Subject: Re: Customer request for extra discount - 8276639553
From: Manish Kumar <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Mohamed Shabaz Khan <[email-masked]>, tejinder singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Hckdelivery Dept <[email-masked]>
Date: Tue, 31 Aug 2021 22:59:57 -0700 (MST)

Hi Jessie, 

Below voucher has been shared to the customer. 

Thank you for your support. 

Regards, 
Mansih 

From: "jessie caparas" <[email-masked]> 
To: "Mohamed Shabaz Khan" <[email-masked]>, "tejinder singh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Hckdelivery Dept" <[email-masked]> 
Sent: Wednesday, September 1, 2021 10:15:31 AM 
Subject: RE: Customer request for extra discount - 8276639553 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | @Apoorv Joshi ] 

Can you please email the below to the customer. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Mohamed Shabaz Khan <[email-masked]> 
Sent: Wednesday, September 1, 2021 1:00 AM 
To: Tejinder Singh <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Hckdelivery Dept <[email-masked]> 
Subject: RE: Customer request for extra discount - 8276639553 

Hi Tejinder/ Jessie, 

Please share the voucher code with the customer. 

Code: AE1-51HZ-8TKZ-K6FW-G 

Start Date: 31.08.2021 00:00:00 

End Date: 07.09.2021 23:59:00 
Value: 11.9 KWD 

Thanks and Regards, 

Mohamed Shabaz Khan 

Ext. No: 5344 

From: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 30, 2021 11:14 AM 
To: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer request for extra discount - 8276639553 

Hi [ mailto:[email-masked] | 
@Mohamed Shabaz Khan ] 

Please Proceed. 

Regards, 

Tejinder Singh. 

From: Mohamed Shabaz Khan 
Sent: Sunday, August 29, 2021 11:52 PM 
To: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer request for extra discount - 8276639553 

Hi Tejinder. 

We can offer the customer a voucher of KUW 11.9 (10%) – kindly let me know if this is ok with the customer. 

Thanks and Regards, 

Mohamed Shabaz Khan 

Ext. No: 5344 

From: Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 1, 2021 5:18 PM 
To: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer request for extra discount - 8276639553 

Dear [ mailto:[email-masked] | 
@Harshit Luthra ] 

Any update for below request to close the customer issue . 

Regards 

Ali 

From: Tejinder Singh 
Sent: Saturday, July 31, 2021 1:31 PM 
To: Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer request for extra discount - 8276639553 

Dear Sir . 

Kindly advise for below due to customer keep on calling us . 

Regards, 

Tejinder Singh. 

From: Hckdelivery Dept 
Sent: Thursday, July 29, 2021 6:50 PM 
To: Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] >; Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer request for extra discount - 8276639553 

Hi [ mailto:[email-masked] | 
@Harshit Luthra ] 

Only 1pc . 

Regards 

Ali 

From: Harshit Luthra 
Sent: Thursday, July 29, 2021 5:03 PM 
To: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer request for extra discount - 8276639553 

Hi Tejinder, 

Do both qty of this SKU that the customer ordered have a quality issue? 

Thanks & regards, 
Harshit 

From: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 29, 2021 4:04 PM 
To: Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer request for extra discount - 8276639553 

Hi [ mailto:[email-masked] | 
@Harshit Luthra ] 

It’s quality issue due to no support available to make drawers align. 

Already we check with one of our senior carpenter. 

Regards, 

Tejinder Singh. 

From: Harshit Luthra 
Sent: Thursday, July 29, 2021 3:02 PM 
To: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] >; Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Customer request for extra discount - 8276639553 

Hi Tejinder, 

This seems like a fixing issue – can we send the team again to reassemble the item and see if that solves the issue? 

Thanks & regards, 
Harshit 

From: Tejinder Singh < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 29, 2021 1:30 PM 
To: Mohamed Shabaz Khan < [ mailto:[email-masked] | [email-masked] ] >; Harshit Luthra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Hckdelivery Dept < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Customer request for extra discount - 8276639553 

Dear Team, 

The below mentioned item we deliver to customer under 8276639553 order number & item having quality issue (drawer fronts are not align) as attached photo. 

Customer agreed to receive the item but requesting for some extra discount. 

Kindly do the needful. 

162480614 - Cottage 6-Drawer Dresser 

Regards, 

Tejinder Singh. 

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