Subject: Re: Drop Payment - [email-masked]
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>
Date: Fri, 27 Aug 2021 05:50:27 -0700 (MST)

Hi Team, 

Please assist to check regarding the below drop payment case. Payment mode is credit card. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, August 27, 2021 6:15:15 PM 
Subject: Drop Payment - [email-masked] 

Hi team, 
The customer is complaining that his account has been debited, but the order was not placed. 

The customer has shared the following details with us: 

Date of transaction- 24-08- 2021 
Authorisation code : 035698 
Transaction number : 123659 
Amount : BHD 56.600 
Credit card : 5415 6600 4608 1691 
E-mail : [ mailto:[email-masked] | [email-masked] ] 

Kindly assist with the refund. 

Regards, 
Nikhil.