Subject: RE: [#2738253] - Returns
From: Vakeel Ahmad <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Hbriyadh Warehouse <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, HB.CCCKSA <[email-masked]>, Jamshid Kurikkal <[email-masked]>, "AHMED HASSAN" <[email-masked]>, hbriyadh delivery <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Home Box <[email-masked]>, Yahia Taha <[email-masked]>
Date: Sun, 29 Aug 2021 13:22:27 +0000

Hi Hamza,

FYI

3085813
8/24/2021 6:05:54 PM
6293660350
Sara Falah
560453135
Enquiry
Pending Delivery
Others
Closed
Wakeel Ahmed
RIYADH
Inspection team tried to check complaint CRM ID 2905697 but customer not available at home. Inspection team Ramhari WO# 238214.

-
-
-

6109
24-Aug-2021

Work Order Number
Delivery Date
Delivery Type
Delivery Source
Truck ID
Driver
Driver Name
Driver Mobile No
Invoice No
CRM ID
Work Order Details
Invoice Work Order Status Description
Remarks
Customer Name
Mobile No
Subzone
Area
Work Order Status Description
231783
05-Jul-2021
OTHERS
LRBW
LMG_BJB2964
5122563
Sami Ullah BNE
05000435
6293660350

CCC Inspection :
Close
Customer did not answer
Sara Falah
560453135
Riyadh
An Nazim Riyadh
Close
234435
27-Jul-2021
OTHERS
LRBW
LMG_BJB2964
5122563
Sami Ullah BNE
0540326067
6293660350

CCC Inspection:
Close
Customer mobile switched off
Sara Falah
560453135
Riyadh
An Nazim Riyadh
Close
230016
22-Jun-2021
OTHERS
LRBW
LMG_BJB2964
5122562
Kafeel Ahmed
0540326067
6293660350

CCC Inspection :
Close
Customer not available
Sara Falah
560453135
Riyadh
An Nazim Riyadh
Close
238214
23-Aug-2021
OTHERS
LRBW
LMG_BJB2964
5122466
GHULAM ABBAS BNE
0540326067
6293660350

CCC Inspection :
Close
Customer not available
Sara Falah
560453135
Riyadh
An Nazim Riyadh
Close

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Sunday, August 29, 2021 4:18 PM
To: Vakeel Ahmad <[email-masked]>
Cc: Hbriyadh Warehouse <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; HB.CCCKSA <[email-masked]>; Jamshid Kurikkal <[email-masked]>; AHMED HASSAN <[email-masked]>; hbriyadh delivery <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Home Box <[email-masked]>; Yahia Taha <[email-masked]>
Subject: RE: [#2738253] - Returns

Hi @Vakeel Ahmad<mailto:[email-masked]>,
Any update here ??

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C229eb10bec8642037c5808d96aef5d08%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658398553735754%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UV4SoXNliR1iIMS0eK%2F%2Bn3UZYQwSjl2pNDnq0Xeu9yA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C229eb10bec8642037c5808d96aef5d08%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658398553745713%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=a433ZIOIRrMOmRL9WZw0zOMUa%2Fihz%2FsOXz23KsHyJ14%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 12:21 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2738253] - Returns

Hi @Vakeel Ahmad<mailto:[email-masked]>,
The customer shared another phone number. 0558992809.

Hi Homebox team,
You must follow the process after 2 months need approval from CCC manager. if the customer is not available, please close this ticket let the customer raise new request.

@Shakeeb Arsalan<mailto:[email-masked]> please guide the team.

Thanks.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C229eb10bec8642037c5808d96aef5d08%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658398553745713%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RbRJ56qj2%2F9Zn3Fdy3cAF4yEEflq6VP0n9oalEfRQG0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C229eb10bec8642037c5808d96aef5d08%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658398553755666%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B5nqR8PHBDDcf4QJsHHPgyfR86WFiST4HRrKOOrAFvs%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 11, 2021 11:40 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2738253] - Returns

Hi Team,

The inspection team three time tried to check the complaint, but the customer was not available and once the customer did not respond or mobile was switched off.

Work Order Number
Delivery Date
Delivery Type
Delivery Source
Truck ID
Driver
Driver Name
Driver Mobile No
Invoice No
CRM ID
Work Order Details
Invoice Work Order Status Description
Remarks
Customer Name
Mobile No
Subzone
Area
Work Order Status Description
231783
05-Jul-2021
OTHERS
LRBW
LMG_BJB2964
5122563
Sami Ullah BNE
05000435
6293660350

CCC Inspection :
Close
Customer did not answer
Sara Falah
560453135
Riyadh
An Nazim Riyadh
Close
234435
27-Jul-2021
OTHERS
LRBW
LMG_BJB2964
5122563
Sami Ullah BNE
0540326067
6293660350

CCC Inspection:
Close
Customer mobile switched off
Sara Falah
560453135
Riyadh
An Nazim Riyadh
Close
230016
22-Jun-2021
OTHERS
LRBW
LMG_BJB2964
5122562
Kafeel Ahmed
0540326067
6293660350

CCC Inspection :
Close
Customer not available
Sara Falah
560453135
Riyadh
An Nazim Riyadh
Close

Regards,
Vakeel Ahmad
HB Riyadh warehouse
Mobile No 0549183975
E:[email-masked]<mailto:[email-masked]>
[lg]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C229eb10bec8642037c5808d96aef5d08%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658398553755666%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2B5nqR8PHBDDcf4QJsHHPgyfR86WFiST4HRrKOOrAFvs%3D&reserved=0>[hb]<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=04%7C01%7CVakeel.Ahmad%40landmarkgroup.com%7C229eb10bec8642037c5808d96aef5d08%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637658398553765622%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=NEOHX8GrSqNynTe42wVKWRDfqakbbHptqobUFXkkL2Q%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 10, 2021 4:34 PM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2738253] - Returns

External email sender, please take precaution.

Hi Team.

Problem not yet solved

Request to contact the customer on 0560453135 and send the Inspection team if possible.
Problem Statement: Damage FF item

Order Date:  Apr 7, 2021
Order ID: 6293660350
CRM; raised; 2905697

The customer complains that his FF item got damaged and needs maintenance CRM has been raised. kindly check and action.

Thanks&Regards.
The Supprot Team.

2738253:1125156
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