Subject: RE: [#3031791] - Conversation with .
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>, Hamza Nouri Ahmad Abu Azzam <[email-masked]>, "[email-masked]" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Vakeel Ahmad <[email-masked]>, Hbriyadh Warehouse <[email-masked]>
Date: Sun, 29 Aug 2021 06:53:33 +0000

Dear team,

Already looped syed in the inspection mail.

@[email-masked]<mailto:[email-masked]> please make group mail for better communication

@Shakeeb Arsalan<mailto:[email-masked]> FYI…

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Saturday, August 28, 2021 7:48 PM
To: Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Vakeel Ahmad <[email-masked]>; Hbriyadh Warehouse <[email-masked]>
Subject: Fwd: [#3031791] - Conversation with .

External email sender, please take precaution.
Please take a look at ticket #3031791<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F3031791&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C067eb43e6fd0425cced608d96a43a9cc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657661114133574%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AdOYU2UkGKnFPy8haSQ1S0Ei4Bjl0wwg2bzj0wSD8jg%3D&reserved=0> raised by Hudar9 ([email-masked]).

Dear Yahia.

Prolbem statment: Need approval  for inspection and  Door is not closing properly video sent to wh.
Order no:  6243981947
CRM no 3095952
Item Id:  3095952

Thanks and Regard
The support team.
On Sat, 28 Aug at 5:33 PM , Hudar9 <[email-masked]> wrote:
.
[Image removed by sender.]
السلام عليكم، عندي خزانة تحتاج الى صيانة
05:01 PM, 28th Aug
New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
05:01 PM, 28th Aug
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
05:01 PM, 28th Aug
.
[Image removed by sender.]
1
05:01 PM, 28th Aug
New
[Image removed by sender.]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
05:01 PM, 28th Aug
.
[Image removed by sender.]
5
05:01 PM, 28th Aug
New
[Image removed by sender.]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
05:01 PM, 28th Aug
.
[Image removed by sender.]
2
05:02 PM, 28th Aug
New
[Image removed by sender.]
يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
05:02 PM, 28th Aug
.
[Image removed by sender.]
6243981947
05:03 PM, 28th Aug
New
[Image removed by sender.]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
05:03 PM, 28th Aug
yahkoob
[Image removed by sender.]
مرحبا أنا يعقوب كيف يمكن لي أن أساعدك اليوم؟
05:04 PM, 28th Aug
.
[Image removed by sender.]
عندي خزانة تحتاج الى صيانة
05:05 PM, 28th Aug
.
[Image removed by sender.]
الابواب لا تتحرك جيدا
05:06 PM, 28th Aug
yahkoob
[Image removed by sender.]
يرجى منك تزويدنا بصورة المنتج الذي لديك شكوى عنه للتحقق من المعلومات ولتصعيده إلى القسم المعني ولمساعدتك بأكمل وجه.
05:06 PM, 28th Aug
.
[Image removed by sender.]
* File attached - 4bb24493b3e6f6305fb3986c.mp4 *
05:08 PM, 28th Aug
yahkoob
[Image removed by sender.]
اسمح لي ببعض الوقت للتحقق من المعلومات هذا الأمر يستغرق بعض الدقائق
05:11 PM, 28th Aug
yahkoob
[Image removed by sender.]
سيتم تصعيد الشكوى لك إلى القسم المعني ويرجى منك تزويدنا بالبريد بالإلكتروني لرد مع المعلومات عن الشكوى لك وستتلقى على الرد بعد التصعيد في البريد الإلكتروني بأقرب ساعة.
05:13 PM, 28th Aug
.
[Image removed by sender.]
[email-masked]
05:15 PM, 28th Aug
yahkoob
[Image removed by sender.]
Oslo Large Sliding Door Wardrobe With Mirror
05:16 PM, 28th Aug
yahkoob
[Image removed by sender.]
يرجى منك التأكيد باسم المنتج
05:16 PM, 28th Aug
.
[Image removed by sender.]
[Image removed by sender.]
05:18 PM, 28th Aug
.
[Image removed by sender.]
صحيح
05:18 PM, 28th Aug
yahkoob
[Image removed by sender.]
ستتلقى على الرد بعد التصعيد في البريد الإلكتروني بأقرب ساعة
05:18 PM, 28th Aug
.
[Image removed by sender.]
[Image removed by sender.]
05:19 PM, 28th Aug
yahkoob
[Image removed by sender.]
سيتم تصعيد الشكوى لك إلى القسم المعني
05:20 PM, 28th Aug
.
[Image removed by sender.]
شكرا لسرعة تجاوبكم
05:20 PM, 28th Aug
yahkoob
[Image removed by sender.]
وستتلقى على الرد في البريد
05:20 PM, 28th Aug
yahkoob
[Image removed by sender.]
هل لديك أي استفسار آخر يمكنني مساعدتك به؟
05:20 PM, 28th Aug
.
[Image removed by sender.]
لا شكرا
05:21 PM, 28th Aug
yahkoob
[Image removed by sender.]
كان من دواعي سروري مساعدتكم.
05:22 PM, 28th Aug
View conversation in Freshchat<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F521832358695535&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C067eb43e6fd0425cced608d96a43a9cc%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657661114143521%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EKzz%2ByxAb5ZNkikQ3MxXUjexVBgbhK3RM04%2FEqlncEk%3D&reserved=0>

3031791:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#2933203] - Conversation with Affu
From: Yahia Taha <[email-masked]>
To: Nouf Sultan <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>, HB.CCCKSA <[email-masked]>, Kalyan Khadka <[email-masked]>, Hasan Razakhan <[email-masked]>, Crys_HBKSA <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 28 Aug 2021 16:09:53 +0000

@Nouf Sultan<mailto:[email-masked]>please call the customer and inform

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

From: Kalyan Khadka <[email-masked]>
Sent: Saturday, August 28, 2021 5:48 PM
To: Yahia Taha <[email-masked]>
Cc: Bratindra Mukherjee <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: FW: [#2933203] - Conversation with Affu

Dear Yahia.

As per confirmation form workshop team, it is not repairable also.

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-COD

Ext-2311

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C78e85d7bc8a941d8652308d96a32de34%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657589142775689%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=07SvUhef%2BrvpRAzvmobYeUgeDFqtboBtCOx7BIHPr9Y%3D&reserved=0>

From: Kalyan Khadka
Sent: Thursday, August 26, 2021 12:53 PM
To: Yahia Taha [email-masked]<mailto:[email-masked]>; Shajid Rahman [email-masked]<mailto:[email-masked]>
Cc: Bratindra Mukherjee [email-masked]<mailto:[email-masked]>; Shamsheer Musthafa [email-masked]<mailto:[email-masked]>; HB.CCCKSA [email-masked]<mailto:[email-masked]>; Hasan Razakhan [email-masked]<mailto:[email-masked]>; Thikra Alhazazi [email-masked]<mailto:[email-masked]>
Subject: FW: [#2933203] - Conversation with Affu

Dear @Yahia Taha<mailto:[email-masked]>,

Yesterday again we sent another team for cross check and as per team it is misuse by the customer.

Customer is requesting repair possibility at workshop.

Dear @Shajid Rahman<mailto:[email-masked]>,

Pls check the attached picture and confirm if the workshop team can repair it.

All the welding got apart.

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-COD

Ext-2311

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C78e85d7bc8a941d8652308d96a32de34%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657589142775689%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=07SvUhef%2BrvpRAzvmobYeUgeDFqtboBtCOx7BIHPr9Y%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 23, 2021 5:42 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: Home Box <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2933203] - Conversation with Affu

@Kalyan Khadka<mailto:[email-masked]> customer claim that the inspection team member informed him it is issue of quality not misuse and committed that will replace, could you please arrange another inspection team

To visit the customer to cross check, kindly instruct them clearly not to discuss or commit anything to the customer.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C78e85d7bc8a941d8652308d96a32de34%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657589142785657%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=9Z8PwGL0hbh4yJR%2BruZ9L%2FHDk6RlNLoltrMXQaMuA18%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C78e85d7bc8a941d8652308d96a32de34%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657589142785657%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=vRyzjvnXVDzsvwDZWXLGrU2rCXv56QUCEKEROr0LVg4%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 21, 2021 2:11 PM
To: Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>
Cc: Home Box <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2933203] - Conversation with Affu

@Thikra Alhazazi<mailto:[email-masked]> please call the customer and inform below inspection feedback.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C78e85d7bc8a941d8652308d96a32de34%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657589142795609%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=LCuCStV2TF9qWsENkdMZtx5dsZ%2BRy7ZMFcSNWWCKXZ8%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C78e85d7bc8a941d8652308d96a32de34%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657589142795609%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c5GZcvLMuqMNmnqEBizc4BxcQ0E4ABeoqy1PPH0IkO8%3D&reserved=0>

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 19, 2021 8:56 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Home Box <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2933203] - Conversation with Affu

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent our inspection team and the reports as follows-

*       The invoice was delivered on 28-Nov-2020.
*       As per inspection team the recliner has been completely damaged and all the welding fall apart.
*       It is rough used by customer.
*       It seems customer jumping on it because the welding of the recliner getting apart is not the product issue.
*       It is case of misuse.
*       Item ID 162646577.
*       Item qty-1
*       Item was billed as WWD.
*       Attached picture is for your reference

*       Customer wants replacement.
*       Kindly advise further.

Syed Afroz Alam 567079397

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-COD

Ext-2311

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7Cyahia.taha%40landmarkgroup.com%7C78e85d7bc8a941d8652308d96a32de34%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657589142795609%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=c5GZcvLMuqMNmnqEBizc4BxcQ0E4ABeoqy1PPH0IkO8%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 02, 2021 8:20 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2933203] - Conversation with Affu

External email sender, please take precaution.

Problem Statement:  Damaged FF items

Order Date :   19-Nov-2020
Order ID:  6244335432
 CRM : 3028373

Assistance Required:  Need Maintenance

Issue Description: Cx is complain that he got damaged in his Buddy 1-Seater Push Back Recliner which need maintenance pic is attached​.

Regards,
CS Team Saleh Ahmed

2933203:1125156

Subject: RE: [#2933203] - Conversation with Affu
From: Shajid Rahman <[email-masked]>
To: Kalyan Khadka <[email-masked]>
Date: Sat, 28 Aug 2021 11:34:20 +0000

Hi Kalyan

It seems non repairable

Regards,

Shajid PK

Supervisor - DC

HOME WAREHOUSE JEDDAH

Extn. 2531,Mobile:+966544361178

Email:[email-masked]

Al Khumra | PO Box 42180 | Jeddah 21541 l Saudi Arabia

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Cc542f0257cc4484fb37608d96a17c750%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657472623195316%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EKtmW74ZAiw4BKUgY%2FoVV1kKebA3LqqYhSotqyt%2Fu8A%3D&reserved=0>

From: Kalyan Khadka <[email-masked]>
Sent: Saturday, August 28, 2021 11:29 AM
To: Shajid Rahman <[email-masked]>
Subject: FW: [#2933203] - Conversation with Affu

Dear shajid.

Can we repair below recliner pls?

From: Kalyan Khadka
Sent: Thursday, August 26, 2021 12:53 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Shajid Rahman <[email-masked]<mailto:[email-masked]>>
Cc: Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#2933203] - Conversation with Affu

Dear @Yahia Taha<mailto:[email-masked]>,

Yesterday again we sent another team for cross check and as per team it is misuse by the customer.

Customer is requesting repair possibility at workshop.

Dear @Shajid Rahman<mailto:[email-masked]>,

Pls check the attached picture and confirm if the workshop team can repair it.

All the welding got apart.

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-COD

Ext-2311

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Cc542f0257cc4484fb37608d96a17c750%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657472623195316%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0eebanLq3Dt6F%2BBMHx3yeMOA8hS%2FWWlmvwRzfm3hSGw%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 23, 2021 5:42 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: Home Box <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2933203] - Conversation with Affu

@Kalyan Khadka<mailto:[email-masked]> customer claim that the inspection team member informed him it is issue of quality not misuse and committed that will replace, could you please arrange another inspection team

To visit the customer to cross check, kindly instruct them clearly not to discuss or commit anything to the customer.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Cc542f0257cc4484fb37608d96a17c750%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657472623205274%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7qRXwcHA%2BvKDsVcSmpIPHqWfO2gCvOjt0HWHbbsYsMQ%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Cc542f0257cc4484fb37608d96a17c750%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657472623205274%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=RZXZzFn54H4eSdL%2BBdOryYqYd7NXMOGAL7NDMwi2biU%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 21, 2021 2:11 PM
To: Thikra Alhazazi <[email-masked]<mailto:[email-masked]>>
Cc: Home Box <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2933203] - Conversation with Affu

@Thikra Alhazazi<mailto:[email-masked]> please call the customer and inform below inspection feedback.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Cc542f0257cc4484fb37608d96a17c750%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657472623215227%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5lhlELSFBwPQMEGTchasubQjlVxwSsEpbFx9QUtKlrg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Cc542f0257cc4484fb37608d96a17c750%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657472623215227%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=u7UqAHQFI%2FyLsk0gZMHEdMQCWsIjOpZcPk7enFAaDXY%3D&reserved=0>

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 19, 2021 8:56 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Home Box <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#2933203] - Conversation with Affu

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent our inspection team and the reports as follows-

*       The invoice was delivered on 28-Nov-2020.
*       As per inspection team the recliner has been completely damaged and all the welding fall apart.
*       It is rough used by customer.
*       It seems customer jumping on it because the welding of the recliner getting apart is not the product issue.
*       It is case of misuse.
*       Item ID 162646577.
*       Item qty-1
*       Item was billed as WWD.
*       Attached picture is for your reference

*       Customer wants replacement.
*       Kindly advise further.

Syed Afroz Alam 567079397

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-COD

Ext-2311

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CKalyan.Khadka%40landmarkgroup.com%7Cc542f0257cc4484fb37608d96a17c750%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637657472623215227%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=u7UqAHQFI%2FyLsk0gZMHEdMQCWsIjOpZcPk7enFAaDXY%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 02, 2021 8:20 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#2933203] - Conversation with Affu

External email sender, please take precaution.

Problem Statement:  Damaged FF items

Order Date :   19-Nov-2020
Order ID:  6244335432
 CRM : 3028373

Assistance Required:  Need Maintenance

Issue Description: Cx is complain that he got damaged in his Buddy 1-Seater Push Back Recliner which need maintenance pic is attached​.

Regards,
CS Team Saleh Ahmed

2933203:1125156