Subject: RE: Goodwill approval
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Crys_HBKSA <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Faizal Maradeya <[email-masked]>, Anand Raju <[email-masked]>, Yahia Taha <[email-masked]>
Date: Thu, 26 Aug 2021 14:23:13 +0000

Hi team,
Please check the below and resolved the ticket.

Thanks.

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
CCC Remarks
14-Aug
FD
Hamza
6316223214
132.1
2697754
IN WH
Please Note We have Received Shipment From Courier At Ecom Return. Pending Due to tech issue.
Already refund
15-Aug
FD
Hamza
6330004576
89
Email
IN WH
please process refund for below orders and confirm.
Refund is rejected
15-Aug
FD
Hamza
6328296831
79.8
Email
IN WH
please process refund for below orders and confirm.
Done
15-Aug
FD
Hamza
6331057627
269
Email
IN WH
please process refund for below orders and confirm.
COD- No answer
15-Aug
FD
Hamza
6332438127
199.5
Email
IN WH
please process refund for below orders and confirm.
Refund rejected
15-Aug
FD
Hamza
6333656949
64.74
Email
IN WH
please process refund for below orders and confirm.
Done
15-Aug
FD
Hamza
6330616539
204
Email
IN WH
please process refund for below orders and confirm.
Done
15-Aug
FD
Hamza
6334525366
180
Email
IN WH
please process refund for below orders and confirm.
Done
15-Aug
FD
Hamza
6333404475
89
Email
IN WH
please process refund for below orders and confirm.
Refund Rejected
15-Aug
FD
Hamza
6335210160
120
Email
IN WH
please process refund for below orders and confirm.
Done
15-Aug
FD
Hamza
6334815195
146.42
Email
IN WH
please process refund for below orders and confirm.
Refund Rejected
15-Aug
FD
Hamza
6334738177
198
Email
IN WH
please process refund for below orders and confirm.
REQ0349281<https://landmarkit.service-now.com/sc_req_item.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=request.number%3DREQ0349281>
15-Aug
FD
Hamza
6334783596
92.06
Email
IN WH
please process refund for below orders and confirm.
Done
17-Aug
FD
Hamza
6333810761
59
2948380
IN WH
Dear - below item received from the customer as unexpected, the customer switched multiple return,  check to which orders below items belong and process manual refund.
Done
17-Aug
FD
Hamza
6335364208
39
2948380
IN WH
Dear - below item received from the customer as unexpected, the customer switched multiple return,  check to which orders below items belong and process manual refund.
Done

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Anand Raju <[email-masked]>
Sent: Thursday, August 26, 2021 4:33 PM
To: Yahia Taha <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Faizal Maradeya <[email-masked]>
Subject: RE: Goodwill approval

Pls proceed

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 25, 2021 10:45 AM
To: Anand Raju <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill approval

@Anand Raju<mailto:[email-masked]> requesting your kind approval please

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
14-Aug
FD
Hamza
6316223214
132.1
2697754
IN WH
Please Note We have Received Shipment From Courier At Ecom Return. Pending Due to tech issue.
15-Aug
FD
Hamza
6330004576
89
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6328296831
79.8
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6331057627
269
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6332438127
199.5
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6333656949
64.74
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6330616539
204
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334525366
180
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6333404475
89
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6335210160
120
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334815195
146.42
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334738177
198
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334783596
92.06
Email
IN WH
please process refund for below orders and confirm.
17-Aug
FD
Hamza
6333810761
119
2948380
IN WH
Dear - below item received from the customer as unexpected, the customer switched multiple return,  check to which orders below items belong and process manual refund.
17-Aug
FD
Hamza
6335364208
39
2948380
IN WH
Dear - below item received from the customer as unexpected, the customer switched multiple return,  check to which orders below items belong and process manual refund.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8231698f7aa7459742c208d96896049c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655815797061875%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=o3omx1%2BWYWKA8kLAaHawRyKr%2FA9X6b67Yrs2hqfqDLY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8231698f7aa7459742c208d96896049c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655815797061875%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E36s7doTWiWF2aWTBZpiD0HjiiFmZbZsrFKbr7%2FWYv0%3D&reserved=0>
[lg][hb]

From: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 25, 2021 10:42 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill approval

Ok please  process

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 25, 2021 11:41 AM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill approval

@Faizal Maradeya<mailto:[email-masked]> please we need your kind approval.

Thank you.

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8231698f7aa7459742c208d96896049c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655815797071829%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rIrLyXyz0djS%2FNtUpB4QuCJFWdDzSr2RUMiVEfh7WpY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8231698f7aa7459742c208d96896049c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655815797071829%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pVbWr1NfgOgJaCkteXNEK1Yiha51x2prq7HbTus8NOg%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 19, 2021 3:03 PM
To: Faizal Maradeya <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>
Subject: RE: Goodwill approval

@Faizal Maradeya<mailto:[email-masked]> requesting your kind approval please

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
14-Aug
FD
Hamza
6316223214
132.1
2697754
IN WH
Please Note We have Received Shipment From Courier At Ecom Return. Pending Due to tech issue.
15-Aug
FD
Hamza
6330004576
89
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6328296831
79.8
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6331057627
269
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6332438127
199.5
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6333656949
64.74
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6330616539
204
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334525366
180
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6333404475
89
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6335210160
120
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334815195
146.42
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334738177
198
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334783596
92.06
Email
IN WH
please process refund for below orders and confirm.
17-Aug
FD
Hamza
6333810761
119
2948380
IN WH
Dear - below item received from the customer as unexpected, the customer switched multiple return,  check to which orders below items belong and process manual refund.
17-Aug
FD
Hamza
6335364208
39
2948380
IN WH
Dear - below item received from the customer as unexpected, the customer switched multiple return,  check to which orders below items belong and process manual refund.
Total value
2021.62

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8231698f7aa7459742c208d96896049c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655815797071829%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=rIrLyXyz0djS%2FNtUpB4QuCJFWdDzSr2RUMiVEfh7WpY%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8231698f7aa7459742c208d96896049c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655815797081786%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iYbKPLyRxTCsTRVJRiMUGELZw9UDNIHmWOrM7J1NStI%3D&reserved=0>
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 19, 2021 1:08 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Faizal Maradeya <[email-masked]<mailto:[email-masked]>>; Anand Raju <[email-masked]<mailto:[email-masked]>>
Subject: Goodwill approval

Dear Mr. @Yahia Taha<mailto:[email-masked]>,
Kindly we approval to process goodwill.

Thank you.

Month
Value
Feb
13,809.38
Mar
2417.08
Apr
2810.22
May
1142
Jun
5437.78
Jul
8277.73
Aug -Until
5997.797
Total Value
39,891.99

Date
Complaint type
Agent
Order No.
Value
FD ticket
Inventory status
Last mile team update
14-Aug
FD
Hamza
6316223214
132.1
2697754
IN WH
Please Note We have Received Shipment From Courier At Ecom Return. Pending Due to tech issue.
15-Aug
FD
Hamza
6330004576
89
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6328296831
79.8
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6331057627
269
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6332438127
199.5
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6333656949
64.74
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6330616539
204
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334525366
180
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6333404475
89
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6335210160
120
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334815195
146.42
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334738177
198
Email
IN WH
please process refund for below orders and confirm.
15-Aug
FD
Hamza
6334783596
92.06
Email
IN WH
please process refund for below orders and confirm.
17-Aug
FD
Hamza
6333810761
119
2948380
IN WH
Dear - below item received from the customer as unexpected, the customer switched multiple return,  check to which orders below items belong and process manual refund.
17-Aug
FD
Hamza
6335364208
39
2948380
IN WH
Dear - below item received from the customer as unexpected, the customer switched multiple return,  check to which orders below items belong and process manual refund.
Total value
2021.62

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8231698f7aa7459742c208d96896049c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655815797081786%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8YjAiDhXB%2FOpEOeLzEFZKJFlyvyURx3yrHHHVzlLcxg%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CHamza.AbuAzzam%40landmarkgroup.com%7C8231698f7aa7459742c208d96896049c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637655815797091742%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=KK4wkyNNpniyX14mM156wWGIWRfSDWKdkA1a%2B0VFP8U%3D&reserved=0>
[lg][hb]

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