Subject: RE: [#3031791] - Conversation with .
From: Yahia Taha <[email-masked]>
To: Syed Ataullah <[email-masked]>, HB.CCCKSA <[email-masked]>, Raneem Alqutub <[email-masked]>, Crys_HBKSA <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>
Date: Mon, 30 Aug 2021 14:41:01 +0000

@Syed Ataullah<mailto:[email-masked]> noted with thanks

@Raneem Alqutub<mailto:[email-masked]> @Crys_HBKSA<mailto:[email-masked]> @HB.CCCKSA<mailto:[email-masked]> please loop [email-masked]<mailto:[email-masked]> for better communication.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Syed Ataullah <[email-masked]>
Sent: Monday, August 30, 2021 5:32 PM
To: Yahia Taha <[email-masked]>
Cc: Home Box <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; HB.CCCKSA <[email-masked]>; Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>
Subject: Re: [#3031791] - Conversation with .

External email sender, please take precaution.
Hi Yahia.

Please note that the group mil has been created by name: [email-masked]<mailto:[email-masked]>.

Regards
Syed Ataullah
________________________________
From: "yahia taha" <[email-masked]<mailto:[email-masked]>>
To: "Home Box" <[email-masked]<mailto:[email-masked]>>, "Hamza Nouri Ahmad Abu Azzam" <[email-masked]<mailto:[email-masked]>>, "syed ataullah" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, "Vakeel Ahmad" <[email-masked]<mailto:[email-masked]>>, "Hbriyadh Warehouse" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 29, 2021 12:23:33 PM
Subject: RE: [#3031791] - Conversation with .

Dear team,

Already looped syed in the inspection mail.

@[email-masked]<mailto:[email-masked]> please make group mail for better communication

@Shakeeb Arsalan<mailto:[email-masked]> FYI…

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C83fcc20756d24724896c08d96bc2de08%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659306992944848%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=few58coLcTvloudwLJoIq%2F0mFd%2BCYDX%2FUPqbGi%2BaH70%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C83fcc20756d24724896c08d96bc2de08%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659306992954803%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PXpIUbpBaYRjpqlGhWUrVZR5Lu3wRtXLJhAJ6%2F97EzY%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 28, 2021 7:48 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3031791] - Conversation with .

External email sender, please take precaution.
Please take a look at ticket #3031791<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3031791&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C83fcc20756d24724896c08d96bc2de08%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659306992954803%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kWRyD7Q9A5rNLkl2P702Swtu%2FLDg5%2FRmavOp6canDeU%3D&reserved=0> raised by Hudar9 ([email-masked]<mailto:[email-masked]>).

Dear Yahia.

Prolbem statment: Need approval  for inspection and  Door is not closing properly video sent to wh.
Order no:  6243981947
CRM no 3095952
Item Id:  3095952

Thanks and Regard
The support team.
On Sat, 28 Aug at 5:33 PM , Hudar9 <[email-masked]<mailto:[email-masked]>> wrote:
.
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السلام عليكم، عندي خزانة تحتاج الى صيانة
05:01 PM, 28th Aug
New
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شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
05:01 PM, 28th Aug
New
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Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
05:01 PM, 28th Aug
.
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1
05:01 PM, 28th Aug
New
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:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
05:01 PM, 28th Aug
.
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5
05:01 PM, 28th Aug
New
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الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
05:01 PM, 28th Aug
.
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2
05:02 PM, 28th Aug
New
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يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
05:02 PM, 28th Aug
.
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6243981947
05:03 PM, 28th Aug
New
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يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
05:03 PM, 28th Aug
yahkoob
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مرحبا أنا يعقوب كيف يمكن لي أن أساعدك اليوم؟
05:04 PM, 28th Aug
.
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عندي خزانة تحتاج الى صيانة
05:05 PM, 28th Aug
.
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الابواب لا تتحرك جيدا
05:06 PM, 28th Aug
yahkoob
[Image removed by sender.]
يرجى منك تزويدنا بصورة المنتج الذي لديك شكوى عنه للتحقق من المعلومات ولتصعيده إلى القسم المعني ولمساعدتك بأكمل وجه.
05:06 PM, 28th Aug
.
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* File attached - 4bb24493b3e6f6305fb3986c.mp4 *
05:08 PM, 28th Aug
yahkoob
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اسمح لي ببعض الوقت للتحقق من المعلومات هذا الأمر يستغرق بعض الدقائق
05:11 PM, 28th Aug
yahkoob
[Image removed by sender.]
سيتم تصعيد الشكوى لك إلى القسم المعني ويرجى منك تزويدنا بالبريد بالإلكتروني لرد مع المعلومات عن الشكوى لك وستتلقى على الرد بعد التصعيد في البريد الإلكتروني بأقرب ساعة.
05:13 PM, 28th Aug
.
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[email-masked]<mailto:[email-masked]>
05:15 PM, 28th Aug
yahkoob
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Oslo Large Sliding Door Wardrobe With Mirror
05:16 PM, 28th Aug
yahkoob
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يرجى منك التأكيد باسم المنتج
05:16 PM, 28th Aug
.
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05:18 PM, 28th Aug
.
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صحيح
05:18 PM, 28th Aug
yahkoob
[Image removed by sender.]
ستتلقى على الرد بعد التصعيد في البريد الإلكتروني بأقرب ساعة
05:18 PM, 28th Aug
.
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[Image removed by sender.]
05:19 PM, 28th Aug
yahkoob
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سيتم تصعيد الشكوى لك إلى القسم المعني
05:20 PM, 28th Aug
.
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شكرا لسرعة تجاوبكم
05:20 PM, 28th Aug
yahkoob
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وستتلقى على الرد في البريد
05:20 PM, 28th Aug
yahkoob
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هل لديك أي استفسار آخر يمكنني مساعدتك به؟
05:20 PM, 28th Aug
.
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لا شكرا
05:21 PM, 28th Aug
yahkoob
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كان من دواعي سروري مساعدتكم.
05:22 PM, 28th Aug
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F521832358695535&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C83fcc20756d24724896c08d96bc2de08%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659306992964758%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5yOVDmrBtxSyVe0QW%2FkwMSTfRJWm7YNhknoB9ZCdXAY%3D&reserved=0>

3031791:1125156
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com