Subject: Re: Drop Payment - 2957844
From: Apoorv Joshi <[email-masked]>
To: Mohammed Athar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Ebrahim <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, malik ismail <[email-masked]>
Date: Tue, 31 Aug 2021 04:09:05 -0700 (MST)

Dear Athar, 

Thank you for sharing the below update. 

The order did not go through as per the system, kindly assist with refunding the below amount. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohammed Athar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ebrahim" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Akshay Berry" <[email-masked]>, "malik ismail" <[email-masked]> 
Sent: Tuesday, August 31, 2021 1:24:33 PM 
Subject: RE: Drop Payment - 2957844 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] We have received the payment from the customer. Refer to the below screenshot FYI. order number is 6337480647 

	

Terminal ID 	

Terminal Name 	

Account Number 	

Payment Type 	

Transaction Date 	

Transaction Time 	

Value of Sales 	

Cash Back 	

Cashback_Amount 	

Net Amount 	

Service Fee 	

Fee Without VAT 	

VAT Amount 	

Posting Date 	

Transaction Type 	

Card Number 	

Authorization Code 	

Transaction Reference No 	

Reconciliation Reference ID 	

Merchant Reconciliation Number 	

Full Terminal Number 

ARBS2I041473 	

LANDMARK 	

504000010006080000000 	

MADA 	

8/8/2021 	

23:16:06 	

276.3 	

0 	

0 	

271.02 	

5.28 	

4.59 	

0.69 	

8/9/2021 	

Purchase 	

428331******1161 	

2316 	

122020189685 	

18668986/2021-08-09 	

0 	

ARBS2I041473 

Thanks & Regards, 

Athar Mohammed, 

Finance Executive-Ecom 

Extn 3183 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, August 30, 2021 6:38 PM 
To: Mohammed Athar (TCS) <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Ebrahim <[email-masked]>; Manish Kumar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Drop Payment - 2957844 

External email sender, please take precaution. 

Dear Athar, 

Please assist to check regarding below drop payment case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Ebrahim" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 26, 2021 3:06:24 PM 
Subject: Drop Payment // [ mailto:[email-masked]// | [email-masked]// ] 2957844 

Hi Team, 

Ticket ID: 2957844 

Card Number: 4283310116721161 

Data: 9/8/2021 

Email ID: [ mailto:[email-masked] | [email-masked] ] 

Amount: 276.30 SAR 

Issue: the customer placed unsuccessful order and the amount (276.30 SAR) has been deducted from his account, kindly check and do the needful, 

Regards, 

Ebrahim Hageb 

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