ,it Is belonging to DAMAM territory . 

[ mailto:[email-masked] | @Shakeeb Arsalan ] FYI 

Best Regards 

Ismail Mohamed 
Customer Care Center - Home BOX - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Vakeel Ahmad <[email-masked]> 
Sent: Tuesday, August 31, 2021 5:30 PM 
To: Home Box <[email-masked]> 
Cc: HB.CCCKSA <[email-masked]>; Hbriyadh Warehouse <[email-masked]>; hbriyadh delivery <[email-masked]> 
Subject: RE: [#3043641] - Conversation with Eman 

Hi Team, 

No details found in GDMS or CRM… 

Regards, 

Vakeel Ahmad 

Supervisor -HDO 

Home Box Riyadh Warehouse 

Mobile No +966 549183975 Ext: 4031 

E: [ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7C8d693dee755e4b89607808d96c8bbed9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660169721854302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PWdpySwgbVTOKygj6sUJ0LsZn03WHlnMAJUpm8ZwCBc%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7C8d693dee755e4b89607808d96c8bbed9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660169721864293%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BBHkiksvE3C6udbxVPqLpwiL9owTRJ5H6DV4diJ0cJQ%3D&reserved=0 ] 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 31, 2021 2:01 PM 
To: Vakeel Ahmad < [ mailto:[email-masked] | [email-masked] ] >; Hbriyadh Warehouse < [ mailto:[email-masked] | [email-masked] ] >; hbriyadh delivery < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3043641] - Conversation with Eman 

External email sender, please take precaution. 

Hi Team, 

​ 
Order number : ​6312094853 

CRM 3103011 

We would like to inform you that Sky Matte Coffee Table It appears that we have several complaints raised on the same issue 

Please look into this matter and the needful. 

Your friends 
The Support Team 

On Tue, 31 Aug at 12:25 PM , Eman < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Eman 

السلام عليكم 

11:15 AM, 31st Aug 

	

New 

شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث :: 
1 العربية 
2 الإنجليزية 

11:15 AM, 31st Aug 

	

New 

Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 
1 for Arabic 
2 for English 

11:15 AM, 31st Aug 

	

Eman 

1 

11:16 AM, 31st Aug 

	

New 

: لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم 
1 - للمساعدة في انشاء طلب جديد 
2 - العروض والخصومات 
3 - للتحقق من حالة الطلب او التسليم 
4 - للاسئلة حول الارجاع او استرداد المبلغ 
5 - للشكاوي 
6 - لمعرفة مواقع المتاجر 

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك 

11:16 AM, 31st Aug 

	

Eman 

5 

11:16 AM, 31st Aug 

	

New 

الرجاء تحديد أحد الخيارات أدناه . 
1 للأسئلة المتعلقة بالضمان 
2 لشكوى جودة المنتج 
3 لشكاوى أخرى 

11:16 AM, 31st Aug 

	

Eman 

2 

11:16 AM, 31st Aug 

	

New 

يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر 

11:16 AM, 31st Aug 

	

Eman 

6312094853 

11:16 AM, 31st Aug 

	

New 

يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً 

11:16 AM, 31st Aug 

	

Mohd Iqbal 

السلام عليكم معك محمد إقبال كيف يمكننى أن أساعدك ؟ . 

11:20 AM, 31st Aug 

	

Eman 

وصلتني طاولة قهوه صغيره بها عيب 

11:30 AM, 31st Aug 

	

Eman 

11:36 AM, 31st Aug 

	

Eman 

طاولة جانبية مطفيه من سكاي 

11:40 AM, 31st Aug 

	

Mohd Iqbal 

لحظة من فضلك . 

11:49 AM, 31st Aug 

	

Mohd Iqbal 

يرجى إخبارنا باسم المنتج الكامل مع رمز العنصر 

11:49 AM, 31st Aug 

	

Eman 

طاولة جانبيه من سكاي 

11:53 AM, 31st Aug 

	

Eman 

11:54 AM, 31st Aug 

	

Mohd Iqbal 

يرجى إخبارنا باسم المنتج الكامل مع رمز العنصر 

12:05 PM, 31st Aug 

	

Eman 

طاولة جانبية من سكاي 

12:13 PM, 31st Aug 

	

Eman 

12:14 PM, 31st Aug 

	

Mohd Iqbal 

نود إبلاغك بأنه تم رفع الشكوى إلى الفريق المعني وسيتم اتخاذ الإجراء في أقرب وقت ممكن لحلها . 

12:15 PM, 31st Aug 

	

Mohd Iqbal 

هذا رقم الكشوى 3103011 

12:15 PM, 31st Aug 

	

Mohd Iqbal 

أي شيء آخر يمكنني مساعدتك بصرف النظر عن هذا 

12:16 PM, 31st Aug 

	

Eman 

لا شكرا فقط هذا 

12:16 PM, 31st Aug 

	

Eman 

واتمنى التعجيل فيه 

12:16 PM, 31st Aug 

	

View conversation in [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F511875548910082&data=04%7C01%7Cismail.aboukhater%40landmarkgroup.com%7C8d693dee755e4b89607808d96c8bbed9%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637660169721864293%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=hQPe71ByktCG2inXLxPAQXKuIducr6S1Ze1yYEm4Whk%3D&reserved=0 | 
Freshchat ] 

3043641:1125156 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com