Subject: Fwd: [#2979911] - Returns
From: Max <[email-masked]>
To: [email-masked], Abhilash Kuttalam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Cc: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Aug 2021 08:41:23 +0000

Hi Jessie,     Apologies for this.     Checking with the agent concerned and will give him a warning, feedback on this case. I'll escalate this to the concerned to check regarding this case.     Thank you for your feedback!     Regards,  Apoorv  
                           
                            On
                            Mon, 30 Aug at 12:10 PM
                            ,  Max <[email-masked]>  wrote:

@Shakeeb Arsalan
@Apoorv Joshi

@Manish Kumar

 

 
 Please check why are we following up on a refund concern with store SPOCS? 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 T: +97145172087 

 

 

  

 
  
 From: Abhilash Kuttalam <[email-masked]>
 
Sent: Monday, August 30, 2021 11:53 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Max <[email-masked]>; Max Jubaildowntown <[email-masked]> 
Subject: RE: [#2979911] - Returns 

 

 Dear Jessie,  

 

 Please assist with the refund delay issue.  

 

 

 

 

 

 
 
 Abhilash Kuttalam 

 Assistant Manager – Omnichannel 

   

 Mob: +966 59 620 5502 

 Tel: +966 11 279 3000 | Ext : 3512 

 
Riyadh Gallery Mall, Gate #A1, 2nd floor

 
 
 PO Box 91861 | Riyadh  11643 | Saudi Arabia 

 

 

 

 

 

 

From: Nusaybah Alzuman <[email-masked]>
 
Sent: Sunday, August 29, 2021 2:45 PM 
To: Max <[email-masked]>; Abhilash Kuttalam <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Qazi Mohammed <[email-masked]> 
Subject: RE: [#2979911] - Returns 

 

   

   

External email sender, please take precaution.

 

 

  
Order Date :Jul 29, 2021 
Order ID:6333912043 

 Store Code: 60227 
tracking :NA 
Assistance Required: Need refund for customer. 
Issue Description: Order was cancelled on 7/29/21 and till date customer did not receive the refund. 
Kindly process the refund asap . 
 
Regards, 

 

 
 
2979911:1125156

 

 

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